Customer Service, Executive Assistant, Consumer & Business Banking
Resume:
San Diego, CA *****
Phone: 302-***-****
Email: ********@*******.***
Tiara V. Vis
Objective: Leverage extensive sales, financial and communication skills to provide exemplary customer service.
Professional Experience
September 2016-present
Cypress Magazines, Inc, San Diego, CA
Executive Assistant, Plan and facilitate business development events. Assist advertisers, editors and publishing staff with various tasks. Aid with accounting functions i.e., invoicing, receivables and reconciliation.
May 2007-August 2016
PNC Bank, NA-West Seaford Office, Seaford, DE
Personal/Business Banker, Conducted comprehensive reviews to maximize consumer & business clients’ financial well-being. Ensured a positive client experience by building strong relationships. Consistently exceeded established sales & service metrics. Adhered to strict due diligence requirements.
May 2002-November 2006
Bank of America-Credit Card Contact Center, Dover, DE
Team Lead-Priority Unit, Developed and administered consumer credit training curriculum for over 500 new hire employees. Identified and addressed gaps in skill level and processes to improve overall quality. Maintained strong team-level customer survey scores.
December 1999-April 2002
Bank of America-International Private Bank, San Diego, CA
Relationship Associate, Managed complete banking, investment and credit relationship for portfolio of high net-worth international clients & their businesses. Utilized internal and external resources to fulfill varying client needs.
Education San Diego State University, San Diego, CA
Bachelor of Arts-International Business with emphasis on Spanish and Latin America
Semester-abroad at ITESM (Monterrey Technical Institute), Monterrey, Nuevo Leon, Mexico.
Languages Fluent in Spanish
Certified in Business Spanish by Madrid Chamber of Commerce.
Awards
PNC Bank Circle of Excellence winner
PNC Bank Performance Award winner
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