Customer Service Administrative Assistant

Ana Aparicio

C: 510-***-**** **********@*****.***

SUMMARY

A detail oriented Human Resource Coordinator with 7 plus years of administrative and customer service experience. A professional with proven ability to multi-task, enhances with exceptional organizational skills. Possess’ excellent prioritizing and interpersonal skills coupled with strong problem solving and the ability to make independent decisions.

EDUCATION

2013 California State University East Bay

Bachelor of Arts (B.A): Liberal Arts

Minor: Health Science

Option: Organizational Leadership

2011 Chabot College

Associates of Art: Liberal Studies

Emphasis: Behavioral/Social Sciences

EXPERIENCE

10/2016-PRESENT Tiburcio Vasquez Health Center, Inc.

Administrative Coordinator

Standardized internal credentialing process in order to satisfy HRSA and Federal State requirements.

Managed and maintaining clinical staff credentialing documents.

Handle internal/external request for copies of records or other credentialing data.

Maintain updated professional licenses, DEA Certificates, CPR for all clinical providers.

Streamlined and implemented internal provider enrollment process.

Coordinate CPR training along with other required provider trainings

Provide administrative support Assist with New hire orientations.

Reviewed and revise Human resource policies, as needed.

Manage CAO expense reports

Audit Benefit billing statements

Member of the Employee Appreciation Committee

lesion between employees and upper management

Member of the Emergency Preparedness Committee

Participate in the development, Planning, and training of our Emergency preparedness plan.

Recruitment and Onboarding

03/2014-08/2016 Consolidated Cleaning Services, Inc.

HR Administrative Coordinator

Restructured interview/ hiring procedures in order to decrease employee turnover rate.

Conduct new employee orientation and manage benefit enrollment, determine PTO eligibility

Retain all employee files, enter new employees in QB and FM,

Handle all worker compensation claims and oversee SFHCO-HRA

Plan and coordinate staff meetings and employee safety trainings,

Improved and reorganized payroll process,

Review and updated employee manual to comply with state regulations

Interpreting, assisting and advising employees and managers,

Organize employee performance reviews

Manage relationship with external parties including brokers

Developed an employee acknowledgment plan to enhance employee performance

Manage account receivables and account payables, deposits, bills.

02/2013-03/2014 Menlo Medical Clinic

Patient Service Representative

Administrative responsibilities

Handle all incoming/outgoing phone calls

Maintain Drs. appointment schedule

Assist Drs. and patients as needed (process: registration, referrals, work/school excuse slips, Medical bills, etc)

Train and guide new employees

Updated department guidelines

Order office supplies

06/2009-01/2013 Hidemi Oka, M.D. Oral Maxillofacial Surgeon

Administrative Assistant/Surgical Assistant

Handle all incoming/outgoing calls,

Schedule patient appointments

Register patients, updated any existing patient information

Obtain patient insurance benefit break-down

process insurance claims, attain pre-authorization for treatments

Present financial agreement to patient

Create patient statements

Track past due statements and offer payment plans when needed

Prepare surgery room and assist Dr. as needed during surgery (monitoring/recording patient’s vital signs, monitoring intravenous fluids)

SKILLS

Bilingual: Fluent in Spanish

Microsoft Word, Excel, Powerpoint, Outlook

Typing: 40 WPM

Quickbook

ICims

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