Customer Service Nursing Assistant
Resume:
Hortense Muendo
Quality Inspector - Samsung Telecommunication Services
Irving, TX 75063
*******@*****.***
Ensure that daily activities of product sampling, reporting data maintains spreadsheets of information inputs and updates data base
Detect cosmetic defects that do not affect the function of the product but make it unsuitable forsale to customers. Authorized to work in the US for any employer
Work Experience
Quality Inspector
Samsung Telecommunication Services - Coppell, TX
November 2012 to Present
••Implementation of inspection criteria and procedures Coordinating with the customer management to ensure on time delivery of product
••Ensure that daily activities of product sampling, reporting data maintains spreadsheets of information inputs and updates data bases
• Responsible for accurate and timely inspection, diagnosing and functional testing of Samsung Cellular and PCS CDMA Wireless Terminals products.
• Record failure and repair instruction data as necessary.
• Responsible for performing repetitive electromechanical assembly and disassembly of Samsung cellular, PCS CDMA in accordance with established product repair procedures.
• Enter proper repair and parts usage information.
• Maintain proper ESD compliance while working on products.
• Daily Use of (PES) Packaging Execution System to maintain DATA.
• Cross-functional utilization in other roles as deemed necessary by the supervising staff in order to support production goals.
••Detect cosmetic defects that do not affect the function of the product but make it unsuitable for sale to customers. Certified Nursing Assistant
Vista Ridge Nursing Facility - Lewisville, TX
January 2009 to October 2012
••Provide assistance to residents and coordinate daily living activities as directed.
••Monitor incoming and outgoing customers and transfer of residents. Provide customers with best care, information and assist residents reporting problems with other departments
••Communicate over two-way radio and respond quickly in emergency situations, and complete incident report
••Maintain effective working relationships with other departments and to deal with difficult public relations problems including answer patients call signals, answer phone calls, and direct visitors
••Perform clerical duties such as processing documents and scheduling appointments. Customer Service Representative
AEGIS Insurances Communications Group - Irving, TX May 2010 to June 2012
••Serve customers by providing product and service information
••Resolve product or service problems by clarifying the customer's complaints Certified Nursing Assistant
Ashford Hall Rehabilitation Nursing Home - Irving, TX August 2008 to January 2009
••Provide assistance to residents and coordinate daily living activities as directed.
••Prepare and maintain routine records and reports on a computer.
••Communicate over two-way radio and respond quickly in emergency situations, and complete incident reports
••Maintain effective working relationships with other departments and to deal with difficult public relations problems including answer patients call signals, answer phone calls, and direct visitors
••Perform clerical duties such as processing documents and scheduling appointments. Certified Nursing Assistant
Heathland Nursing rehabilitation Center - Bedford, TX July 2002 to July 2007
••Provide assistance to residents and coordinate daily living activities as directed.
••Prepare and maintain routine records and reports on a computer.
••Communicate over two-way radio and respond quickly in emergency situations, and complete incident reports
••Perform clerical duties such as processing documents and scheduling appointments
••Maintain effective working relationships with other departments and to deal with difficult public relations problems including answer patients call signals, answer phone calls, and direct visitors
Line Inspector
Heathland Nursing rehabilitation Center - Fort Worth, TX May 2004 to May 2007
••Inspecting phones to ensure good working conditions
••Replacing missing or damaging parts of phones, and have phones ready for shipment
••Oversee the assembly line to ensure timely production of cell phones Refurbishing Inspector
New Breed Warehouse - Fort Worth, TX
February 2002 to April 2004
••Inspecting phones to ensure good working conditions
••Replacing missing or damaging parts
••Packing and having phones ready for shipping.
••Oversee the assembly line to ensure timely production of cell phones. Education
Bachelor of Arts in Business Admin. & Banking
Tarrant County College - Arlington, TX
May 2003
DRC
Higher Institute of Commerce - Kinshasa, CD
July 1996
Skills
INSPECTION (5 years), ACCOUNTING (Less than 1 year), AUDIT (Less than 1 year), EXCEL (Less than 1 year), MARKETING (Less than 1 year)
Additional Information
Skills:
Fluent in the French, English, Lingala, Swahili and other African languages, considerable experience in accounting and bank marketing, loan, audit, inspection and custom service. Skills in personal computer including Microsoft Word and Networking, Excel and PowerPoint, Internet Outlet and Internet Research; and nursing.
Contact this candidate