Air Force Active Directory
Resume:
Domonick Pantalia
*** ********* ** *****: **********@*****.***
Lakeland, Fl 33811 Phone: 580-***-****
CAREER To provide Information Technology solutions and support while obtaining a challenging position OBJECTIVE in the technical career field
EDUCATION
Keller Graduate School of Management
4/ 2013 Master of Business Administration/Concentration in Information Systems Management
Major Courses: Information Security Database Concepts Networks Concepts
Visual Basic Sys Analysis & Control
12/ 2010 DeVry University
Bachelor of Technical Management
Major Courses: Project Management Total Quality Management Economics
Business Systems Analysis Investment Fundamentals Marketing
With Lab
Principles of Management Business Systems Analysis Employment Law
Certifications
7/2013- ITIL V3 2011 Foundation
CompTIA A+ Essentials & Practical Code: X7QHVKK26CQ4QLZC
CompTIA Sec+ 2016
11/2001-5/2002 USAF Technical School
Major Courses: Electronic Principles AC and DC Circuit Multimeters
Aircraft Guidance and Wiring Diagrams
Control Systems
Schematics Test Equipment
Work
Experience
Compucom
June 2016-Current
-familiar ticketing systems: service now, hp service manager 9, iris
-supports & troubleshoots applications for end users (Microsoft oulook, IE, java, chrome, office)
-creates and logs tickets using Service Now software
-deploys and supports laptops, iPhones, iPad and desktops for end users
-supports over 500 users on a regular basis
-supports windows 8, 7, XP, and Mac OS, IOS, Android troubleshooting and maintenance
-maintains and troubleshoots laptops (virus and configuration) and notebooks
-new hire advocate: teaches new hires classes multiple times each week
-controls deployments and allocation of configured items, leases replacements
-troubleshoots end user printers, kiosks, access points
-supports main distribution frame & idf maintenance
-assists in testing cisco desk phones for operational effectiveness
-assisted in testing of pilot programs of replacement laptops
-procurement advocate (ordering, inventory, control of end user it equipment)
-travels to various locations to provide event support for end users
-grants active directory access and mapping shared drives
-understanding of security principles (firewall, group policies, authentication protocols, TCP/IP Protocols)
-Projects-windows 8 test deployment coordinating with DE and TDA on scheduling, deploying, and troubleshooting
-Apply quantitative techniques to optimize resource usage, reduce cost and solve problems in a technical environment
Tata Consultancy Services
7/2012- 11/2015 IT DESKSIDE Engineer
-supports & troubleshoots applications for end users (lotus notes, IE, java, chrome, office)
-creates and logs tickets using Hewlett Packard Service Manager 9 Ticketing software
-deploys and supports laptops, iPhones, iPad and desktops for end users
-supports over 2500 users on a regular basis
-supports windows 8, 7, XP, and Mac OS, IOS, Android troubleshooting and maintenance
-maintains and troubleshoots laptops (virus and configuration) and notebooks
-new hire advocate: teaches new hires classes multiple times each week
-configures office general council (OGC) preservation laptops for data retrieval
-controls deployments and allocation of configured items, leases replacements
-troubleshoots end user printers, kiosks, access points
-supports main distribution frame & idf maintenance
-assists in testing cisco desk phones for operational effectiveness
-assisted in testing of pilot programs of replacement laptops
-procurement advocate (ordering, inventory, control of end user it equipment)
-travels to various locations to provide event support for end users
-lead team in disaster/recovery effort for IT Deskside Team
-grants active directory access and mapping shared drives
-understanding of security principles (firewall, group policies, authentication protocols, TCP/IP Protocols)
-Projects-windows 8 test deployment coordinating with DE and TDA on scheduling, deploying, and troubleshooting
-participated in Strategy& project assisting in inventory, deployment, configuration, and troubleshooting -assisted in Cyber fusion video wall configuration of desktop server including procuring, configuring desktop, and deployment to vendor
-Apply quantitative techniques to optimize resource usage, reduce cost and solve problems in a technical environment
Arinc /ATS
Avionics Specialist III
-Installed avionics and electrical systems for modifying aircraft
09/2011-
-Terminated vermillion and legacy wiring
07/2012
-Performed continuity wiring checks
-Troubleshoot and fixed wiring
-ability to travel to support other locations
Boeing/Volt
Avionics Technician and Maintainer (C-17 Cargo Aircraft)
9/2007-8/2008 -Upgraded and modified existing avionics and electrical systems
-Performed operational checks and periodic inspections of avionics and electrical
systems
9/2001-9/2007 United States Air Force
Avionics Technician and Maintainer (KC-135R)
-Performed and supervises flight line maintenance and modifications
-Performed isochronal inspections and upgrades
-Removed, installed, checked, and repaired avionics systems and line replaceable units (LRU)
-Documented maintenance efforts through database systems (GO81)
-Ordered and returned parts from aircraft maintenance
-Supervised 10 subordinates for flight line maintenance
-GO81 and Data Integrity Monitor
-Planed, organized, and directed aircraft maintenance activities.
Key Competencies
Operations/Administration
Policies and Procedures
Leadership by Example
Team Communication
Personnel Supervision
Organizational Development
Cohesive Team Building
Logistics Coordination
Awards
Detail Attentiveness
Dean’s List DeVry - Air Force Achievement Medal - National Defense Service Medal - Good Conduct
Medal - Air Force Training Ribbon - Air Force Outstanding Unit Award
Community Service
3 /2002 Assisted Olympians for competition in special Olympics
5 /2004 3k Run for Diabetes
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