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Desktop Support Technical

Kings County, New York, United States
January 31, 2018

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Theron vicks

*** ***** ******, ******

NEW YORK *1003




Seeking a position to utilize my skills and abilities in the Information Technology industry that offers professional growth while being resourceful, innovative and flexible


Desktop Support Technician PCM (Standard Charter Bank) FEB 2017 – NOV 2017

New York, NY

Provide desktop support for over 200 users on a trading floor in the NYC location. Respond to users via Remedy ticketing system, OCS, phone and email. Troubleshoot trading floor software such as Bloomberg, Thomson Reuters, Dealings, FX, and Markets software. Troubleshoot hardware such as Speakerbus, BT Dealer board, B units, Bloomberg keyboards, Crestron AV, Multi-screen display, Cisco web cams, and biometric devices. Trouble shoot via VNC and in person. PC Commissioning tool, FDE Encryption, Windows Easy Transfer, kill disk, Mobile Iron via Iphone, PC setup, SCCM via my apps. Archive control which includes mail reduction, repair PST files and transfer for users who travel internationally. Reset users via AD and ONE IT. Raise software request via Remedy and install via SCCM.

IT Operations Analyst III (TD BANK) July 2015 – Nov 2016

New York, NY

Respond to all incidents and requests in the NYC south region. Provide desktop and laptop support, pc refreshes, imaging using PXE, media site sweeps, PM visit, pc wipes and disposal for redemtech. Troubleshoot and repair CTS image scanning machines. Add and remove items in AD, SCCM, and other databases. Localize pc's, add network printers, passbook printers, and configure Encore software to use TCR machines. Mobile configuration and troubleshooting of Blackberry devices. Installation of card wizard for CSR pc's, Penny machines. Hardware decommission, replacement and removal from branches.

Network Technical Assistant (High Street Solutions/Fordham University)

New York, NY

Feb 2015 – July 2015

Provided network support for the senior engineers, staff, and students at both the Rose Hill and Lincoln center campuses. Built and installed server racks, switches, routers, UPS’s, and storage units for network supplies. Documented configurations and swapped out switches during outages. Spreadsheet preparation for supplies inventory, MDF and IDF closets, locations and surveys for third party vendors. Cable management projects, configuration of UPS’s using SSH, hardware upgrades and replacements. Toned and manual cables traces, fiber installation and monitored all hardware using Intermapper with MAC.

IT Technical Support Specialist (The Educational Alliance)

New York, NY

July 2008 – Feb 2015

Provided desktop support and troubleshooting for over 700 clients by phone and in person at over 20 locations. Documented, tracked, dispatched and responded to client PC/LAN problems and solutions. Provided PC/LAN support including installing, imaging, upgrading and repairing PCs, laptops, tablets, cellar devices, and other peripheral devices. Utilized AD to reset passwords, create users, disable users and locate network resources. Install and troubleshoot firewalls. Assisted in providing training to staff on software, system use, and use of local hardware and system. Set up data centers, labs and classrooms including networking and peripherals. VoIP implementation (Avaya). Maintained Brivo security database, create ID’s and establish building access restrictions. Performed Wi-Fi surveys planning and implementation. Crestron AV setup and troubleshooting. Also assisted with the migration of Office 365. Google apps.


New Horizons Computer Training Center Nov 2007 – Jan 2008

Studies focused on functions of computer technology, networking, and security; identification of hardware, networking, and security components; installation, configuration, maintenance, and upgrading of PC workstations and Windows OS.

Technical Skills:


Symantec Antivirus

Office 2007, 2010

Terminal Services

Adobe, java

Microsoft Exchange & Outlook











Operating Systems Windows 7


HP/Dell/IBM/Lenovo/Toshiba/ Desktops and laptops

HP/Dell/Epson/Brother/Ricoh laser and ink jet printers

Canon Copiers

Aruba/Zyxel/Linksys/Sonicwall Wireless Routers



Alcatel Lucent




Google/Nexus tablets

Samsung Galaxy

Hitachi Projectors

Cogent finger print scanners


Audio Visual

Television, projector, sound systems and theatre systems

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