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IT Professional

Spring, Texas, 77380, United States
January 29, 2018

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Mr. Emile Roberson

** ********* *****

The Woodlands, TX 77380


Work Experience

IT Manager

The Club at Carlton Woods

The first private gated golf club community of its stature to be developed north of the city of Houston.

One Carlton Woods Drive

The Woodlands, TX 77382


Supervisor: Karen Tongberg – Controller 281-***-****

Reason for Leaving: Laid off due to reduction in force

July 2016 – May 2017

Managed Windows (2008 R2 and 2012 R2) server based network environment.

Provided all IT direction and support for employees and guests at the two Woodlands clubhouses and accompanying locations.

Created all POs for IT related contracts and monthly service accounts and carried out all IT related purchases.

Point of contact for all IT related vendors. Reviewed all existing IT related services for potential cost savings or system improving upgrades.

Oversaw successful site visits, bid process, and vendor selection for office printers and camera surveillance system securing better equipment and service at lower overall cost

Hardware and software installations, modifications, setups, and repairs for new and existing employees including creation and modifications of Microsoft Active Directory and Exchange accounts.

Client Technologies Technician


Energy Infrastructure Company that provides design, engineering, construction, fabrication, maintenance and environmental services.

2103 Research Forest Dr.

The Woodlands, TX 77381


Supervisor: Brian Juillard – IT Manager 832-***-****

Reason for Leaving: Accepted position with The Club at Carlton Woods

October 2014 – July 2016

Provided IT support for employees in Woodlands office

Completed incoming tasks for new and existing employees as requested through company ticketing system.

Assisted other company IT staff and departments when requested or directed by supervisor

Performed hardware and software builds, reloads, PXE reimaging and repairs of desktop and laptop machines for new and existing employees.

IT Support Technician

ccrd Partners(currently WSP USA)

MEP Engineering and Commissioning firm providing engineering services throughout the United States and neighboring countries.

808 Travis St. Suite 200

Houston, TX 77002


Supervisor: Todd Bailey – IT Manager 214-***-****

Reason for Leaving: Moved to the Woodlands and accepted position with CB&I

January 2008 – October 2014

Provided IT support for 9 national offices via telephone, Remote Desktop Connections, Microsoft Lync and Citrix Go-To Meeting.

Contacted equipment service providers for defected or damaged parts replacement and service.

Provided support for all in-office equipment including but not limited to copiers, fax machines, printers, scanners, PDAs, VOIP office phone system, smart phones, etc.

Created instructional and training documents for employees support needs.

Maintained accurate inventory tracking of IT equipment (desktops, laptops, monitors, projectors, servers, printers, etc.) for all offices.

IT Support Technician

Florida Marine Transporters

Tug and Barge service provider to the oil and gas industry; operating in the Inland River system and the entire Gulf of Mexico.

2360 5th Street

Mandeville, LA 70471


Supervisor: Don Carlton – CIO 985-***-****

Reason for Leaving: Moved to Houston, TX with my wife who received a job offer there

November 2006 – July 2007

Provided all the IT support for in-office and field employees.

Supported VPN over broadband, dialup, and wireless LAN for offsite users.

Assisted in the configuration and maintenance of office (Desktops & Laptops) and fleet operation (consisting of 50+ vessels) computers.

Performed builds and re-images of desktop machines for new employees.

Used Active Directory to create, delete and maintain the user access to the network environment.

Assisted in administering the company WLAN/LAN network and databases.

Provided software support for Citrix, Microsoft Word, Excel, Access, etc.

Assisted in the monitoring of Barracuda Spyware Firewall Filter

Responsible for maintaining and supporting the in-house phone network.

Certifications & Education

CompTIA A+ Certification

March 2014 – March 2020


Huntsville High School, Huntsville, TX

August 1991 – June 1995

Received Diploma

Texas Scholars, Basketball

Additional Hardware Knowledge: Experience in builds and repairs of Apple, Compaq, Dell, HP, IBM, and various other brand desktop, server, and laptop systems. Experience troubleshooting and repairing systems containing Intel & AMD processors, various brand motherboards with varying configurations. Experience in repairs of HP, Dell, Minolta, Canon, Xerox and various other brand multipurpose, office, LaserJet and DeskJet printers. Experience configuring, troubleshooting and repairing telecommunications and office phone equipment. Experience in setup and configuration VOIP, network server, network switch, and various other telecommunications equipment by manufacturers such as HP, 3Com, Dell, Netgear, NEC, Ruckus, and Cisco.

Additional Software Knowledge: LAN, PAN, WAN, VLAN, Ethernet, TCP/IP, DHCP, DNS, and WINS. All MS legacy OS, Server, and Office software. CA Technologies Service Desk, Vantive, Siebel Casper, and Trackit ticketing systems. McAfee, Sophos, Trend Micro, Sunbelt Vipre & Symantec-Norton Anti-Virus. Citrix Server & Client. Checkpoint, Firebox, Sonicwall, and Cisco VPN systems. Microsoft Remote Desktop administration software. WebEx, MS Lync, Go To Meeting, Skype for Business, and LiveMeeting business conferencing software.

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