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Customer Service Representative

Charlotte, North Carolina, United States
January 30, 2018

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Teshiana Perkins


Cell: 708-***-****


Professional Summary

Retail customer service representative skilled in answering questions and resolving concerns quickly. Simultaneously process payments and returns, organizes merchandises, and satisfies customers.

Work History

November 2016 to January 2017

Ups Charlotte, NC


Load unload truck

Loaded and unloaded pieces into boxes for shipment.

Led warehouse improvement initiatives to advance operational efficiencies.

Moved freight, stock and other materials to and from storage and production areas and loading docks.

May 2017 to August 2017

Hanesbrands Inc Kings Mountain, NC

Finished Goods Packer

Received and correctly processed both written and verbal instructions, prints and work orders.

Obtained appropriate tooling and fixtures.

Maintained counts and lifts, shifts and stocks materials and parts.

Planned and paced work efficiently in order to meet daily, weekly, project or production goals.

September 2016 to January 2017

Toys"R"Us Gastonia, NC

Team member

Demonstrated integrity and honesty while interacting with guests, Team members and managers.

Consistently provided friendly guest service and heartfelt hospitality.

Promptly and empathetically handled guest concerns and complaints.

Greeted customers and provided excellent customer service.

Pleasantly and courteously interacted with customers.

Maintained high standards of customer service during high-volume, fast-paced operations.

Built loyal clientele through friendly interactions and consistent appreciation.

Handled currency and credit transactions quickly and accurately.

Strictly followed all cash, security, inventory and labor policies and procedures.

Reported to all shifts wearing a neat, clean and unwrinkled uniform.

Reported to each shift on time and ready to work.

Performed all position responsibilities accurately and in a timely manner.

Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

Diligently restocked work stations and display cases.

August 2016 to November 2016

Speedway Gastonia, NC

Customer Service Representative

Operated a cash register for cash, check and credit card transactions with [Number]% accuracy.

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Alerted customers to upcoming sales events and promotions.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

Verified that all customers received receipts for their purchases.

Followed merchandising guidelines to present visually appealing displays.

Answered customer telephone calls promptly and in an appropriate manner.

Supervised and directed all merchandise and shipment processing.

August 2017 to September 2017

Pizza Hut Charlotte, NC

Delivery driver

Contacted customers prior to delivery to confirm and coordinate delivery times.

Verified each delivery against shipping instructions before delivering to customers.

Completed on-time deliveries by choosing the best and most efficient routes.

Submitted receipts and money received from deliveries at the end of each shift.

Verified that vehicle inspection stickers and registrations were current.

October 2017 to Current

CTDI Charlotte, NC

Production Worker

Observed all safety policies and procedures

Sealed and wired valves and created and attached nameplates.

Received and correctly processed both written and verbal instructions, prints and work orders.


2013 Bloom trail Chicago heights, IL

High School Diploma


Material handling



Hard working and self-motivated

Shipping and receiving


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