Customer Service Technical Support

RESUME SUMMARY

Looking for an Analyst or Associate support position with Firms utilizing skills in project requirement assessment, global market data analysis and production support to its benefit.

KEY QUALIFICATIONS

3+ years’ progressive experience in data design and analysis

Well versed in quantitative modeling concepts and financial terms.

Strong numerical, interpretative, analytical and diagnostic skills.

Proven aptitude to use and administer large databases using analytical tools.

Demonstrated ability to administer and recognize customers’ requirements and able find and procedure company data to hold up business decisions.

Able to deal effectively with unclear situations and short time frames.

EDUCATION

CERTIFICATE IN QUANTATIVE MODEL - 2014 UNIVERSITY OF QUEBEC IN MONTRÉAL (UQAM)

Major: Statistics Science

Minor: Mathematics

Program summary: Statistics is the science of collecting, organizing, and interpreting numerical facts in areas such as environmental studies, product testing, clinical trials, finance and more.

SKILLS & ABILITIES

MANAGEMENT AND COMMUNICATION

Ability to provide services both in French and English, providing clear direction, Operations management, Decision making, Planning and scheduling;

ANALYTICAL SKILLS

Translating analysis questions into SQL queries

Experience with how to handle “messy data” in SQL queries and analyses

Appreciation for how long it can take to design queries that address important analysis

Constructing longer queries in a step-wise fashion to address multiple

Computation or pieces of logic, perform data analyses and create graphs from a real-world dataset, using Tableau, MySQL, python, SAS, Excel, wrappers for writing queries in ruby,

tableau, word, Jupyter, Java

PROJECTS AND WORK EXPERIENCE

Modeling credit card default risk and customer profitability using binary classification for default risk and the multivariate linear regression to model profits and losses.

Recommend a data-driven business process change proposal to Dognition company management about how to increase the numbers of tests users complete (specified metric) through analysis of their database.

Write SQL queries that test relationship between different attributes of dogs, users and test completion from dognition using subqueries, derived tables, logical functions, join tables and cleaned data

Translating analysis questions using SQL queries in Teradata interface with Dillard database and identify abnormalities in the data that can bias interpretations of the queries written.

–Bilingual Tier 1 iOS APPLE System(Technical Support) – SYNNEX Concentrix Corp, Canada(Present)

–Distribution Associate Gordon Food Service - 2015/2016

–Product support Advisor Tier 1, UpCick Inc. CANADA, Montréal, QC - 2013/2014

–Customer Service/ Account Manager - SENTINEL REAL ESTATE MANAGEMENT, MONTRÉAL, QC - 2011/2013

OTHER SPECIFICS SKILLS

Society of Actuaries /Casualty Actuary Society (SAO/CAS)

Apply mathematical model to forecast and calculate the probable future cost of insurance and pension benefits

Completion of: Exam1 – Probability (2013), Exam2 -Financial Mathematics (2014)

Related coursework: Algebra, Analysis, Statistics, Finance

Mutual Fund Representative – CANADA SECURITIES INSTITUTE

Develop trading strategies, prepare reviews of portfolios

•completion of Canada securities courses (CSC)-2016

https://www.csi.ca/student/verify/studentBadge.do?cid=MzUwMjc4MQ==

EXCEL TO MySQL: Analytic Techniques for Business, a 5-course specialization by Duke University on Coursera. Specialization Certificate earned on January 10,2017

https://www.coursera.org/account/accomplishments/specialization/certificate/MAB3WJU4B7VN

Data Management and Visualization by Wesleyan University on Coursera-Certificate earned on October 23, 2016

https://www.coursera.org/account/accomplishments/certificate/BLW6VM7H785Q

https://ca.linkedin.com/in/crispino-kamboh-44386681

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