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Customer Service Sales

Boksburg, GP, South Africa
November 14, 2017

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Mangaliso Mthunzi's Resume

Personal Details

Phone Number +27-82-293-****


Location Gauteng, Johannesburg Region, Johannesburg, Johannesburg

Nationality South Africa (ID: 760**********)

Age 40 (25 Jun 1976)

My Next Job

Preferred Junior Level Position

Gauteng, Johannesburg Region

R60,001 - R120,000 pa

Medical aid and Pension

Junior position in the Stock Control (FMCG, Retail & Wholesale) sector

Notice Period: Immediately

Career Summary





Retail Sales Consultant

May 2015 – Current

Smollan Group (Unilever Field Sales)

Field Marketer Supervisor

Aug 2009 – Mar 2015


Warehouse Assistant

Aug 2000 – Oct 2007




Stock inventory.

Numeric reasoning.

Customer Service.

Sales and Target Oriented.



Planning and organising


Team player

Time keeping


May 2015– Current Retail Sales Consultant (Eltel)

Gauteng, Johannesburg Region

Not Supplied

Permanent Intermediate position.

Duties and Responsibilities.

- Meet and exceed the sales goals

- Analyse store sales reports to determine the needs of the business

- Track, monitor and communicate business results

- Seek out new ways to increase business

- Maintain a consistent awareness of the competition

- Implement and maintain all merchandising directives and insure execution of effective merchandising strategies

- Maintain peak productivity in all areas

- Exceptional customer service

- Implement strategy to increase and grow sales

- Manage daily, weekly and monthly reports

- Store and stock room inventory

Reason for Leaving: .

Aug 2009– Mar 2015 Field Marketer Supervisor (Smollan Group (Unilever Field Sales))

Gauteng, Johannesburg Region

Annual Bonus

Permanent Junior position in the Retail (FMCG, Retail & Wholesale) sector

Duties and Responsibilities.

- Monitor store ordering process an take corrective action and responsibility

- Monitor stock levels and returns

- Negotiate promotional activities, POP implementation and action plan

- Monitor forward share ad rate of sale and ensure shelf health standards are maintained

- Effective administration by ensuring customer and company records are maintained to company standards

- Effective management of staff, conduct floor walks with relevant representative

- Monitor market trends and competitor activities

- Manage staff in line with company policy and procedures

- Ensure all call cycle are accurate and in place

- Conduct necessary daily, weekly and monthly planning

- Planograms implementation and Resets

- Dedicated, Synergised and Customised Sales

- Channel advisory services

- Training, Development and knowledge transfer

Reason for Leaving: Retrenchment (Voluntary)

Aug 2000– Oct 2007 Warehouse Assistant (Woolworths)

Gauteng, Johannesburg Region

Permanent Intermediate position in the Retail (FMCG, Retail & Wholesale) sector

Duties and Responsibilities.

- Receiving and Dispatching

- Bulk IBT and RTM's

- Electronic debit and credit memos

- Stock Room Administration

- Detail check in of stock

- Staff and stock management

- Shrinkage management

- Picking and Packing

- Loading and Off Loading of Trucks

- Stock take

Reason for Leaving: Contract


Jan 1995 Senior Certificate

Grade 12 / Matric at Providence Academy (Secondary/High School)

- English, - Afrikaans, - Mathematics, - Physical Science, - Biology, - Geography



Afrikaans–Speak, Read, Write

English–Speak, Read, Write

Sotho–Speak, Read, Write

Tsonga–Speak, Read, Write

Xhosa–Speak, Read, Write

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