Microsoft Office Technical Support
Resume:
Summary
An accomplished Technical Support/Desktop Specialist with 4+ years experience in Help Desk, Technical and Desktop Support. Able to expand my PC networking knowledge and skills. Works well independently, with minimal supervision, or as a member of a team. Takes pride in completing both challenging and mundane assignments / projects. Earning a solid reputation for productivity, complex problem resolution and professionalism.
Professional Experience
SA IT Solutions/Hewlett-Packard for Bank of America • Newark, DE
Floor Coordinator (Supervisor) & PC Refresh Technician December 2012 – June 2014 and November 2015 - Present
Installed Windows 7 Enterprise & Windows 10 Professional to nearly 13,000 new and existing Dell and HP Laptops & Desktops.
Pushed applications via Configuration Manager SCCM 2012 deploying pre-bundled applications based on departments for financial institutions such as various versions of Visual Studio, SQL Server, Rightfax, Adobe Acrobat, Filemaker PRO, Adobe Creative Suite, Soap UI, IBM Lotus Notes, Putty, DBVisualize, etc.
Configured personal settings for Microsoft Outlook 2007, scripts & sessions for QWS 3270 emulator.
Configured personal settings and performed data transfers from old to new devices such as Internet Explorer settings, Microsoft Outlook PST files, Microsoft Office documents, etc.
Provided technical expertise to associates for 24 hours as needed once migration was completed for missing applications and configuration issues.
Collected and consolidated legacy desktops, laptops and peripherals (keyboards, mice, power cords, monitor cables) to be prepped for disposal.
Erased hard drives on laptops and desktops to be prepped for disposal.
Provided basic troubleshooting for clients using Windows 7 and Windows 10 as needed after receiving new equipment.
Promoted to Floor Coordinator on 1/21/14 and supervised a team of 12 technicians covering 3 financial sites in Delaware.
Barclay’s • Wilmington, DE
Windows 7 Migration technician March 2015 – May 2015
Installed Windows 7 Enterprise to nearly 1,300 new and existing Dell and Lenovo laptops and desktops.
Configured personal settings and performed data transfers from old to new devices such as Internet Explorer settings, AT&T Participant, Microsoft Office documents, etc.
Dupont • Wilmington, DE
Windows 7 Migration Technician January 2015 – March 2015
Installed Windows 7 Enterprise to nearly 1,300 new and existing Dell and HP Laptops.
Configured personal settings and performed data transfers from old to new devices such as Internet Explorer settings, AT&T Participant credentials, Microsoft Office documents, etc.
Randstad for Bank of America • Newark, DE
Website & Application Access Analyst July 2014 – October 2014
Assessed and reviewed 100 various ticket requests per day for access to applications and internal bank websites.
Communicated with bank associates as needed for additional inquiries regarding tickets.
Collaborated with other departments in granting certain level access as requested to associates.
Confirmed HR status via QWS 3270 emulator prior to ticket completion.
Comcast. • Newark, DE
Customer Account Executive March 2010 – November 2012
Assisted customers in troubleshooting PC, wireless, phone and cable issues over the phone.
Corrected billing issues and educated customers on current company promotions and sales.
Talked with customers to understand their issues and concerns with their services to resolve issues quickly and easily.
Selected by supervisor on 12/11/11 to mentor 8 newly hired agents in above jobs and tasks.
Education
Delaware Skills Center • Wilmington, DE • A+ certification for Computer Repair • 2010
Military History
United States Navy • Sasebo, Japan • Aviation Boatswain’s Mate Aircraft Handler 3rd Class (E-4) • 1999-2003
References
Jason Billings • Previous supervisor for Barclay Card US in Wilmington, DE • 302-***-****
Steve Cruz • Former supervisor turned Network Admin for Comcast in Philadelphia, PA • 215-***-****
L. Raymond Eaton • Previous colleague for S & A IT Solutions in Newark, DE • 410-***-****
Contact this candidate