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Customer Service Active Directory

Location:
Calgary, Alberta, Canada
Salary:
$40,000-45,000 per year
Posted:
January 30, 2018

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TETIANA KHOLOSHA

***, *********** ****, **

Calgary, AB T3B 5H5

587-***-****

ac39qe@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Computer Technician with a rapidly increasing range of industry experience and deep interest in virtualization and cloud solutions seeking challenging position of Technical Support Specialist with opportunities for expanding upon existing skill base.

Works well independently, or as a team member providing troubleshooting, maintenance and installation services.

HIGHLIGHTS

2- year diploma in Informational Technologies

MCSA

Administrating experience with Windows Server 2012 R2 and CentOS6

Cisco, Raisecom, Nortel and Cradlepoint equipment experience

Windows 7, Windows 8, Windows 10, Visio, Cisco Packet Tracer, Tera Term, Putty, VMware Workstation, Microsoft Azure

Windows and Linux virtual machines and networks on VMware Workstation and in Microsoft Azure

Active Directory Domain Service and Azure Active Directory

More than 3 years of customer service experience in fast-paced environment

Multilingual (English, Russian, Ukrainian)

Continuous learning

PROFESSIONAL EXPERIENCE

DEC 2016 – APR 2017

SAIT, CALGARY, AB

Capstone Project

Configured Software-Defined Network in NetCloud

Filtered out certain web sites for certain end devices

Configured alerts and notifications

Connected wireless modems as a Customer Edge router and a Wi-Fi router, a printer and desktops through PoE line, and smart phones through Wi-Fi

AUG 2013 – JUL 2015

KOINONIA CHRISTIAN SCHOOL, RED DEER, AB

Educational Assistant

Downloaded and installed educational apps on tablets and desktops

Maintained printers and copiers

Maintained audio system for students with hearing aid equipment, made sure one transmitting unit worked well for all students

Did laminating jobs

Provided help to students in using apps, signing in, recovering passwords, and sending files from desktops to printer

OCT 2012– JUL 2013

SELF-EMPLOYED, RED DEER, AB

Computer Technician

Installed and configured software

Configured custom settings and parental control

Troubleshot network connectivity issues

Provided customer service

EDUCATION

SEP 2015 – APR 2017

SAIT, CALGARY, AB

Information and Communications Technology

SEP 1995 – JUL 2001

ZAPORIZHIA STATE UNIVERSITY, ZAPORIZHIA, UKRAINE

Bachelor of Applied Linguistics

CERTIFICATION

JUN 2017

Microsoft 70-533, Implementing Microsoft Azure Infrastructure Solutions

JUL 2017

MICROSOFT 70-534, Architecting Microsoft Azure Infrastructure Solutions



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