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Manager Customer Service

Pflugerville, Texas, United States
January 29, 2018

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- **** Mir Woods Dr. Leander, TX 78641 ( 512-***-**** *

Career Objective

Quality minded professional manager seeks career opportunity with stable company taking advantage of my key strengths for our mutual benefit.

Business Management Professional

Project Management

Strategic & Tactical Planning

Team Leadership

Process Implementation

Lean Manufacturing

Research & Analysis

Six Sigma



Educated, experienced Leadership Professional with extensive experience developing and implementing innovative strategies that align business operations with organizational objectives. Demonstrated ability achieving success in multiple roles, promoting efficiency and revenue growth. Seasoned leader dedicated to talent management and development with demonstrated team building expertise and a passion for motivating personnel to grow while achieving results beyond organizational expectation.

Career Achievement

Put together a program that reduced our quality complaint at Diamond by 38% in 18 months.

Chaired a committee that changed our deglaze chemical process at Mos3 at Motorola

and increased die yield by 7%.

Headed the training of Mos15 supervisory/management personnel in the areas of quality and statistical control, awards and rewards, line balance and the management of productivity per direct labor hour.

Career Progression & Key Projects

DIAMOND AUTOBODY & REPAIR Austin, TX Aug2003-Nov 2015

Manager, Owner

Build and maintain relationships with over 100 accounts, tracking maintenance and ensuring accurate record keeping for net 30 billing.

Hire and train new employees while preparing payroll and managing HR.

Define budgets and file insurance claims for qualified customers.

Maintain computerized and written records concerning customer accounts, inventory, sales data, and tax documentation.

Conduct regular performance reviews, motivating employees to achieve success beyond expectations and ensure superior customer service.

Maintain clear inventory of parts warehouse for shop used and small sale to nearby shops.

SOLECTRON Austin, TX Jan1999-June2003

Production Supervisor (box build, surface mount technelogy, pin in hole, rail, in-circuit test)

Managed daily output from quality and quantity standpoint to satisfy customer orders in the areas of Flow solder, In-circuit test and X-ray.

Provide employee coaching, development and help in the resolution of employee issues to build a strong team.

Effectively schedule associates for operation continuity and productivity

Led a cross section training team. Prepared payroll, quarterly and annual reviews.

Enforce conformance to company policies and legal requirements.

Consolidate and analyze production measures to improve productivity and control costs.

Partner with Shift Managers in associate safety program to protect associates and assets, and prevent accidents, injuries and damage.

Perform incident/accident investigations as needed

Partner with Shift Manager and other Production Supervisors to ensure adequate workflow throughout departments

MOTOROLA Austin, TX Sept1994-Oct 1998

Plant Shift Manager (semiconductor manufacturing)

Managed 7 supervisors, and 4 factory representatives.

Organized daily operations of manufacturing, overseeing employees,

production, efficiency and quality.

Maintained optimum operations by assigning tasks, developing and

keeping work and production schedules, and hiring and training of new supervisors.

Prepared and managed area budget.

Worked with Process/device engineering, maintenance and material to meet factory set goals.

Proficient in Lean Manufacturing methods.

MOTOROLA Austin, TX Dec 1991-1994

Supervisor (Photolithography/Implant/Probe)

Supervised 46 direct labor employees.

Responsible for efficient flow of material, quarterly and annual reviews, employee productivity, product quality, yield, training and cross training between tools and areas.

Supervised rework activities in Photolithography and Implant areas.

Education and Professional Certifications

UNIVERSITY OF PHOENIX Master of Business Administration (Not completed)

SOUTHWEST TEXAS UNIVERSITY Bachelor of Arts, Urban and Regional Planning

ASQ Certified Quality Engineer Course (CQE) Dec. 2014


Lean manufacturing

Statistical Process Control (SPC)

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