Customer Service Representative

Inisha Abrams

**** *. ***** **. ****** Al, *****

***- ***-****

**.***********@*****.***

Objective

Seeking to obtain a challenging position utilizing my knowledge and expertise as a Phlebotomy Technician in a facility where there is an opportunity for professional growth and advancement.

Experience

Private Homecare Provider/Phlebotomist

Homeowner, Mobile, AL

2010- 2017

Level of preparation for patient meals. Cleaned home, provided patient care along with safety and security. Established proper nourishment. Performed weekly standing blood draw to maintain patients Coumadin levels. Implemented proper sterile procedures and complied with established safety regulations while performing venipuncture technique. Eased patient stress and made the experience as comfortable as possible.

Phlebotomist

Fortis College, Mobile, AL

2016- 2016

Proficiency in blood collection by venipuncture and capillary technique from patients of all age groups. Utilized standard procedures for the maintenance of positive patient identification. Comprehensive understanding of compliance and safety. Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment. Handled patient records with professionalism and confidentially.

Phlebotomist

Kedrion Biopharma Inc, Mobile AL

2016- 2016

Screened and registered blood donors and verified their medical history information. Setup, operated, and maintained all phlebotomy-related equipment. Documented all work performed and maintained complete and accurate records. Handled and labeled all collected whole blood units and components, as per AABB and FDA guidelines. Cleaned, sterilized, tidied, and restocked all assigned blood donation sites.

Pharmacy Technician

CVS Pharmacy, Mobile, AL

2012- 2014

Assisted Pharmacist in receiving, preparing, and packaging prescriptions orders for dispensing. Maintained files and computer records for the pharmacy. Greeted customers, gathered clinical information and addressed non-medical questions and concerns. Assisted pharmacist in managing drug and medical supplies.

Customer Service Representative

Alorica, Mobile, AL

2011- 2012

Handle customer inquiries, conflicts, billing questions and payment extension/service requests. Calm callers, repair and restore trust, locate resources for problem resolution and design best-option. Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Helped company attain the highest customer service ratings in all categories including communication skills, listening skills, problem resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus.

Cashier/Customer Service Representative

T.J. Max, Mobile, AL

2007- 2008

Provided care and satisfaction to customers. Stocked merchandise and prepared inventory for sale. Managed money received daily.

Education

Certified Phlebotomy Technician

Fortis College, Mobile Al

March 2016

High School Diploma

Ben C. Rain, Mobile Al

May 2016

Licenses

Certified Phlebotomy Technician (CPT)

Basic Life Support (American Heart Association)

Pharmacy Technician( Alabama State Board Of Pharmacy)

Interests

Enjoy and active in: Helping others,Church, Family, and Music

References are available on request.

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