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Active Directory Windows Server, exchange

Smyrna, Georgia, United States
January 29, 2018

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Summary of Qualifications:

*+ years of Microsoft Exchange platform experience in systems administration including the analyzation of business needs, architecting, installation, and maintenance of the infrastructure.

Tier 3 troubleshooting along with superior technical support.

Developed a migration and transition plan on a large-scale for a fortune 500 corporation which involved many systems, new applications, and redesigned network while creating and maintaining over 450 servers.

Excellent communication skills, exquisite problem solving skills with strong ability to conquer deadlines. Ability to build lasting relationships with co-workers, management, latent clients, and existing customers.

Computer Skills:


Utilities: Active Directory, Group Policy, DNS, DHCP, VPNs, Routing and remote access protocols, RAID, SMTP configuration, TCP/IP sub-netting, LAN/WAN, Ethernet


Firewall and Proxy server configuration, Antivirus applications, Disaster Recovery and Remote Management, Fault Tolerance Tools, Network Hardening via intrusion detection/prevention systems


Hard drive and peripheral component installation, RAID, Hubs, Switches, Routers, Workstation set up and configuration including scanners, PCs, servers, networking, troubleshooting printers and wireless devices


Word, Excel, PowerPoint, Outlook, Virtual Servers and networking, Monitoring tools ops manager, Solar winds


Exchange2007/2010 SP2 2013(Exchange 2016 CU1), Lync 2010/2013, Skype for Business 2015

Operating Systems:

Windows 7, Windows 10, Server 2003, Server2008R2, Server 2012R2

Professional Experience:

Rollins Inc. – Atlanta, Ga Nov 2016- Present Senior System Administrator

Email Gateway migration from MacAfee to Mimecast spam filtering solution.

Domain PC and email migration for brand acquisition.

Mail delivery troubleshooting

Configured Anti-spoofing policies within Mimecast

Utilized Exchange calculator 8.4 to ensure proper Exchange 2016 sizing requirements are met

Exchange 2010 administration and Troubleshooting for 10,000 users.

Top tier Helpdesk support for 9 Brands under Rollins Inc.

DNS, DHCP & DFS administration

Appinsight for Exchange using Solar Winds.

Birch Communications- Atlanta, GA Oct 2014- Jun2016 Senior System Administrator

Exchange 2007-2013 Migration

Installation and Administrator of Exchange 2013 & Lync 2013 for 1,500 users.

Troubleshot mail flow and delivery issues via Cisco IronPort C370.

Administration of the VMware Esxi5.5 & 6 multiple environments.

Active Directory Management Windows Server 2012R2.

DCHP troubleshooting and scoping.

DNS administration.

DirSync and Office 365 portal administration & troubleshooting.

Created test environment for Exchange 2016 & Skype for Business2015.

Veeam back-up recovery software.

DFS Administration.

Technical Documentation.

Outlook 2010 & 2013 troubleshooting skills.

USI- Atlanta GA May 2013- July2014 Senior Microsoft Exchange SME

Lead help desk administrator for 200+ users.

Managed ticket system Spice Works along with companywide inventory control.

Provided support for outlook 2010 and Outlook 2013.

Administrator for 200+ Lync 2010 end users.

Provided troubleshooting for Lync Client.

Support 30+ consultants on project.

Facilitated technical interview coaching sessions and knowledge transfer of the latest technology in the messaging field.

Utilized DAG for mailbox servers and Exchange 2013 administration and architecture with HA solution for CAS

Managed active directory, DNS, Sites & Services, GPOs, DHCP Scoping, Windows server 2003/2008R2/ 2012

Exchange 2010 administration and architecture design.

Performed technical assessments for potential Microsoft Exchange candidates.

Served as Esxi 5.1 administrator for virtual machines and resource allocation.

Managed VMware Workstation 10 and network administration TCP/IPv4.

Blackboard- Reston, VA Dec 2012-Apr 2013 Senior Exchange Consultant

Co-Designed Exchange 2007 to 2010 migration plans while keeping with Microsoft’s best practices.

Managed exchange 2007 public folder migration for 285GB.

Collaborated with a messaging team to coordinate multiple migration tasks with a short time frame.

Migrated 3,100 user mailboxes and ensured data preserved during the process.

Ticketing tool service now used to provide day to day support of existing Exchange 2007 administrations and troubleshooting Outlook 2010 for local end users.

Provided day to day support of Google’s Postini Email security of miscellaneous emails. As well as trained end users in how to administer their associated spam filtering accounts.

Expert Knowledge of public folder troubleshooting program PFDAV Admin.

Exchange Mailbox database and Storage group management using Eseutil.

Utilized a high availability design for Exchange 2010 to reduce single points of failure.

National Fuel Gas- Williamsville, NY May 2011- Nov 2012 Senior Exchange Architect

Transitioned Exchange 2003 to Exchange 2010 with high availability.

Migrated Lotus Notes and Exchange 2000 clients to Exchange 2003.

Designed and implemented the active directory upgrade from 2003 to 2008 prior to the phase of building, testing, and deployment of Exchange 2010.

Led a 7 member team to successfully planning and analyzing of the approx. 8,000 user client environment.

Performed updates to the schema, installing domain controllers, DNS, WINS, DHCP, CAS, hub, clustered mailbox servers (DAG) and created build docs.

Created Exchange 2010 Client access server array along with CAS Network Load balancing with F5 hardware load balancer.

Coordinated the migration efforts of this very large global e-mail system for Lotus Notes Clients, Exchange 2000 and Exchange 2003 to Exchange 2010

Performed Infrastructure Optimization assessments/ unified communications and collaboration.

Built roadmaps to align people, process, and technology to business initiatives.

Supported Migration issues 24/7 by configuring & troubleshooting user’s issues with Exchange 2010 server Outlook clients, Calendar issues utilized PowerShell scripting to automate the repeating tasks.

Performed monitoring Exchange events utilizing Microsoft SCOM 2007 R2 and migration related application and other issues.

Built Windows Server from scratch, setting up the directory structures files on hard disk drives.

Relocated, installed, built/configured systems, servers, workstations, and printers.

Installed operating system, application software, and updates.

Deployed and troubleshot the TCP/IP (transmission control internet protocol) with tools such as PING, TRACER T, IPCONFIG, NSLOOKUP, among others.

Establish a QA test LAB for Microsoft Exchange 2010 & Exchange 2003 in separate forests for pre migration testing activities proof of concepts and quick functional fixes. Quest EMW tool was used for migrating Lotus Notes Clients.

Sentry Insurance Group- Stevens Point, WI Feb 2010-May 2011 Senior Exchange Engineer

Migrated 85,000 users from Lotus Noted to Exchange 2010.

Designed, implanted, and administered a 12-server clustered DAG Exchange 2010 system for 12,000 users interfacing with Lotus Notes system serving 85,000+ mailboxes.

Created Powershell scripts to automate Exchange administration tasks.

Prepared servers and users for migration to Lotus Notes as part of acquisition integration.

Performed security and identity services for users.

Liaison to parent company for email system integration services.

Cleared backlog of 200 email systems trouble tickets in the first week.

Developed processes and procedures for user creation and modification.

UGI- King of Prussia, PA Jan 2009- Feb 2010 Exchange Migration Engineer

Built 4-server Exchange Server 2007.

Administered Exchange email system and McAfee Web-Shield gateway appliances.

Administered over 150 terabytes of storage array systems from multiple vendors.

Deployed 30 terabyte EMC Clariion/ Centera SAN systems for high-availability medical imaging systems.

Redesigned 2-tier Veritas Backup Exec/EMC Clariian enterprise backup system to accommodate rapid sever and data growth.

Developed Disaster Recovery Plans for various infrastructure systems.

Managed server room infrastructure, environmental requirements, power distribution, and layout.

Redesigned power infrastructure for hospital data center with increased remote/lights out capabilities.

Migrated large fileserver structure to updated hardware for increased capacity.

Built Windows Server setting up directory structures files on disk drives.

Installed operating system, application software, and updates.

Project-managed and performed multiple installations and integrations of various vendor systems.

Managed the server environment of 200+Windows servers throughout 5 hospitals and remote locations.

Cubic Corporation- San Diego, CA Aug 2008- Jan 2009 Windows Engineer

Administered Exchange 2003 server system for 1900 users spread across large geographic area.

Researched and implemented Exchange archiving solution.

Tuned Proof Point antispam gateways.

Installed new exchange servers for Double-Take replication system.

Set up SAN storage for Exchange servers.

Supported all messaging users for enterprise.

Built Windows Server from the scratch setting up directory structures files on hard disk drive.

Final removal of Lotus Notes connectors after migration.

Select Staffing- Ontario, CA May 2008- Aug 2008 Internship Front desk/IT Support

Knowledge of MS Word, Excel, Outlook.

Windows 7, Vista, Windows Server 2003, 2008.

Added new users to Active Directory and group policy.

Knowledge of cisco routers switches, LAN/WAN Infrastructure (HTTP,DNS,TCP/IPv4)

Input Client payroll batches nationwide.

Troubleshot Computer application errors.

Printer repair and network setup.

Skilled remote desktop use for client support nationwide.

Configured and maintained Nova Time punch keeping devices 200+ clients.

Installed and upgraded computer hardware onsite.

Responded to and closed help desk tickets.

Awarded Intern Of the Month for exceptional skills in everything I do.


DeVry University- Pomona, CA Bachelor of Science Technical Management (Concentration in Network Communications)

United Education Institute- Ontario, CA Computer System Technician


References are available upon request.

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