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Data analysis, problem isolation and troubleshooting

Austin, Texas, United States
January 28, 2018

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Phuc (Phillips) M Hoang

***** ******** **.

Pflugerville, Texas 78660

Phone: 512-***-****



Seeking for an opportunity to contribute my project management experience and IT expertise to the success of your organization. I am passionate about quality assurance and I can quickly learner a new technique, procedures.

Professional Summary:

• 1+ Years of industry experience in the area of Testing (Software and Hardware) with a solid understanding of Test Planning, Test Design, Test Execution and Defect Reporting & Tracking.

• Well acquainted with all phases of different SDLC types.

• Expertise in Understanding and Analyzing Test Requirements, Tracking changes and maintenance of Test Requirements.

• Proficient in Automating Web Application Testing using Selenium WebDriver with TestNG framework, UI testing, Windows apps testing

• 2+ year Experience in Java Programming, web interface developer.

• Well Experience in ERP, Financial and Ecommerce Domains.

• Proficient in devising all the artifacts of testing such as Test Scenarios, Test Cases, Defect Reports and Test Summary Report (both manual and automation)

• Hands-on technology professional accustomed to working in complex, project-based environments. Multifaceted experience in QA software testing, software development and user-acceptance testing.

Technical skills :

Data analytic tools: JMP 13, Matlab 14.

Programming Languages: Java (J2EE), JSP and Servlets, SQL, & Visual C++.

Software development and testing : Object oriented, AGILE, Waterfall methodology and

Testing Tools : JMeter, Selenium and LoadRunner

Bug Tracking Tools : Bugzilla, Jira and Bug Tracker.

Web Technologies: HTML, HTML5, JavaScript, XML.

Open Source: Ant, phpMyAdmin, MySQL.

Database Technologies: MS Access, Oracle 11g database, MySQL, Database design.

Operating Systems: Windows 7/XP/NT, Windows 2003 server, Unix and Linux.

Development Tools Eclipse SDE, NetBeans, TOAD, JBuilder 7 IDE.

Soft Skills

Strong communication skills in English and Vietnamese.

Self-motivated, energetic and highly ethical in all work related assignments thus able to immediately contribute to corporate goals and objects

Good written, communication, interpersonal skills, proven team player with an analytical mind bent to problem solving and delivering solutions.

Work Experience

Manpower (Samsung Austin Semiconductor contractor) Austin, Texas:

Equipment Tech – Cleans Ops 03/17 – Now

Currently in training for Clean Process Shift Engineer position since October.

Provide support on process jobs related to Samsung system to enhance the production.

Data collection, analysis, and troubleshooting all production, manufacturing issues : Lot, process, tool, chamber, defects …

Responsibility equipment work including provide fix, recover and maintenance for Clean tools/chambers, work with tool owners and vendors on specifics tool improvements, documents and train other techs on new SOP.

Additional contribution: provide support on equipment pc issues, cyber security, virus removal, and software upgrade of all Cleans’ tools.

Flextronics Inc. Austin, Texas

Test Technician 10/16 – 03/17

Responsibility including provided engineering test, performed customer acceptance test (CAT)/Bit error rate (BER) to ensure communication quality of microwave.

Responsible for recording procedures, results review, tracking changes and approval internal documents in lieu of QA.

Testing Ltd. Ho Chi Minh City, Vietnam

Software QA Tester 06/15 – 03/16

Responsibility including provided Unit, Functional, non-functional, Integration, and System testing of new software product (windows app) per customer requirements.

Participated in application quality development and analysis for cross functional teams.

Khanh Giang Ltd. - Ho Chi Minh City, Vietnam

System Operation 05/12 – 04/15

Researches, analyses, designs, develop implements and configure technological solutions for each department of company.

Administrate, configure, maintain and support computing (software, hardware) and network : installing patch upgrades, security vulnerability, Oracle database administrator for the department.

Performs bug tracking, error log and quality assurance tasks to monitor usage of new technology/software to optimize the performance of them.

Anh Duong Ltd. Ho Chi Minh City, Vietnam

Software Developer 12/10 – 04/12

Responsibility including Software architecture design and implement the software for the company. Analyzed logs and user report for troubleshooting. Reported to the development team any unstable performance of the software, maintained and identified computing (software, hardware) and network requirements for multiple teams.


University of Maastricht, Maastricht Netherland B.S. Computer Science 2004 - 2009

Baylor University, Waco Texas Certificate in CS & Knowledge Management 2007

Attended ISTQB Vietnamese training course.


Available upon request.

Contact this candidate