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Customer Service Assistant

Location:
Katy, TX, 77450
Posted:
January 30, 2018

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Resume:

Caitlyne Merrilees

***** ********** ****, ****, **. 77450

Phone: 281-***-****

E-mail: ac383v@r.postjobfree.com

Objectives

To succeed in an environment of growth and excellence and earn a position, which provides me job Satisfaction, and self-development and help me achieve personal as well as organization goals.

Education

Katy High School. 2008 – 2011

Roma State College. 2011 – 2012 (Graduated) Online College Course.

TESOL English as a Second Language. 2012 - 2013

Experience

Administration Assistant (May 2015 – Present)

Veranda House Senior And Assisted Living (5129 East Fifth Street Katy, TX. 77450)

• Operating office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications

• Answering telephones and giving information to callers, take messages and transfer calls to appropriate individuals

• Setting up and maintaining paper and electronic filing systems for records, correspondence, and other material

• Locating and attaching appropriate files to incoming correspondence requiring replies

• Making copies of correspondence or other printed material

• Reviewing work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions

• Composing, typing, and distributing meeting notes, routine correspondence, and reports

• Responsible for the community enrichment program; this includes coordination and planning of daily activities and events that are of interest to our residents.

• Track resident participation numbers to measure activity success and develop companywide metrics.

• Produce a monthly newsletter/calendar of events and activities.

• Operate activities and events within a set monthly/quarterly/yearly budget working directly with the community managers.

Warehouse Supervisor (Feb 2014 – May 2015)

Stop Drop Tooling (Park Row, Katy, TX. 77084)

• Responsible for leading and supervising warehouse department and staff.

• Reviews workload and assigns tasks to employees.

• Professionally trains and evaluates employee performance; recommends or initiates hiring, promotions, transfers or disciplinary actions.

• Ensure optimal utilization of all warehouse resources, including but not limited to, space, equipment and people.

• Oversees process to ensure inventory and orders are completed accurately.

• Measures work performance; compares results to objectives; takes corrective actions.

• Correctly maintains and generates required reports.

• Correctly interprets and enforces company policies and safety procedures to ensure compliance.

• Equipment used, Laser Engraver, Buffing Wheels and Sleeve Machine.

• Dealing with customers and liaising with UK operations.

Labor / Equipment Operator (2012 – 2014)

Lindsay Earthmoving (Loch Lomond, Wandoan, Queensland, Australia).

• Performed all functions of the position in a safe and conscientious manner with constant regard for the safety of fellow employees and the general public.

• Operated earthmoving construction equipment and commercial vehicles.

• Performed safety/operational inspections and routine preventative maintenance to equipment.

• Performed duties of a laborer on a daily basis. Assisted with erecting barricades and placing safety lights around worksites to protect workers from street traffic, and flag traffic as required.

• Operated company vehicles and pull trailers in a safe manner.

• Performed maintenance work on company property and grounds as instructed.

• Read and understand schematics, blueprints or sketches of work to be done, and perform other duties as assigned by supervisor.

Video Store Assistant (2011 – 2012)

Video Ezy (McDowall Street, Roma, Queensland, Australia).

• Targeted sales achievement Merchandising / promotional activities.

• Customer service and retention, Audits, Employee training, Inventory management.

• Cash handling, reconciliations and deposits.

• Customer satisfaction measured by surveys.

• Store safety and security.



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