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Customer Service Project Manager

Brandon, Florida, United States
January 31, 2018

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281-***-**** k / h ttps:// OPERATIONS MANAGER

Certified Professional in Program Management (DAU), with additional certifications offering a 10-year career in Operations Management and communications distinguished by commended performance and proven results. Extensive background in customer service, risk management, including experience in m aterial resources management and v alue engineering. E fficient at motivating people and teams in reaching challenging organizational objectives. Top Secret / Secret Compartmented Information (TS/SCI) Security Clearance. COMPETENCIES AND SKILL SETS

Warehouse Operations

Judgment and Decision Making

Technical Writing


Analytical Skills

Systems Planning


Project Management

Change Management

Environmental Safety


Systems Evaluation


U. S. Naval Officer 2008 Present

Information Technology (C4) Directorate Operations Officer, Tampa FL (2016 - Present) Plan and coordinate with operators, stakeholders and field service engineers in the design, transport and installation of strategic fiber and satellite communications. Key Results:

● Directed organizational operations for communications c apabilities in theater. Validated and prioritized IT requirements from competing subordinate organizations saving the US Government over $10M.

● Instrumental in planning and prioritizing network infrastructure in remote overseas locations including Iraq and Afghanistan. Developed, coordinated and published enterprise policies that affected network security.

● Hand selected to organize and execute multiple senior executive level IT conferences and a US hosted delegation for foreign military and dignitaries. Provided a platform for sharing best practices in information technology, developing cyber capabilities, and reducing overall risk.

Chief Watch Officer, Tampa FL (2014-2016)

Manage controls and protect network elements and applications within the Southwest Asia Area of Responsibility. Monitor telecommunications networks to support the operational needs of the Commander.

Key Results:

● Hand selected to assume duties as network operations lead for newly established cyber synchronization cell equipping senior leadership with necessary situational awareness to enable decision making.


281-***-**** k / h ttps:// PROFESSIONAL EXPERIENCE ( CONTINUED)

● During a critical theater-wide outage, led initial efforts coordinating corrective actions ensuring expeditious restoral of services with minimal operational impact. Operational Test Director, Norfolk, VA (2013-2014) Provided independent and objective evaluation of operational effectiveness and suitability of C4I and Space systems in support of Department of Defense, Navy acquisition and supported organization decisions.

Key Results:

● Navy rep as a Project manager for the Navy’s variant of the Global Broadcast Service

(GBS) satellite-based broadcast system providing near-worldwide, high-capacity, one-way transmission of operational military data supporting today’s Navy ships valued at over $10 Million.

● Managed over $200,000 in project funds coordinating follow-on testing in support of the GBS program.

Auxiliaries and Electronic Warfare Officer, San Diego, CA (2009-2013) Program Management for departmental IT and diesel engineering training, created and implemented procedures to train in the operations of multiple IT, auxiliaries and Ship’s Service Diesel Generator systems.

Key Results:

● Led 10 Sailors in the maintenance, training and operations of five major pieces of IT equipment worth $300,000 during ship’s 2009 deployment.

● Played an integral role in four Supply Management and Aviation Certifications during the 2012 deployment.

● Updated three policy source documents ensuring 100 percent administrative compliance to two Navy units.



● Bachelor of Science (BS) in Computer Engineering Technology Defense Acquisitions University (DAU) Certifications:

● Test and Evaluation, 2014

● Program Management, 2014

Naval Officer Designators:

● IWO (Information Warfare Officer Qualification), 2016

● SWO (Surface Warfare Officer Qualification), 2010

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