Engineer Software
Resume:
Michael Zaitsev
Concord, CA 94521
Home: 925-***-**** *********@*****.***
CAREER SUMMARY
An experienced Quality Assurance and Test Engineer / CTI specialist with hands-on expertise in all aspects of SDLC with proven success enhancing existing systems with new features and performance improvement.
Skilled and proficient in making decisions and effective problem solving in a fast-paced, tight-deadline agile environment. Excellent team player and individual contributor. Fast learner of new concepts, technology and techniques. Strong analytical and communications skills. Expertise includes:
Testing (automated and manual) of in-house developed, hybrid and off-shelf applications and integrated solutions in telecommunication industry
Administration and conversion of large applications and databases
Interfacing with business, customer support and development
Working on deployment of complex telecommunication solutions.
TECHNICAL SKILLS
Programmer Languages:
SQL, Natural, JCL
Script Languages:
HTML, Javascript, Python, Autoscript
Operating systems:
Windows 7/ Windows NT, UNIX (Solaris, HPUX, AIX), Linux, MVS, VSE, Chrome OS
Databases:
Oracle, MS SQL Server, Sybase, Informix, DB2, MS Access, ADABAS
Software:
MS Office, Lotus Notes, MS Project, Internet Browsers (IE, Chrome), E-mail clients (Outlook Express, Microsoft Outlook), Scopus\Siebel problem tracking
System, Watson Express bug tracking system, Pivotal bug tracking system, Testlink, HP Quality Center
PROFESSIONAL EXPERIENCE
Wells Fargo, San Francisco, CA September 2014 – October 2017
Wells Fargo is a leading provider of financial services including investing, financial advice and online banking.
CTI QA Analyst
Participate and lead numerous projects for Wells Fargo CTI/IVR/ Chat team
Perform functional, integration, regression, UAT support and performance testing of Wells Fargo Routing Strategies for Call Center using Genesys applications and solutions.
Testing voice quality and voice recognition functionality of IVR System
Develop requirements, test plans, test scripts, test procedures, create reports, open and manage defects using HP Quality Center
Perform defect root cause analysis and make related process improvements
Perform complex analysis of business requirements and system specifications, create traceability matrix for requirements and test conditions.
Analyze UNIX logs received through PuTTY client for root cause analyses of discovered problems and defects
Clean Power Finance, San Francisco, CA May 2013 – September 2014
Clean Power Finance is a leader financial services and software provider for the solar industry and capital markets with main mission to drive the mass-market adoption of residential solar by building an online business-to-business marketplace to connect industry professionals who need finance products with investors looking for stable investments.
QA Engineer
Perform UAT support, functional, integration, regression and performance testing of CPF tools - company’s SAAS software product for users and customers, test high traffic company’s WEB site
Participate in project of merging company’s SAAS product with DocuSign product
Perform Backend testing of company’s database using MySQL tool
Use TestLink tool for creation and managing test cases, test suites, test planes
Create and file bugs through Pivotal Tracker bug reporting system
Work in highly Agile environment with 2 weeks development sprints, participate in daily Scrum meetings
BDTi, Walnut Creek, CA April 2013 – May 2013
Berkley Design Technology inc. is the most trusted source of analyses, advice and engineering for embedded processing technology and applications. BDTI helps clients ranging from semiconductor suppliers to system designers make better decisions, reduce risk, and get better products to market, faster.
Mobile QA Engineer
Testing and certification of Android, iOS and Windows mobile devices for international provider.
Work closely with developers and engineers to provide clear picture about different facets of mobile devices.
Configure devices according to very strict specifications, download applications following application procedures, run wide specter of manual and automation test suites, including benchmark, performance and power tests.
Analyze results, determine problems and report them to project development team.
ADOBE Systems, San Francisco, CA January 2013 – April 2013
Adobe System is a leading provider of graphic design, publishing, and imaging software for Web and print production, and the second-largest desktop software company in the world
Flash Player Mobile QA Engineer
Build the next release of Adobe client-side runtime technology
Perform analysis and Black Box/Automated testing of Adobe Flash Player and Adobe AIR on numerous Android OS platforms including 3.x Honeycomb, 4.0.x Ice Cream Sandwich, 4.2 JellyBean on wide array of mobile devices and prototypes such as Motorola XOOM, Nexus S, Nexus 7, Sony Xperia.
Executing Fully Automated, Semi Automated and Manual Tests Suites using Adobe Device Certification Test Suites (DCTS) on Flash Player runtime on devices running Android platform.
Using SDK, ADB, DDMS for running test suits on Android devices
Work on Cross browser testing: FireFox, Internet Explorer, Safari, Google Chrome
Use Watson Express bug tracking system for submitting and tracking bugs
ADOBE Systems, San Francisco, CA 2010 – 2012
Adobe System is a leading provider of graphic design, publishing, and imaging software for Web and print production, and the second-largest desktop software company in the world
Software QA Engineer
Perform analysis and Black Box/Automated testing of Flash Player on Google Chrome OS
Work on Cross browser testing: FireFox, Internet Explorer, Safari, Google Chrome
Use Watson Express bug tracking system for submitting and tracking bugs
Actively participate in the Weekly Meetings
Define the regression and performance automation strategy for Adobe’s new Software
Help to define test procedures and standards for a central embedded UI component.
GENESYS INC, Daly City, CA 2000 – 2009
Genesys, an Alcatel-Lucent company, is the leading supplier of Enterprise software that focuses on managing customer interactions over the phone, web and e-mail. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries
Senior QA Engineer
Performed analysis and testing of Call Center Technology software, including, but not limited to Genesys Outbound Contact solution (OCServer, OCManager) and Genesys Reporting (Call Concentrator, Interaction Concentrator, StatServer) to provide customers with maximal accurate and up-to-date reports about their system.
Performed testing of IVR system to provide correct call routing.
Worked collaboratively with business and development teams to analyze requirements and solution design documentation. Developed gap analysis report to identify defects on an early stage of the project lifecycle and address outstanding requirements and design ambiguities.
Developed test cases and test scenarios based on functional and business requirements for providing step-by-step testing strategy and achievement maximal effectiveness of testing.
Performed installation and configuration of Alcatel/Genesys CTI applications in multi platform environments - Windows/UNIX.
Performed vast array of testing types (functional, system, end-to-end, regression, and usability) to ensure comprehensive testing coverage for all tested components.
Derived test plans and test procedures from the requirements and specifications to optimize methods to be used to verify that the software meets the customer needs.
Participated in script development for automated test tools to improve testing effectiveness.
Followed up with reported problems until satisfactory resolution.
Composed various complex queries on SQL for reception the necessary information from greater databases and analysis of the received results.
Created historical and real-time reports using Genesys InfoMart application.
Developed and used automated test tools (SQL and UNIX shell scripts) to improve testing effectiveness.
SPL WORLD GROUP LTD, Tel-Aviv, Israel 1995 – 2000
Programmer Analyst
Performed analysis and Y2K conversion of large Natural / ADABAS applications to ensure that all system developed and maintained by customers are prepared to Y2K compatibility.
Developed applications, utilities and data modeling tools for system analysis and conversion processes.
Designed and developed ADABAS data conversion programs and implemented the conversion of Client Database to assure that all data is Year 2000 compliant.
Worked on the client site performing testing and aging processes of the converted systems. Developed test plans to validate products and test methods, performed risk analysis and review product standards for new product.
BIO-DAAR LTD, Beer Sheva, Israel 1992 – 1995
QA Engineer
Developed and executed test plans and procedures.
Validated software usability from user interface perspective.
Performed risk analysis, reviewed software development standards for new applications.
EDUCATION
Computer Software Engineering, Tel-Aviv University, Israel, 1995
Certificate, Process Design Engineering, Baran Company, Israel, 1992
MS, Chemical Technology Engineering, Mendeleev’s Chemistry Institute, Moscow, Russia, 1990
LANGUAGES
English, Russian, Hebrew
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