Customer Service Manager

Amber Nicole Green

**** ******** **. • Indianapolis, IN 46260 • *********@*****.*** • 317-***-****

Education

Indiana University, Kelley School of Business Indianapolis Graduation: May 2016 Bachelor of Science in Business

Majors: Business Management and Human Resources

Skills & Abilities

● Highly motivated with ability to build positive relationships with peers, upper management, clients, and potential candidates

● Identified potential sources for recruiting candidates using job boards, social recruiting, in-house database, and a referral program

● Concentrated efforts on client retention/satisfaction and growth; continually worked to build new and enhanced relationships

● Proficient in understanding concepts and systems quickly, in order to meet the customers’ needs

● Learning how other departments work efficiently and collaborating with them on projects to help streamline the processes

● Able to anticipate and solve problems independently or in group settings

● Conducting market research and analysis that investigates, organizes, and report relevant information utilizing the effective SWOT method (Strengths, Weakness, Opportunities, and Threats) Computer skills: TenStreet, Staff Suite, PeopleSoft, Oracle HR, ADP, etc. Experience

Lyft Dec. 2016- Present

Self-Employed

● Managed accounts receivable

● Created logging and tracking tools

● Provide excellent customer service

● Provide clients with reliable transportation to and from their desired destinations

● Provide superior customer service with a sense of urgency, safety and kindness Trillium Staffing, Indianapolis, Indiana June 2016- June 2017 Recruiter

● Designed and developed a recruiting process that improved identification of different candidates by their skills and abilities, along with were they are in recruiting process

● Coordinated with hiring managers to create and maintain recruiting and interviewing plans

● Assessed skill level of prospective candidates, conducted interviews, and discussed job responsibilities

● Evaluated recruitment procedures, pre-employment, assessments and hiring processes to comply with all state and federal regulations

● Processed new hiring paperwork, including W-4’s, filed background checks, and insurance enrollments

● Improved the level of customer service provided to employers and job seekers Hope 4 2morrow January 2010- Present

Manager of Distribution (Volunteer)

● Manages and coordinates activities to supply food and clothing to individuals or families that lack basic necessities

● Interaction with diverse groups of people to collect and distribute donations

● Connect with organizations and individuals to inquire about donations necessary for individuals in need in the greater area of Indianapolis

● Recruiting volunteers to contribute their time and abilities for services related to supporting Hope 4 2morrow

● Managing customer relations and ensuring customer satisfaction at all times Kelly Services, Indianapolis, Indiana March 2015- June 2016 Substitute Teacher

● Managed a class of 25-30 students

● Followed and taught lesson plans assigned, by permanent teacher for students’ in grades Kindergarten through the 12th grade

● Guide students through planned activities and tend to their physical needs.

● Maintained effective classroom management strategies and applied advanced teaching capabilities in all subject areas

● Determined appropriate consequences for inappropriate students behavior and written report for teacher about the classes events

ITT-Tech (Call Center), Indianapolis, IN July 2013- July 2014 Recruitment

● Responsible for the initial screening of individuals seeking an advanced education

● Accountable for identifying and resolving problems with recruiting of candidates and present solutions to management for approval.

● Project lead to implement approved option to systematize changes to the enrollment process that increased enrollment and revenues for the school

● Created creative solutions for customer based on the parameters set by the company

● Scheduled interviews for campus tours

Sales Associate, Follett Bookstore, Indianapolis, IN Assistant Manager in Training October 2010- June 2013

● Responsible for training new employees

● Maintained, organized and collected day to day paperwork

● Managed processes associated with accounts payables, sales, cash reports, and account receivables

● Developed the ability to successfully handle multiple tasks in a fast-paced environment

● Utilized effective communication skills to assist VA counselors and students Activities and Organizations

Mozel Sanders Thanksgiving Dinner (volunteer) Fall 2010 and 2011 Big Brother and Big Sisters (volunteer) Winter 2011- present Reference

Upon Request

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