Customer Service Data Entry

Mary Goss

**** ********** *** 405-***-****

Yukon Oklahoma 73099 *****@*****.***

Objective:

To secure work with clerical responsibilities along with accounting duties within the offices of a reputable company.

Skills and Training:

Typing 35-40 wpm

Computer competent XP Professional Windows 7 MS Word MS Excel

Over 15 years of management experience in warehouse and office settings

Systems: MS Outlook, Lotus, Notes, Reserve, Oracle, Ras, Folios, Opera, and Client Line

Complete knowledge of copiers, printers, fax machines

Multi-tasking in all office duties

Customer service skills

Experience:

Omada International- 05/2017 – 12/2017 Receptionist/Admin Assistant

Managed front desk with tasks such as answering a multi-line phone system, filing, copying, and faxing

Managed company supply orders such as breakroom supplies, paper supplies, office supplies, and was able to plan a more cost effective product base and saved the company over $2000 per year

Greet and direct visitors, planned employee/new hire activities, organized training programs for different departments, and scheduled travel itineraries as well planned company events

Responsible for obtaining and distributing daily incoming/outgoing mail

Assist departments as needed with clerical assignments

Admin Assistant to the Director of Human Resources and VP of Omada as needed

Climate Masters through Inceed Employment Services- 01/2017 – 05/2017 AR/PR Clerk

Assisted Accounts Payable/Receivable with all customer based accounts while maintaining personal customer base

Assisted front desk personnel with answering phones, filing, copying, and faxing

Worked with customer service department and planning to accomplish current tasks

Oklahoma Educators Credit Union- 4/2015 - 10/2016 Bank Teller

Open/close accounts, activate/deactivate ATM/credit card accounts

Issue/activate gift cards, money orders, and corporate checks

Manage proper cash drawer balances, petty cash balances, and funds transfers

Manage, meet, maintain, and exceed departmental quotas

Nabors Drilling- 7/2014 – 1/2015 Accounts Payable Specialist

Prepared purchase orders for 28 rigs

Invoicing for company’s vendors

Update of vendor’s files and requests

Monthly reports prepared for superintendent

Hyatt Shares Services -5/2010 – 6/2014 Credit Reference Clerk

Accounting/Customer Service

Customer service

Process credit references

High balance invoice dating

Coordinate billing for hotels and vendors

Apply payments and adjustments to receivable accounts

Data entry Bill vendors Research Account reconciliation

ITT Technical Institute -3/2009 – 5/2010 Financial Aid Coordinator

Assist students with loan applications

Determine financial aid packages appropriate for individual

Worked with private loan lenders to assist student with application

Assistance to Military students applying for VA benefits

Maintained student attendance records

Current and working knowledge of all types of student loan Programs

International Environmental -11/2006 - 3/2009 Customer Service

Data entry and scheduling of parts orders

Research replacement parts inventory

Prepare parts lists for units to representatives

Assist representatives with product literature

Work with departments to insure customer service

Research discrepancies and issue credits and debits

Provide training in all areas of customer service to new and current employees

CG Services -7/2004 – 11/2006 Collector

Collection agent for Sears Home Depot CMS DMS

Inbound and outbound collection calls

Worked with customers on payment of delinquent accounts

Sprint PCS -05/2002 - 7/2004 Customer Service Technical Support

Received inbound calls from customers on their accounts

Assist with new customer activations

Trouble shooting internet issues

Quick Shine Sign Company 4/2000 – 04/2002 Shop Manager

Sign manufacturing

Sales and customer service

Data entry shipping and receiving

Education

Northwest Classen High School, Oklahoma City OK

Bethany Beauty College, Bethany OK, Instructor’s license 1978

Oscar Rose College, Midwest City OK, certificate of completion GED 1992

Business and/or Personal references upon request

Contact this candidate