Customer Service Assistant
Resume:
Caitlyne Merrilees
***** ********** ****, ****, **. 77450
Phone: 281-***-****
E-mail: ***********@*******.***
Objectives
To succeed in an environment of growth and excellence and earn a position, which provides me job Satisfaction, and self-development and help me achieve personal as well as organization goals.
Education
Katy High School. 2008 – 2011
Roma State College. 2011 – 2012 (Graduated) Online College Course.
TESOL English as a Second Language. 2012 - 2013
Experience
Administration Assistant (May 2015 – Present)
Veranda House Senior And Assisted Living (5129 East Fifth Street Katy, TX. 77450)
• Operating office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications
• Answering telephones and giving information to callers, take messages and transfer calls to appropriate individuals
• Setting up and maintaining paper and electronic filing systems for records, correspondence, and other material
• Locating and attaching appropriate files to incoming correspondence requiring replies
• Making copies of correspondence or other printed material
• Reviewing work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
• Composing, typing, and distributing meeting notes, routine correspondence, and reports
• Responsible for the community enrichment program; this includes coordination and planning of daily activities and events that are of interest to our residents.
• Track resident participation numbers to measure activity success and develop companywide metrics.
• Produce a monthly newsletter/calendar of events and activities.
• Operate activities and events within a set monthly/quarterly/yearly budget working directly with the community managers.
Warehouse Supervisor (Feb 2014 – May 2015)
Stop Drop Tooling (Park Row, Katy, TX. 77084)
• Responsible for leading and supervising warehouse department and staff.
• Reviews workload and assigns tasks to employees.
• Professionally trains and evaluates employee performance; recommends or initiates hiring, promotions, transfers or disciplinary actions.
• Ensure optimal utilization of all warehouse resources, including but not limited to, space, equipment and people.
• Oversees process to ensure inventory and orders are completed accurately.
• Measures work performance; compares results to objectives; takes corrective actions.
• Correctly maintains and generates required reports.
• Correctly interprets and enforces company policies and safety procedures to ensure compliance.
• Equipment used, Laser Engraver, Buffing Wheels and Sleeve Machine.
• Dealing with customers and liaising with UK operations.
Labor / Equipment Operator (2012 – 2014)
Lindsay Earthmoving (Loch Lomond, Wandoan, Queensland, Australia).
• Performed all functions of the position in a safe and conscientious manner with constant regard for the safety of fellow employees and the general public.
• Operated earthmoving construction equipment and commercial vehicles.
• Performed safety/operational inspections and routine preventative maintenance to equipment.
• Performed duties of a laborer on a daily basis. Assisted with erecting barricades and placing safety lights around worksites to protect workers from street traffic, and flag traffic as required.
• Operated company vehicles and pull trailers in a safe manner.
• Performed maintenance work on company property and grounds as instructed.
• Read and understand schematics, blueprints or sketches of work to be done, and perform other duties as assigned by supervisor.
Video Store Assistant (2011 – 2012)
Video Ezy (McDowall Street, Roma, Queensland, Australia).
• Targeted sales achievement Merchandising / promotional activities.
• Customer service and retention, Audits, Employee training, Inventory management.
• Cash handling, reconciliations and deposits.
• Customer satisfaction measured by surveys.
• Store safety and security.
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