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Customer Service Administrative Assistant

Lincolnton, North Carolina, 28092, United States
January 31, 2018

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PJC Resume



Create Date

8/1/2013 4:46:59 PM

Last Time Modified

1/31/2018 1:40:00 PM

R sum Layout Templates

FreeText - System Template Federal Resum (unofficial) System Template Federal Resume (not official) - system template Chronological - System Template Functional - System Template Custom Template -1987935

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IRON STATION, NC 28080-9757



Highly motivated professional looking for a position where I will be utilizing my experience in dealing with clients effectively, exceptional organizational skills and excellent team player abilities in being a valuable part to the success of the organization.

Microsoft Office, Excel, QuickBooks, AS400, Pay Choice Payroll System, IBM System 36, FDM4

Employment History

Customer Service Reprensentative, Customer Service Representatives

07/2017 - 01/2018 Staffmasters/American Converting Lincolnton, NC

Compiled monthly sales summary reports. Executed inbound calls. Places orders via email. Scheduled incoming deliveries.

Customer Service Reprensentative, Customer Service Representatives

02/2012 - 06/2017 Century Place Apparel Charlotte, NC

Customer Service responsibilities, answer telephone calls, helping customers with any inquiries such as tracking orders, ship dates, backorder dates, taking orders over the telephone, fax and emails. Filing daily orders & pick tickets. Scanning customers emails into their vile. Postage on daily invoices. Working in a team environment.

Customer Service Reprensentative, Customer Service Representatives

10/2009 - 02/2012 Staffmasters/Audit Technologies Charlotte, NC

Assisted manager with reports. Resolve vendors and clients with claim disputes. Provide support for departments such as answering telephones, assisting visitors, resolving a range of administrative problems and inquiries. Maintaining records pertaining to claims. Execute tasks within Collections area. Worked offsite at clients offices searching for mistakes made for monies to their benefit.

Customer Service Reprensentative, Customer Service Representatives

09/2007 - 10/2009 FleetNet America Cherryville, NC

Answered incoming calls, assisted vendors with billing inquries and entered into the computer all information to generate a bill for customers. Preform credit card transactions from customers up to $30,000.00 for payments.

Customer Service Reprensentative, Customer Service Representatives

10/2007 - 12/2008 Lakeside Heating & Air Cond Denver, NC

Answered incoming calls, assisted customers with scheduling emergency maintenance calls and scheduled seasonal maintenance service. Prepared and issued work schedule for service technicians. Entered into the computer all information to generate a bill for the customer and send completed invoice to customers for payment. Filed warranty claims. Set up appointments for inspections. Maintained records for inventory personnel orders supplies and machine maintenance.

Collections Agent, Bill and Account Collectors

09/2006 - 10/2007 RSC Equipment Rental Charlotte, NC

Worked with customers with questions or concerns with their accounts. Set up payment plans for customer to pay for rented equipment. Received and posted payments to customer s accounts. Documented customers account about financial status of customer and status of collection efforts. Notified customer of delinquent accounts and notified of necessary actions and strategies for debt repayment.

Administrative Assistant, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

09/2002 - 10/2006 Administrative Services Charlotte, NC

Managed employee workers compensation claim from start to finish. Corresponded with insurance companies and attorneys on claim status. Maintained in detail records on all claims filed. Ordered office supplies and machine maintenance for all 21 Branches.

Office Manager, Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

09/2000 - 09/2002 J & T Plumbing Iron Station, NC

Processed and issued employee paychecks. Prepared statements, bills, invoices and typed bids/quotes for new projects. Notified customers of delinquent accounts.

Payroll Administrator, Payroll and Timekeeping Clerks

09/1978 - 09/2000 Geo G Scott & Co Charlotte, NC

Processed hours worked and pay adjustments for weekly, bi-weekly and monthly payrolls. Transferred direct deposit funds, federal and state taxes. Issued and recorded any adjustments to pay related errors or retroactive increases. Entered and processed accounts payable checks.

Education History

Completion Date Issuing Institution Location Degree Received Course of Study

06/1978 Independence High School Charlotte, NC High School Diploma General High School Curriculum

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Desired Occupation

Office Clerks, General

Desired Salary


Desired Job Location

Lincoln County

Desired Job Type

Days : Mon, Tue, Wed, Thu, Fri

Shifts : Day

Employment Type : Regular

Full or Part Time : FT

Willing to Travel : No

Willing to Relocate : No

Willing to Telecommute : No

Drivers License

Regular Drivers License

Security Clearance

No Clearance

Job Skills

106 skill(s)

Tools and Technology

171 Technology

31 Tools

Workplace Skills

Typing Speed

40 + wpm


None Specified


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