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Technical Support Engineer

Amman, Amman Governorate, Jordan
November 13, 2017

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System Administrator professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors and responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers . Muath




2007-2008 Islamic Union School – High school secondary Certificate 2008-2012 Hashemite University – Bachelor of Software Engineering GPA (3.01 OF 4.00)


2012-2013 Technical Support at Falcons Soft – Amman,Jordan 2013-2015 Technical Engineer at General Computers & Electronics – Amman,Jordan Skills

Technical support customer’s and follow-up,Training on new technologies,Ability to setup ERP application.

Qualified Engineer responsible for maintenance, customer service, product quality assurance, Hardware and Software support services that include: troubleshooting, repair, on-site and remote services, software support and full site management.

Main Projects Handled :

The Civil Status and Passport Department of Jordan,Symantec Backup Solution.

Artelco Jordan,Installing and Configuring Domain Controller with Microsoft Exchange Server 2010.

Jordan Isalmic Bank, Deployment of Websense content and Triton web security gateway.

Till now System Administrator at Solvochem LTD – Amman,Jordan Administrate infrastructure, including firewalls, databases, malware protection software and other processes. Manage the configuration and operation of client- based computer operating systems. Installation, Configuration troubleshooting & maintenance Servers,PC’s and Storage, Make recommendations for future upgrades, Create and verify backups of data, Internet and intranet systems, and network segments, Analysis and isolate issues.


Technical Skills

Troubleshooting Good Communication

Amman, Jordan

Arabic : Native

28rd of February, 1990

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Symantec NetBackup 7.5.

Symantec Backup Exec 2012.

Symantec Data Lose

Prevention 11.5.

Symantec Endpoint 12.

Citrix Xenapp 6.5.

Microsoft Windows Server

2012 (MCSA).

Server Virtualization with

Windows Server Hyper-V

and System Center Specialist.

Microsoft Exchange Server


Microsoft Certified Solutions

Expert Server Infrastructure

(MCSE 2012).

SQL2008 & ASP.Net-Pioneers

Training Center

Microsoft Exchange 2010 –

GCE Training Center


Rami Alrawashdeh

Technical Engineer - GCE Email:

C: +962*********


English : Good


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