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Administrative Assistant Customer Service

Chelmsford, Massachusetts, United States
January 29, 2018

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Kathy Dowd

*** ********* ****

North Chelmsford, MA 01863


Qualification Summary

Extensive Senior Coordinator/Project Management, Event support, Office Manager Support responsibilities for over 20 years. Significant executive level management support enabling the executive maximum time on daily operational and administrative issues. A dependable “partner” with a clear understanding and practice of confidentiality, customer service, dedication and loyalty. Detailed, focused and efficient, meeting deadlines and able to multitask efficiently. Enjoy Problem solving and Project Management work. Pertinent, relevant skills and broad experience over an extended period of time including:

Proficient in:

MS Office Proficiency, Calendar Management, Budget Planning & Reconciliation, T&E Reconciliation, Mailbox Supervision, Travel Preparation, Purchase Expertise, Telephone Support, internal and external Meeting Coordination, Correspondence, Office Equipment Operation and Special Projects


Gartner Boston MA (WAH – Remote) April 2016 – January 2018

Sr. Coordinator, Data & Analytics

Maintain Calendars including scheduling appointment for the Vice President of Data & Analytics as well as 15 associates.

Make complex travel arrangements

Schedule internal & external group conference calls. Reserve conference rooms for vendor visits, executive briefings & Team Off-Site Meetings.

Assist in Branded Research – Create timeline and keep on track with all facets of the research with lead authors and external vendor communication.

Take meeting notes and track action items

Run complex reporting

Gartner Boston MA (WAH – Remote) April 2000 – April 2016

Office Manager / Senior Coordinator, Healthcare and Public Sector

Maintain all logistics for the Annual Health Information Management System Society Exposition which has over 20,000 attendees. Scheduled and oversaw over 100 30 minute meetings scheduled across two and days. Oversee setup, teardown of booth as well as schedule booth coverage among analysts and account executives. Manage large hotel room blocks. Successfully stayed within all budgets for the event.

Work with Gartner Clients on completing multiple surveys on upcoming research

Provide high level and confidential administrative support to the Healthcare and Public Sector as well as the GVP of Industry Research for over 90 associates.

Sykes Enterprises Lowell, MA September 1999 – April 2000


Process all new hire paperwork and schedule orientation meetings, Maintain and update various databases, Process invoice for payment, Assist employees with benefit and payroll issues, Answer all incoming calls and direct them appropriately, Order office supplies and software, Maintain various email distribution lists, Maintain time off schedule for all associates.

DCI Andover, MA December 1995 – September 1999

Senior Administrative Assistant

Administrative Assistant to the Vice President of Conferences and Exposition, Update and maintain schedule of yearly events and conferences, Tested and maintained the conference speaker database, Train and mentor new associates, Streamline all event paperwork to various departments on a weekly basis, Produce all material for the worldwide educational conferences and Expositions, Monitor shipping for all on-site documentation for events and Expos within a timely manner, Responsible for receiving and streamlining speaker presentations for all conferences.

Ascom Nexion Acton, MA March 1994 – October 1995

Senior Human Resources Coordinator / Engineering Administrative Assistant

Handle all human resource activities for a high growth technical telecommunication firm, Administer new hires on a weekly basis, Process appropriate paperwork to initiate salary increases and promotions, Generate offer letters as well as coordinate interview scheduling, Implemented benefit package including 401K and stock distribution, Upkeep of personnel files & various databases, Track and Report monthly project status to the Director of Engineering, Update Organizational charts and compile weekly status reports for over 10 departments

Other Employment:

Raytheon Company Bedford, Ma / Tewksbury, MA March 1987 – December 1993

Executive Secretary for Missile Systems Division

Medical Associates Chelmsford, MA April 1985 – March 1987

Registration Clerk

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