Engineer Network

ALI MELVILLE

**** ******* ****, *******, ** *****

404-***-**** ***.*.********@*****.***

IP Network Engineer with experience deploying and troubleshooting Wide Area Networks using multiple Layer 3 protocols across, Ethernet Private Line and DWDM. As an IT Professional, my project management experience has yielded success staying under budget the entire life cycle. The team environment is common practice and I cultivate balance across departments to ensure that projects are delivered on time and within budget. I am eager to demonstrate and further build my skill set as a Network Engineer with 10 years of experience, in a predominately Cisco environment.

Technical Skills

-Team Leader - Visio Network Design - CLR/DLR Creation

-Cisco/MRV - Routing protocols OSPF and BGP - Cisco IOS XR, IOS

-MPLS, Gigabit Ethernet - Switch Provisioning/Deployment - Technical Documentation

-Tier 3 Support - Configure/Upgrade Networks - OC-3, OC-192

-RFC2544 Testing - Network Monitoring - Spectrum Monitoring

PROFESSIONAL EXPERIENCE

NETWORK ENGINEER

Landis+Gyr

Alpharetta, GA

May 2017-July 2017

Documented and created network designs and customer facing documents using MS Word and Visio for their new data center migration (Future and AS-IS Designs).

Parsed through firewall logs to verify customer protocols and overall network design.

NETWORK ENGINEER

Fiberlight, LLC

Alpharetta, GA

Jul 2014-March 2017

Team member responsible for configuring and installing Cisco ASR 920 and Cisco 901.

Assist the NOC by supporting network transport, dark optical fiber, Metro and Carrier Ethernet

Monitor and troubleshoot layer 1, 2(Vlan Tagging), and 3 of the network; test circuits for major clients. Collaborate with vendors (i.e. MRV, Cisco) to provide problem resolution in a prompt manner.

Reporting network operation status by gathering, information; managing projects.

Configure and troubleshoot MRV 9124, MRV 940, MRV 906, Ciena 5160, Ciena 3916, Cisco ME3400, ME3600, Cisco ASR920, Nexus 7k, Juniper M320, Cisco ASR 901, Cisco 891, Cisco 2911 Fujitsu 7500, 7420 and Ciena 6500 to maintain DWDM rings, resolve layer 1,2 and 3 issues. Also 10Gig Ethernet troubleshooting.

Coordinate with clients and field engineers during planned maintenance and on-site emergencies

Troubleshooting network outages; scheduling equipment software and hardware upgrades; collaborating with network architects on network optimization projects.

Follow and create detailed network designs within project management budget. Built Visio diagrams as technical overview for supported sites.

Experience with developing and documenting detailed lab test plans and reports, document procedures and new configurations

DATA ACTIVATION ENGINEER/TEAM LEAD

Progressive IT-Windstream Communication

Little Rock, AR

Dec 2012- Jul 2014

Liaison between IT project managers and data activation team

Responsible for ensuring Firm Order Commitment (FOC) are met

Worked directly with AT&T and Sprint to complete installation of orders in a timely manner

Maintained documentation/reports on network operations; trained newly hired network engineers

Completed CLR/DLR creation and editing for layer 1/2 equipment

Provided Tier 3 support, testing, and turn-up for cellular vendors

Drafted method of procedures (MOPs) for network maintenance and hardware upgrades

Troubleshoot Accedian MetroNodes/MetroNids/Juniper MX-480 and Cyan Z33 with field technicians

NETWORK ENGINEER

Broadvox/Cypress Communications

Atlanta, GA

May2010-November2012

Performed installation network equipment for incumbent local exchange carriers (ILECs)

Completed provisioning, configuration, and upgrades to Cisco and Juniper network equipment

Monitored network events via Network Management System (CiscoWorks and NetCool)

Performed Layer 1,2 and 3 quality of service (QOS) troubleshooting

Used Granite and CircuitVision to support DS1, DS3, and Metro Ethernet(RFC2544) circuits

Served as the subject matter expert (SME) to resolved customer outages with field technicians

Enhanced standard operation procedures (SOP) and troubleshooting processes by contributing documented technical issues and resolution steps

NETWORK ENGINEER, JUNIOR (2008 – 2010)

Cbeyond Communications

Marietta,GA

January2004-May2010

Led engineering team in coordinating and performing acceptance testing on transport facilities to include services at the DS0’s, DS1’s, DS3’s and OCX levels

Progressed quickly, functioning as a Tier 1 Tech Support and Tier 2 NOC Team Lead

Handpicked as team lead due to notable follow-thru and ownership of difficult customer situations

Managed team of 6 technicians supporting the NOC; coordinated ticket resolution with ILECs and external vendors to minimize customer downtime

Recorded detailed post-event analysis of unusual events and drafted changes in the SOP

Performed configurations and troubleshooting of network hardware and WAN protocols

Managed human resource functions for the team, including hiring, scheduling, training, and payroll

NOC SUPPORT ENGINEER

Earthlink Inc.

Atlanta, GA

September1999-October2004

Analyzed, evaluated, and resolved hardware and software conflicts

Performed network problem analysis and monitoring for high-speed enterprise customers

Trained Tier 1 technicians and customer service representatives

Maintained a customer survey score of 95% and a quality assurance score of 98%

EDUCATION / PROFESSIONAL DEVELOPMENT

ATG Learning 2017

CCNA in progress

Georgia Perimeter College, 1997-2000

Associates in Computer Science

Professional Development: Management Workshop, 2007

Leadership Development 101, 2006

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