Active Directory Software
Resume:
Michael Biernat
**********@*****.***
Summary
Over ten (10) years of technical experience in deployment, upgrades, support, data migration and backups, software security installs, hardware/software support, asset management, user acceptance
Provide computer health checks: CMOS setup, battery life, hard drive, controllers, memory, computer network connectivity (hardware, wireless), VOIP connectivity, network and voice wall jack connections, wireless routers and system power
Technical Skills
O/S: MacOS, OS2, Linux, Windows 7/XP
Mobile: Android, Iphone, Blackberry, iPhone, iPad Languages: Visual C++
Networking: Routers, Citrix Wyse Thin Client, Active Directory, Lotus Notes, VOIP
Applications: ERP
Other: IRequest, TeamTrack
Education
Associate Degree in Computer Programming, Macomb Community College, Warren, MI in 2002.
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Professional Experience
Addecco, Hewlett Packard Pontiac, MI Mar 2014 – May 2017
Help Desk Support
Responsibilities:
Provide Help Desk support for MetLife Insurance Company
Provide Help Desk support for the County of San Diego
Provide Help Desk support for Eli Lilly.
Responsible for installation/support of desktop/laptops, local/network printers and telephones
Imaged laptops and desktops with latest Windows image to deploy to new hires as well as upgrades. Set up workstations for new hires. Collected equipment for departed employees.
Managed user and computer accounts on the domain with Active Directory.
Active directory, resetting passwords, adding printers and software, Linux and limited Mac in a secure environment.
Recorded, updated, and documented requests using the IT service desk system.
Installed and configured new IT equipment. Hardware and Software
Resolved incidents and upgrade different types of software and hardware
Resolved incidents with printers, copiers, and scanners
Maintained a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner.
Resolved network problems including network printing, file sharing, email and internet.
Upgraded operating systems, software, hardware and phone systems android and iOS.
AM General Livonia, MI Mar 2013 – Jul 2013
PC Technician
Responsibilities:
Desk side and remote technical assistance in troubleshooting desktop, laptop PC’s and peripherals
Responsible for installation/support of desktop/laptops, local/network printers and telephones
Work with Avaya phone systems to supply users with telephone support
Use Team Track ticket software to log and correspond troubleshooting incidents and hardware support needs
Work with Avaya phone systems to supply users with telephone support
Setup and support for peripheral devices to include document scanners, palm pilots and Blackberry PDA’s and projection equipment
Support of the LAN and voice system and video conferencing equipment. Activities include contact with outside vendors responsible for the repair of printers and plotters, maintenance and upgrades to the infrastructure
Support of all corporate standard software on the computers
Recorded, updated, and documented requests using the IT service desk system.
Installed and configured new IT equipment. Hardware and Software
Resolved incidents with printers, copiers, and scanners
Administers on a daily basis the IRequest call ticket system for all assignments for this location.
Stephanini TechTeam Global Southfield, MI Jul 2012 – Aug 2012
Help Desk Technical Support
Responsibilities:
Provided support for Ernst & Young Audit companies globally
Supported Active Directory, Windows XP, Connectivity, Office 2010, GAMx, EPIC accounting, EDOCS, Mobile Devices, Lotus Notes support.
Set up equipment for Companies, including installing cables and hardware.
Set up and configured hardware and software on company equipment.
Built and distributed laptops for new hires as well as processing terminations by wiping and re-imaging old laptops.
TEK Systems Southfield, MI Jan 2012 – Jun 2012
IT Technician
Responsibilities:
PC readiness and deployment of multiple projects for several clients
Completed 3-week imaging and deployment of Touchpoint machines used in Food service for SJS
Completed concurrent project of deployment laptops for Resident Training sessions
Completed 6-week deployment of Symantec Encryption Software for Dell/Ascension Health Systems
Completed 3 Week imaging project at St John/Moross, Macom, and Oakland hospital
Frame Layout station with camera, camera arm and new PC’s and monitors for JoAnn Fabrics in Novi
INACOMP TSG / Client: Chippewa Valley Schools Southfield, MI Aug 2011 – Dec 2011
IT Support Specialist
Responsibilities:
Completed 4-month PC install project
Completed 2 month help desk project
Resolved computer hardware and software, printing, installation, word-processing, email and operating systems issues.
Completed projects including RAM upgrades, installation of e-commerce and patient tracking software
Conducted training classes on basic computer usage, MS Office products, email and networking
US Farathane Auburn Hills / Shelby Twp., MI Aug 2009 – Jun 2011
IT Support Specialist
Responsibilities:
Primary responsibilities include providing technical support for computer and network resources to internal clients in all divisions and plants
Fix and upgrade computers, phone systems, and any printing devices. Lend assistance in any network administrative functions
Rebuilding of older PCs and setting up network software
Windows 7 migration
Active Directory administration
Checking and inspecting parts coming from the process line of plastic injection mold machinery
Records Deposition Service Southfield, MI Feb 2003 – Nov 2007
Scanner Technician
Responsibilities:
Prepped, scanned and indexed client documents for downloading to CDRom.
Install software, modified and repaired hardware and resolved technical issues.
Refer major hardware and software problems and defective products to vendors or technicians for service.
Ensure proper installation of cables, operating systems, and software.
Trained users in the proper use of hardware or software.
Target Corporation Washington, MI Sep 2002 – Feb 2003
IT Technician
Responsibilities:
Price stock items, Stock sales floor, Unload trucks.
Ensured that the picked product conforms to the order sheet provided.
Checked product to ensure that it is in proper working condition and is not damaged.
Isolated damaged items to a predefined marked area and report it to supervisors.
Ensured that the quantity specified is picked by counting it several times before taking it to the packing pallet.
Transported items to packing pallet and pack them in specified containers.
Ensured that containers are marked properly and labeled appropriately.
Measured and weighed packed container and put information on the packing.
Ensured that package information is recorded manually first and then punched into the database system along with its status.
Cadillac Products Incorporated Troy, MI Aug 1984 – Oct 2001
IT Technician
Responsibilities:
Install software, modified and repaired hardware and resolved technical issues.
Refer major hardware and software problems and defective products to vendors or technicians for service.
Ensure proper installation of cables, operating systems, and software.
Trained users in the proper use of hardware or software.
Support of all corporate standard software on the computers
Recorded, updated, and documented requests using the IT service desk system.
Installed and configured new IT equipment. Hardware and Software.
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