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Customer Service Technical Support

Oshawa, Ontario, Canada
January 28, 2018

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**** **** **. *. #*** 289-***-****

Oshawa, Ontario

L1G 5H1



Mechanical Engineering Technology 3-year program

Durham College, Oshawa, Ontario September 2015-April 2018

• Finished second year with a cumulative 4.49 out of 5 GPA.

• Courses included Physics/Mechanics, Thermodynamics, Hydraulics/Pneumatics, Mould Making, Engineering Drawings, AutoCAD/NX, Manufacturing, Advanced Measurement and GD&T. Bachelor of Arts in Economics and Music

Carleton University, Ottawa, Ontario September 2008-May 2010

• Successfully completed courses in Micro/Macro Economics, Business, Accounting, Psychology, Philosophy, Music History, Music Theory, Music Composition, Computer Music and others. RELEVANT SKILLS

• Highly skilled in AutoCAD, GD&T, Siemens NX, Mould Making, PLC and Mastercam.

• Moderately skilled in Blender, Inventor, Solidworks and Adobe Suite.

• In depth knowledge of Applied Mechanics, Thermodynamics, and Fluid Power.

• Demonstrated ability in plastic manufacturing and mould creation.

• Technical expertise in quality control, servicing of consumer goods and diagnostics.

• Excels in design, problem-solving, and working with electrical or mechanical components/assemblies.

• Proven ability to provide exceptional technical assistance.

• Hard working, high energy, is constantly striving to learn more and provide the best service.

• Strong team player and proven ability to work independently. WORK EXPERIENCE

Operations-Refurbishment Co-op Student (summer position) Ontario Power Generation, Bowmanville, Ontario April 2017-Aug 2017

• Worked in Unit 0 Refurb Trailer under Bill Hyson and Jim Keeling. Reporting supervisors were James Woodcock and Shig Sugiyama.

• Performed a variety of Nuclear Operator duties including rounds, applying work protection, sampling of D20/deut deduet/de-mineralized water, draining of lube/seal oil, and refilling boilers.

• Daily responsibilities were to observe Nuclear Operators during operational duties, facilitate morning 6-shift meeting, organize/present safety meetings, and minor assessing mark-ups.

• Orange Level-2, NGET 2, Work Protection Level-2, Correct Component Verification and Working at Heights training acquired.

• Acquired skills in diagnostics, hydraulics, and working in conditions of extreme heat. Floor Sales Rep/Guitar-PA Specialist

Long and Mcquade, Scarborough, Ontario April 2011-May 2017

• Head of guitar department, moved to head of PA/recording department after 2 years.

• Merchandised PA/recording equipment while maintaining high sales and good customer service.

• Ensured overstock is displayed if needed, organized cycle counts and managed orders.

• Proven ability to provide exceptional technical assistance with PA/recording equipment. Owner/Instructor

GTA Audio Spot, Whitby, Ontario September 2013-Aug 2015

• Taught mixing, mastering and production techniques to people aged 16-40+.

• Made extensive 15 lesson curriculums that covered production techniques in either Logic Pro X, Cubase, Ableton, Pro Tools or Fruity Loops.

• Created group schedules for many different clients as well as managing business finances and advertising throughout entire GTA region.

• PA installations at local churches and homes as well as providing technical support for these customers. Extensive experience with sound dampening and acoustic treatment.

• Coordinated sound/lighting at the Toronto Festival of India on Centre Island for 20,000 people.

• Demonstrated ability in areas of teaching, management and social skills.

• Proven record of ability to run a small platform business.

• Took initiative to scope opportunities to provide and improve customer experience. Guitar Instructor

Self Employed, Whitby, Ontario October 2005-August 2008

• Taught guitar to students aged 8-12.

• Created lesson plans and organized group schedules for up to 15 students per week.

• Managed business finances and advertising throughout Durham region.

• Highly skilled in social skills and patience.

Guitar/Electronics Technician (summer position)

Yorkville Sound, Pickering, Ontario July-August, 2004-2007

• Checked playability, hardware, and electronics of guitars, amplifiers, and vacuum tube based equipment.

• Performed repairs to damaged equipment.

• Learned to solder, read schematics, and to diagnose problems occurring with small electrical circuits.

• Technical expertise in quality control and servicing of consumer goods.

• Extensive experience with electrical components and assemblies.

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