Computer Operator Lead

Jerry A. Robinson Jr.

**** ****** ****** ***** ****** Mills, MD 21117

**********@*****.*** 410-***-****

career profile

Well-organized and results orientated individual; with exceptional communication skills. Proven ability to lead, motivate, and maximize individual productivity and create a cohesive team environment while implementing standards, procedures, and processes that improve business functionality. In-depth comprehension of computer hardware and software, including installation, configuration, and management; with broad-based experience and hands-on-skills to implement highly effective helpdesk operations.

Experience

department of labor, licensing and regulation 2000 - Present

1100 N. Eutaw Street, Baltimore, Maryland 21201 Hours Worked: 40

410-***-**** Contact Employer: Yes

computer operator II

Maintain and operate AS/400

Process and print business licenses for the state of Maryland

Maintain and operate Xerox 4635 Laser printers

Obtain and distribute daily, weekly, and monthly reports for departments

Implement schedule and process multiple tasks to Data Center

Select and submit jobs via CICS, TSO/ISPF

Maintain computer input as well as collect, control, and distribute computer output

Process over 2.5 million employers wage records in the State of Maryland

Receive wage data from employers through a variety of formats and media

Maintain/update quarterly inventory reports of all media received from employers

Maintain controls/logs to indicate/quantify problems, work flow, and other unusual conditions

education

computer training.com towson, maryland 2007-2008

Microsoft Certified Systems Engineer Training Program

Microsoft Certified Systems Administrator

Microsoft Certified Professional

community college of baltiomre baltiomre, maryland 1990

Major: Computer Information Processing

psi institute, inc. baltimore, maryland 1986-1987

Cobol Certification

coppin state college baltimore, maryland 1985

Major: Computer Information Systems

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