Customer Service Technical Support

Evan Dowhaluk

Calgary, AB T*H *P* • 403-***-**** • ************@*****.***

Technical Support Professional

Highly committed and energetic technical support employee with ability to amplify excellence by coordinating departmental objectives and providing exceptional customer service. Proven record of accomplishment by collaborating with all team members to achieve customer focused goals. Ability to manage multiple projects and adapt effectively in a high pressure work environment. Skilled in technical support and troubleshooting. Proficient in: Microsoft Office, Java, HTML, MySQL, and VMWARE.

Areas of Expertise

•Customer Focused

•Team Management

•Analytical

•Client Satisfaction

•Troubleshooting

•Invoice Distribution

•Leadership

•Communication

•Conflict Resolution

Professional Experience

Front of House Manager (August 2013 - Present)

Redwater Rustic Grille, Calgary, AB

Actively identify process improvement opportunities to help increase customer satisfaction rate

Maintain safe atmosphere and friendly team environment: implement organizational policies, provide recommendations for staff development and assure employee compliance

Consistently meet established goals; solicit sales of additional services to achieve overall organizational metrics

Routinely answer customer questions and assist in resolving issues through dedicated support and leadership

IT Intern (June 2014 - September 2014)

Trilogy Energy LTD, Calgary, AB

Reimaged, updated, and distributed company workstations to ensure staff efficiency and productivity

Performed complex system upgrades to existing equipment; developed and implemented system advancements to company intranet

Successfully increased IT departmental hardware storage and effectiveness

Assisted with computer and technology issues and provided technical support; worked within team environment to overcome technological obstacles

Records Technician (May 2012 - May 2013)

Taqa North LTD, Calgary, AB

Proficiently tracked and filed detailed records; used company software and database to consistently and accurately achieve file management efforts

Highly adept and knowledgeable of overall organizational procedures and computer systems: word processing, file management, record management

Promptly input data into company-wide system to support document and information retrieval

Education

Diploma – Software Development, (Completed 2018) Southern Alberta Institute of Technology, Calgary, AB

References available upon request

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