Customer Service Active Directory
Resume:
TETIANA KHOLOSHA
Calgary, AB T3B 5H5
*******.********@*****.***
SUMMARY OF QUALIFICATIONS
Computer Technician with a rapidly increasing range of industry experience and deep interest in virtualization and cloud solutions seeking challenging position of Technical Support Specialist with opportunities for expanding upon existing skill base.
Works well independently, or as a team member providing troubleshooting, maintenance and installation services.
HIGHLIGHTS
2- year diploma in Informational Technologies
MCSA
Administrating experience with Windows Server 2012 R2 and CentOS6
Cisco, Raisecom, Nortel and Cradlepoint equipment experience
Windows 7, Windows 8, Windows 10, Visio, Cisco Packet Tracer, Tera Term, Putty, VMware Workstation, Microsoft Azure
Windows and Linux virtual machines and networks on VMware Workstation and in Microsoft Azure
Active Directory Domain Service and Azure Active Directory
More than 3 years of customer service experience in fast-paced environment
Multilingual (English, Russian, Ukrainian)
Continuous learning
PROFESSIONAL EXPERIENCE
DEC 2016 – APR 2017
SAIT, CALGARY, AB
Capstone Project
Configured Software-Defined Network in NetCloud
Filtered out certain web sites for certain end devices
Configured alerts and notifications
Connected wireless modems as a Customer Edge router and a Wi-Fi router, a printer and desktops through PoE line, and smart phones through Wi-Fi
AUG 2013 – JUL 2015
KOINONIA CHRISTIAN SCHOOL, RED DEER, AB
Educational Assistant
Downloaded and installed educational apps on tablets and desktops
Maintained printers and copiers
Maintained audio system for students with hearing aid equipment, made sure one transmitting unit worked well for all students
Did laminating jobs
Provided help to students in using apps, signing in, recovering passwords, and sending files from desktops to printer
OCT 2012– JUL 2013
SELF-EMPLOYED, RED DEER, AB
Computer Technician
Installed and configured software
Configured custom settings and parental control
Troubleshot network connectivity issues
Provided customer service
EDUCATION
SEP 2015 – APR 2017
SAIT, CALGARY, AB
Information and Communications Technology
SEP 1995 – JUL 2001
ZAPORIZHIA STATE UNIVERSITY, ZAPORIZHIA, UKRAINE
Bachelor of Applied Linguistics
CERTIFICATION
JUN 2017
Microsoft 70-533, Implementing Microsoft Azure Infrastructure Solutions
JUL 2017
MICROSOFT 70-534, Architecting Microsoft Azure Infrastructure Solutions
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