Customer Service High School

Communication and Customer Service Ability to Work Under Pressure

Decision Making Time Management

Self-motivation Conflict Resolution

Leadership Adaptability

Teamwork Creativity

Dec 2013-Present

San Antonio, TX

Danielle Love

Professional Summary

Senior Phlebotomist with 4+ years experience in a fast paced environment. Outgoing and detail- oriented, proficient at building and maintaining professional relationships. Excited and always wanting to learn more.

Skills

Experience

Senior Phlebotomist

CSL Plasma, Lackland

Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs)

In compliance with SOPs, performs all aspects of the pheresis procedure and plasma collection, including donor set-up, donor monitoring and donor disconnect. In compliance with SOPs and FDA guidelines, performs venipuncture on donors to begin pheresis process.

Evaluates vein performance of the donor to identify possible problems; makes necessary corrections in order to expedite donation time and ensure product quality and donor safety. Ensures donation process is efficient and makes adjustments when necessary to make the process a positive experience for the donor. Ensures that all donor questions are answered timely, accurately and professionally. Maintain alertness to any reaction by donors and assists with reactions or notifies appropriate staff.

Respond to and resolve complex equipment alarms or donor issues. Troubleshoots equipment failures. Creates incident documentation, removes and/or replaces equipment from service.

Monitors donor flow on the donor floor to assure continuous turnover. Alerts Group Leader of Supervisor of donor flow issues.

Collects arm samples or whole blood samples from donors for testing. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and 1214 Klondike Street, San Antonio, TX 78245

****.*********@****.***

Ph: 210-***-****

Apr 2012-Jul 2013

San Antonio, TX

Feb 2010-Aug 2010

San Antonio, TX

Jun 2008

San Antonio, TX

San Antonio, TX

Occupational Safety and Health Administration (OSHA) policies and procedures. Waitress

Jim's Restaurant

-Great guests and make them feel comfortable.

-Learn menu items and be able to describe them appropriately to guests.

-Take beverage and food orders.

-Deliver beverages and food in a timely manner.

-Check-in with guests to ensure that everything is going well.

-Clear dirty dishes from table.

-Refill beverages throughout the meal.

-Deliver guest's bill and thank them for dining at the restaurant.

-Work with other servers and be a team player.

Guest Relations host/hostess

Sea World

-Process group reservations, quick queues, lost ticket, education programs, and global reservations, while accurately processing monetary transactions.

-Handle Will Call and Interaction Program requests.

-Adhere to all cash handling policies and procedures to ensure accuracy and accountability.

-Work as part of a team to increase productivity while providing excellent guest service.

-Consistently practice safe work habits including, but not limited to use of personal protective equipment, lifting and reporting of unsafe situations.

-Provides excellent guest service to guests and ambassadors.

-Maintain a professional appearance that meets SEA grooming standards. Education

High School Diploma

John Paul Stevens High School

Nursing

Northwest Vista College

Finished most prerequisites for entering nursing school.

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