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Customer Service Human Resources

Toronto, Ontario, Canada
January 31, 2018

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* ****** **, *********, ** ● **********.*@*****.*** ● 519-***-****,

To whom it may concern,

I am writing to you in regards to the possibility of a position as a Human Resources Intern within your organization. I believe I would make a great addition to your team as I have previous work experience in Human Resources and I am a hardworking student looking to gain new experience through a 2018 summer internship.

My name is Lauren Ryan and I am a third year student at Humber College in the Bachelor of Commerce, Human Resources Management program. This program has taught me great problem solving skills, communication skills, as well as skills in Microsoft programs. I believe my past work experience will also help me to excel in this position. I have effectively managed positions requiring high levels of independence and responsibility in HR and customer service. My relevant work experience includes that of an HR assistant at March of Dimes Canada as well as large leadership roles working as a tour leader at Brightspark and as team leader at Cineplex. In these roles I have obtained experience in planning events, recruiting, and creating professional relationships. I believe the skills I have gained from my past employment would allow me to meet the needs of your organization in an effective, responsible and timely way. In addition to the skills noted above, other relevant experience and qualifications I have obtained are WHMIS training and a French immersion certificate. I also have excellent work references from past employers, which I am happy to provide upon request. My resume is included for you to review. I would love to be considered for an internship and look forward to discussing it further. Please contact me with any questions.

Thank you in advance for your time.


Lauren Ryan


5 Latton Rd, Etobicoke, ON ● **********.*@*****.*** ● 519-***-**** HUMAN RESOURCES ASSISTANT


● Maintaining good academic standing within the Human Resources Management program at Humber College while gaining skills in ethics, time management and HR processes

● Experience in customer service, recruitment, communication, and scheduling through employment

● Strong written and verbal communication; meticulously detail oriented, and ability to multi-task and work in a fast paced environment

● Very strong organizational skills to juggle competing priorities; strong ability to meet time sensitive deadlines


Human Resources Assistant, H umber College Fall 2017 – Present

● Provided administrative support to the Human Resources Department through reception duties including answering phone calls and greeting employees

● Assisted Recruitment Managers in recruitment processes, used the organizations system to post jobs, review candidates and schedule interviews Human Resources Assistant, March of Dimes Canada Summer 2017

● Posting job opportunities and screened applicant pool of approximately 130 resumes

● Completed research for the training institute for locations for events and created contract with the location

Tour Leader, Brightspark Travel Inc. Summer 2017

● Led multiple day tours for grade 8 students by planning routes and relaying information; provided a fun experience for all participants

Bilingual Customer Service Representative, Top Shelf Solutions Inc. Summer 2016

● Took customer calls, in both English and French; solving customer problems

● Processed telephone infrastructure; located requests for customers using maps and proprietary data

Team Leader, Cineplex Entertainment LP 2014 – 2016

● Provided support to management, including handling customer concerns and trained new employees in job responsibilities and company policies

● Prepared and took orders from guests to create a sublime customer experience

● Recipient of the employee of the month award in January 2015 LAUREN RYAN

Page 2 of 2 ● **********.*@*****.*** ● 519-***-**** Head Camp Counselor, Old Orchard Farm Horseback Riding School Summer 2014

● Managing 18 counselors-in-training over the summer season through mentoring, training and scheduling

● Instructing students in horsemanship and riding skills while maintaining safety standards EDUCATION BASED WORK EXPERIENCE

Cooperative Education Placement Student, University of Guelph Veterinary College 2014

● Completed administrative tasks in an efficient manner; tasks included file management, responding to inquiries and organizing schedules

● Assisted in the appointments; restraining animals and helping clients Participant, C ommunity Environmental Leadership Program (CELP) Fall 2011

● Gained leadership experience and applied it to mentoring children in an environmental education program


Horse Handler, University Team Horseback Riding - Old Orchard Farm 2011 - 2012 Horse Handler, Guelph Pentathlon (Horse Sector) - Old Orchard Farm 2011 Co-President, Music Council - King George Public School 2009 EDUCATION

Bachelor of Commerce, Human Resources Management, H umber College 2015 - Present High school Diploma, J ohn F. Ross Collegiate Vocational Institute 2014 TECHNICAL COMPETENCY

● MS Office

● MS Word

● MS Excel

● Research Skills

● Typing at 50 WPM


Bilingual Certification in French and English

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