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Desktop Support Active Directory

Highland, California, United States
January 30, 2018

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Ray A Stevenson

951-***-**** **** S. Sepulveda Blvd. APT# 12

Los Angeles, Ca. 90034


Accomplished Desktop Support Specialist offering 20+ years of achievement in a visible, progressively responsible position. Specific strengths in installation and configuration along with support for Windows 7and Windows 8. Innovative, result-oriented; highly resourceful; career demonstrates continuous advancement, diverse responsibilities and achievement in every area of accountability.


Techlink Systems \ Comcast NBC Universal 06 /2017 to 01/2018

Technical Support Analyst

Image Dell Desktops and Laptops using SCCM

Deploy Dell Laptops and Macs to user community

Deploy Android Galaxy phones and Apple IPhones

Train Endusers how to use Iphones and corporate Apps

Deploy Applications to workstations using Application portal

Reset Passwords using Active directory

Connect users to Secure printer

Maintain Asset management and incident management using Service Now

Setup New users on loaner computers assist with onboarding

Assist users with unlocking Mcafee Encryption lockout

Troubleshoot Hardware and software issues

Configure Iphone and Android phone using Airwatch

Image and Configure Macs using Jamf (Casper)

Setup and configure VPN access for users with a soft token

Perform scheduled computer moves from one location to another location

Contact Dell for warranty support hardware issues

Perform Virus scans on computers with viruses and malware

Contact Network team for network jack activation

Install Encryption Software on laptops for users

Deploy IPad Tablet for users and verify IPad is in sync with IPhone

United Natural Foods Inc. 05/2016 to 03/2017

Site Support Technician

Image and install PC’s\Laptop’s with Win7 and Win10 image for end users at Distribution Center

Troubleshoot and Maintain Radio Frequency Scanners for Warehouse workers

Image Radio Frequency Hand scanners for use in warehouse

Keep inventory for Radio Frequency Scanners

Keep inventory for PC’s and Printers

Install IP Phones for end users at Distribution Center

Reset Passwords using Active Directory

Work with Vendors to support Production Printers

Patch network ports contact Network team to activate ports

Assist Network Team with support of Warehouse network devices

Issue loaners laptops to visiting associates to Local Distribution Center

Setup Laptop in Conference Room for presentations


Desktop Support\ Deployment Technician\3rd Level Hardware Support

Installation and validation of Pharmacy Computer software and devices.

Troubleshoot issues regarding hardware problems with Pharmacy computer devices

Deploying new Cash Registers for POS Systems in the Pharmacy

Troubleshooting POS Systems in the Pharmacy

Troubleshooting Biometric Devices in the Pharmacy

Troubleshooting Zebra Label Printers in the Pharmacy

Mapping Printer Ques to various computer systems

Troubleshooting card reader and pin pad issues on POS Systems

3RD Level Hardware Support for Local Technicians for Pharmacy Computer Equipment.

Troubleshoot Oracle POS software for Pharmacy Computer Systems

Health & Hospitals Corp. (HHC) Metropolitan Hospital, New York, NY 07/2005 to 5/2015

Desktop Support Analyst\ Operations

Break/Fix repair of Dell and HP Desktops

Troubleshooting and resolving issues with Ghost images

Troubleshooting Microsoft office suite problems

Diagnosing and resolving problems with local and network printers

Troubleshooting desktop connectivity problems within the domain

Troubleshooting blackberry and palm PDA's

Creating Domain accounts on NT Domain for endusers

Troubleshooting and resolving issues with Eltron Label printers

Building non standard desktops along with installation for end user

Troubleshooting Configuring, and Repairing wireless medical carts

Configuring Medcarts and Wireless Carts on Wireless Lan

Troubleshoot and Diagnose Computer issues Remotely

Configure network printers on Windows 2003 Print Server

Pushing down Microsoft Updates using SMS

Responsible for keeping PCs updated with Mcafee Virus definitions

Creating and troubleshooting Shared printers on Windows 2003 Print server

Creating User Accounts and Computer Accounts in Active Directory on a Windows 2008 server Domain

Resetting Users Passwords in Active Directory

Run Daily Processes in Data Operations

Migrating Users from Windows XP to Windows 7 Operating System

Imaging PC's using SCCM 2012

Migrating computer accounts and user accounts from one domain to another domain in Active Directory

Configure IPAD for Enterprise Network Via Wireless and VPN connection

Usage of Remedy Ticketing System for ITIL Incident Management and Asset Management

NBC \Universal, Universal City, CA 1997 to 2004

Desktop Support Analyst

Responsible for client support as a Desktop Support Analyst for a 7000 user base community

Installation, Configuration and troubleshooting of Windows 2000 and Windows XP

Installation and Configuration of MS Outlook client along with troubleshooting connectivity issues

Configuring Outlook to connect to Exchange Server

Troubleshooting network connectivity issues on Ethernet Lan

Team lead of several hardware and software deployments

Imaging PC's using Ghost software

Performing remote support using PC Anywhere

Installation and configuration of various Software packages

Perform software installs using SMS

Provided Hardware and Software Support for Legal Dept

Various Consultant Companies, New York, NY 2004 to 2005

Independent Desktop Support Consultant

Installed and Configured PC's on Project that merged Kinkos and Fedex

Upgraded E-ticket machines for Northwest Airlines.

Worked in Windows XP rollouts for the State of New York, S&P 500 and Ernest and Young. Supervise Rollouts of Windows XP at several Fortune 500 Companies.

Installed Wireless Access Points for the Board of Education

Citizens Relations, New York, NY 2014 to 2014

Desktop Support Consultant

Daily Desktop Support responsibilities including hardware and software troubleshooting on PC's and Macs

Cleaning viruses using Malware Bytes from Laptops

Network and Email configuration of Ipads and Iphones

Passwords reset using Active Directory

Reimaging Laptops using Acronis True Image

Setting up Webinars and Video conferencing with other sites nationwide

Configuration and Installation of IP Phones for users

Troubleshoot network connectivity issues

Troubleshoot Local and network printer issues

Troubleshoot remote users VPN issues

Configure Proxy server settings on Laptops

Connecting network ports in the network closet

Troubleshoot and resolve issues with Gmail used by corporate clients

Configuration and support of Mobile devices

Allianz Global Corporate & Specialty, New York, NY 2013 to 2014

Desktop Support Consultant

Troubleshooting and Resolving Windows 7 issues

Installing Laptops and PC's and Local and Network Printers

Imaging PC's and Laptops using SCCM Imaging Server

Installation and Configuration of Lotus Notes 8.5.3

Remote Support using Dameware and SCCM Remote Desktop

Troubleshooting and Resolving VPN issues

Cleaning viruses using Malware bytes

Resetting Passwords for users in Active Directory

Adding users to Software Distribution Groups in SCCM\Active Directory

Setting up Cisco IP Phones for users

Setting up Webinars and Video Conferences

Performing Enterprise Activation on Blackberry Phones

Patching Network ports in the network closet

Recover lost and deleted files from server using Tivoli Storage Manager

California Consulting, Southern California 1994 to 1997

Independent Desktop Support Consultant

Responsible for technical support as a PC Consultant to fortune 1000 companies, Including, but not limited to IBM, Bell Atlantic/Hughes Space Center, Vanstar, Northrop, Grumen, Entex, Aerospace Corporation and Universal Studios. Installation and configuration of Windows 95 and Windows NT. Provision of user support and hardware troubleshooting. Installation and setup of CCMail on 5000 Node Novell 3.12 LAN. Installation and configuration of lotus notes from Novell server. Installation of Win95, configured and attached to token ring and Ethernet LAN. Assigned IP address, configuration of Netscape, backups, installation and configuration of MS exchange or MS Outlook, also connectivity to mainframe and AS 400.

Cablevision, Bronx, New York

2013 to 2013

Desktop Support Consultant

Enduser Support for Microsoft Outlook 2010 Deployment along with the removal of Novell Groupwise 7.0

And configuring proxy mailboxes on PC's with multiple Profiles.


Diploma, Computer-Electronic Technology 1992

BNS Technical Institute, Los Angeles, Ca

Lincoln Highschool- Diploma

Hardware Software Support

IBM PC'S, Compaq, Dell, Gateway, Packard Bell, Toshiba, Laptops, HP LaserJet's, 3Com network cards, PCMCIA cards, Win95, MS Office for Win 95, Netscape, Extra Attachmate 6.5, Windows NT-Workstation 4.0, MS Mail, MS Exchan? ge Schedule Plus, Netsoft Router, Novell 3.12, Lotus Notes, CC Mail Mcafee, Laplink, Ghost, Norton Antivirus, Winfax7.0, Madge Smart 16/4, Novell Client32, NI Print, PowerBuilder 8.0, Windows, NT Server 4.0, IBM Client Access 3.13, IBM DB2 Enabler 7.2, People soft 7, Sybase 11.5, Enterprise DSS Agent Management Server, Time Wizard, SQL Server 2000, MS Outlook 98, Win 98, Project 2000, Internet Explorer 6.0, Law pack 5.0, FrontPage 2000 PC, Anywhere 10 Oracle 8.16, Windows 2000, MS Office 2000, Windows XP, MS Office XP, My Extra Rumba 2000, SAP 6.21, Citrix 6.20, Palm Pilot 4.0. Blackberry 3.6, Crystal reports 9, Showcase 4.1, Visio 2000, Visual Studio 6.0, Erwin 4.0, Visual Studio.Net. Remedy, Nortel VPN, Filemaker Pro6, Misys, Groupwise 7.0 Altiris 6.0 Misys Ultiview 5.0 Windows 7 Windows 8 Macbook Pro OSX Yosemite


• Warranty Support, IBM

• PS ValuePoint Systems, IBM

• Thinkpad Systems, IBM

• Micro Channel Systems, IBM

• Windows 2000 Professional (MCP), Microsoft

• ITIL Foundation V.3 Certification in IT Service Management, PeopleCert

• (DCSE) XPS L421X/14, DELL

• (DCSE) XPS L521X/15, DELL

• (DCSE) Inspiron 5423 /14, DELL

• (DCSE) Windows 8, DELL

• (DCSE) Foundation 2010 Desktops, DELL


References Available Upon Request

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