Customer Service Information Technology

Andre McManus

E: *********@*****.*** M: 678-***-****

Enterprise Resource Planning Financial Analysis and Reporting Business Analysis

Innovative business and Information technology professional with a proven track record of success in developing, administering, and supporting financial, accounting, and human resource applications. I am experienced in both private corporate and governmental settings. I have a strong technical background with solid presentation, training, oral and written communication skills, including strong customer service and interpersonal skills.

Technical Background

ERP (Enterprise Resource Planning)

PeopleSoft Financials 9.x, 8.x, 7.x,

PeopleSoft HRMS 9.x, 8.x

PeopleSoft Query

PeopleSoft nVision

PeopleSoft User Productivity Developer,

PeopleSoft Commitment Control

PeopleSoft ELM

Application Engine

Excel to CI

Software Development Methodologies/Processes

Agile/Waterfall/Scrum (SCRUM Fundamentals Certified)

CRM

Salesforce (Pending certification)

Business Intelligence

Business Objects/ Crystal Reporting Studio, Oracle Hyperion Financial Planning, Essbase, SmartView

QA Testing

SQR Robot

Relational Database Management Systems (RDBMS)

SQL Developer

Microsoft SQL Server Management Studio (2012, 2008R2, 2005)

Bug Tracking and Change Management

Bugzilla, Test Track, Subversion Workbench, Remedy

Accounting

General Ledger, Accounts Payable, Purchasing, Expense, Asset Management, General Ledger, Accounts Receivable, Geneva Portfolio and Accounting System

Team Collaboration and Document/Content Management

SharePoint

SharePoint Designer

PeopleSoft User Productivity Kit

Documentation and Presentation

Visio, Microsoft PowerPoint, MS Word,

Microsoft Excel, Adobe Writer 9, Camtasia Studio, MadCap Contributor

Career Highlights

Division of Investment Services – Teachers Retirement System of Georgia

Successfully converted legacy accounting system to the new COTS accounting system to enable internal stakeholders to obtain more detailed financial data and thereby, develop expedient and sound investment strategies.

Monitored external system integration points to identify and document data types and data flow issues including the creation of User Stories, Personas, Product Backlog and Acceptance criteria

Trained accountants and investment assistants on execution and retrieval of financial holdings, revenues, and cash position data and reports. Also trained incoming and existing employees on development of new reports and best practices, process improvements, and regulatory changes to Standard Operating Procedures.

Turner Broadcasting (Media and Broadcasting)

Created, managed, and maintained a SharePoint 2010 reporting catalog which enabled corporate executives and stakeholders throughout all CNN enterprise (CNN, Time Warner, Turner Broadcasting, and international CNN offices) to readily and quickly identify the reports best suited to support organizational goals.

TracePoint Consulting (Healthcare)

Identified and documented the Accounts Payables business process

Created web based interactive training materials for Accounts Payables and Expense processes

Identified gaps in the PeopleSoft Supply Chain processes for process improvement initiative.

RPC, Inc. (Oil and Gas Services)

Created and managed project site collection in SharePoint for multiple project initiatives

Created and maintained Scope, BRD, Functional Specification documents for SharePoint and ERP projects assigned

Planned and conducted Kick-Off meetings, JAD sessions, and Solution Assessment meetings

Created and designed site collections as part of project solution including User Permissions, and Workflow processes

Automated and integrated Well Control training into the PeopleSoft Learning Management System

Created, launched and supported application training resulting in a 30% reduction in helpdesk calls

Implemented new daily revenue and engineering applications with zero defects.

State of Georgia Department of Human Resources (Public Sector Accounting)

Transitioned the legacy financial application to an ERP platform in 1/3 of the standard implementation time.

Managed multiple budgets totaling over $40 million dollars.

Successfully balanced a $60 million dollar trust fund between two accounting systems

Professional Experience

Compnovation Technology, LLC

Owner/Consultant (Client- BPI Now)

October 2017 – December 2017

Updated and maintained Item Catalog for equipment, supplies, and other durable goods

Updated graphics and web pages for company website

Assisted with RFP process for government contracts and other business proposals

Sr. Business Systems Analyst, Division of Investment Services-Teachers Retirement System

Atlanta, Georgia (December 2014- July 2017)

Supported trading and accounting systems for investment portfolios of $300 billion dollars per year

Served as the liaison for Operations and Analyst stakeholders for all projects and system change process

Created, maintained, and modified reports due to legal, business process and legislative structural changes using a variety of reporting tools.

Maintained data and created reports to reflect accurate cash, holdings, and market value for equity and debt instruments.

Identified data, report processing errors and issues with business processes to improve process and reporting flow.

Monitored interfaces with external pricing data, corporate actions, cash positioning systems and banks, including the transfer of funds into PeopleSoft Financials.

Supported Research Analyst Tracking, Portfolio Management and Accounting, and Geneva Portfolio and Accounting systems

Sr. Financial Systems Analyst, Turner Broadcasting Systems, Inc. Financial Systems Center of Excellence

Atlanta, Georgia (November 2013-December 2014)

Elicited requirements for financial reports and queries for projects and ad hoc requests.

Created, maintained, and modified reports due to legal, business process and corporate structural changes using a variety of reporting tools including nVision, PSQuery, Hyperion, Smartview, and EssBase Add In.

Elicited and documented requirements for Salesforce CRM project

Conducted training on reporting tools and processes on ad hoc basis or as required by project deliverables

Maintained data structures as corporate structure and business processes change.

Identified data errors and issues with business processes to improve process and reporting flow.

Worked with PeopleSoft AP, AR, PO, GL, and AM modules.

Business Analyst, Corporate Business Systems

Gentiva Healthcare, Inc., Atlanta, Georgia (October 2012-November 2013)

Gathered requirements for several integrated, proprietary applications for Time and Attendance application.

Gathered requirements for several integrated, proprietary applications for Personnel Onboarding application.

Created and updated requirements for Data interface from proprietary applications into PeopleSoft Payroll including serving as the primary contact for 3rd party development team.

Created and maintained Business Process diagrams, wireframes, and workflow process documents

Created Project tracking site using the SharePoint 2010 platform

Conducted Unit Testing including creation of Master Test plan

Conducted Unit testing of PeopleSoft HRMS and Payroll Tax updates

Mentored Junior level analysts on SDLC best practices

Created Issue Tracking and Business Intelligence site using the SharePoint 2010 platform

Business Analyst/Training Developer, PeopleSoft Financials

TracePoint Consulting (Contract), Atlanta, Georgia (May 2012-August 2012)

Performed analysis to identify and document Accounts Payable and Expense business processes

Identified and documented customer requirements for system and process improvement

Served as the liaison for the Accounts Payable and Expense stakeholders and international off premise development team

Designed and developed Standard Operating Procedures and recommended best practices

Delivered end user education by conducting formal classroom training sessions.

Created and deployed the training material for corporate wide web based application training.

Created training materials; scheduled and lead classroom instruction and corporate wide training on PeopleSoft Accounts Payable and Expense processes.

Senior Business Analyst, Information Systems

RPC, Inc., Atlanta, Georgia (July 2007 – February 2012)

Performed analysis to identify opportunities for the improvement of business processes resulting creation of dashboards and KPI’s

Elicited and documented customer requirements for system or process change request projects

Created and maintained Business Process diagrams, wireframes, and workflow process documents

Created and maintained BRD, Functional Specifications, and Data Mappings for project initiatives

Created Business Case, Scope, Functional Specification, and Solution Assessment documents for project initiatives

Planned and facilitated Kickoff, Scope development, JAD sessions and Solution Assessment meetings

Designed and developed test plans and specifications for modifications, upgrades or fixes to applications.

Provided end user education through Level 2 Service Desk support, one-on-one meetings, or conducting formal classroom training sessions.

Administered the training center for enterprise wide process and application training.

Created training materials, schedules and lead classroom instruction and corporate wide training on PeopleSoft Financials and HCM, SharePoint, and proprietary applications

Converted and launched the corporate training center site collection in SharePoint

State of Georgia (Multiple Roles from 1995 - 2007)

ERP Business Solution Analyst, Financial Systems

State Accounting Office of State of Georgia

Identified Customer requirements for system or process change requests; including analysis, design/develop, improve and test specifications for modifications, enhancement and upgrades/fixes to PeopleSoft system.

Supported the PeopleSoft Financial production environment to ensure data integrity and reliability to include the identification, investigation and resolution of issues/problems. Maintain tables and trees to align with business process and regulatory needs. Assessed informational needs to design and develop standardized reports and ad-hoc queries to meet regulatory and customer needs.

Created and utilized queries for root cause analysis including documenting findings for change management initiatives and Unit/User Testing.

Provided end user education through Help Desk support, one-on-one meetings, or conducting formal classroom training sessions. Served as Subject Matter Expert for internal conversion projects.

Subject Matter Expert on the Procure to Pay modules and processes to include Requisitions, Strategic Sourcing, Vendor Management, Request for Quotes, Commitment Control, PO, A/P, Receiving, GL, AM, and PC

Education

Norfolk State University - Bachelor of Science Business Management

Professional Certifications

HDI Certified Helpdesk Analyst

Georgia Fiscal Management Council Fund Accounting Certified

SCRUM Fundamentals Certified (PMI)

Professional Affiliations

International Institute of Business Analysts

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