Manager Quality

Sohini Pan

Address: **/*, ********** ******,*********, Kolkata-700035

Mobile: +918********* Email: ******.***@*****.***

PROFILE

Quality management professional with more than 6 years of experience in quality management & hospital accreditation(NABH, NABL,JCI and other standards) resulting in continuous process improvement & providing customer delight.

CAREER SUMMARY

December 2015- to till date Rukmani Birla Hospital (CK Birla Hospitals group), Jaipur Functional head Quality(Medical Administration)

March 2015-November 2015 Healthpoint (Healthcare and Research Centre), Kolkata Quality Assurance and Operations Manager

December 2012-February 2015 Glocal Healthcare Systems Private Limited, Kolkata June 2014-February 2015 Quality Manager and lean management Implementer (KAIZEN model) December 2013-May 2014 Acting business head of Sonamukhi unit December 2012- November 2013 Manager Hospital Quality and Process March 2011-December 2012 Jaipur Hospital, Lalkothi (in collaboration with ACE Consultancy, Jaipur) June 2010-February 2011 Sanjeevan Hospital, Jabalpur(in collaboration with ACE Consultancy, Jaipur) NABH Coordinator

February 2008-June2008 Healthprime International

ICD trainee

April 2007-October 2007 Patriot Pharma, Mumbai

Administration Executive

EDUCATION & QUALIFICATIONS

2010 Masters of Business Administration (Healthcare with a specialization in Operations)

2007 MSc in Bio-science (with a specialization in Biotechnology) 2004 BSc in Bio-science

EXTRA CURRICULAR ACTIVITIES

2015 till present Bless Daycare, Kolkata

Management Consultant

Director Member

2003-2005 School for Blinds, Kolkata

Event coordinator

PROFESSIONAL DEVELOPMENT

2016 NABH-Internal Counsellor Programme

2015 BLS, AHA (American Heart Association) guidelines NABL – Quality Manager training programme

PERSONAL

Status: Unmarried

Nationality: Indian

Interests: Classical Dancing-Certified in Kathak and Rabindranritya dancing, Painting (Landscape), Photography, Reading- History, Literature, Mythology and Fiction KEY EXPERIENCES

Quality Standard Implementation

Played a leading role in implementation of NHS, NABH, NABL and WBHS Standards inhospital, contributing to various awards and accreditation

Member of Quality and Accreditation committees of hospitals Preparing tools and capture matrices to measure Continuous Quality Improvement in hospitals Corporate-wide initiatives

Created a new work instructions-evaluation (KAIZEN Model) based appraisal model for Glocal Healthcare Systems Private Limited

Commercial leadership

Key member of the team that delivered self-sustainable revenue in a unit that was on the verge of shut down

Established Bless Daycare that works as a consultation and transfusion centre for haemophilia and Thalassemia affected children

CAREER DETAIL

December 2015- to till date Rukmani Birla Hospital (CK Birla Hospitals group), Jaipur Heading Quality as a part of Medical Administration Single handed managed NABH Accreditation for the hospital

(hospital accredited within 11 months of application and 16 months of commissioning)

Prepared the Radiology department for NABH-MIS

Responsible for writing and successfully implementing protocols, required for commissioning of the hospital

Prepared policies based on NHS guidelines (UK)

Key roles in committees that govern the functioning of the hospital Preparing tools and matrices to measure Continuous Quality Improvement March 2015-November 2015 Healthpoint (Healthcare and Research Centre), Kolkata Quality Assurance and Operations Manager

Single-handedly managed hospital operations preparing it for NABH assessment that resulted in achieving: the successful completion of NABH pre-assessment December 2012-February 2015 Glocal Healthcare Systems Private Limited, Kolkata June 2014-February 2015 Quality Manager and lean management Implementer (KAIZEN model) December 2013-May 2014 Acting business head of Sonamukhi unit December 2012- November 2013 Manager Hospital Quality and Process Created a work instructions-evaluation based (KAIZEN Model) appraisal system Headed a unit and made a loss making one sustainable Single-handedly managed process improvement in 5 hospitals resulting in awards as follows: CNBC & ICICI Lombard Award for outstanding service to the community (RSBY); Grade-I for 1 hospital and Grade-II certification (WBHS) for other 2 hospitals March 2011-December 2012 Jaipur Hospital, Lalkothi (in collaboration with ACE Consultancy, Jaipur) Apex Hospital, Jaipur (in collaboration with ACE Consultancy, Jaipur) June 2010-February 2011 Sanjeevan Hospital, Jabalpur(in collaboration with ACE Consultancy, Jaipur)

NABH Coordinator

February 2008-June2008 Healthprime International

ICD trainee

Coding of inpatient, outpatient, observation, emergency room (trauma registry), and diagnostic ancillary services (ICD and CPT coding) April 2007-October 2007 Patriot Pharma, Mumbai

Administration Executive

Managing day-to-day tasks including office management, inventory management, asset management, documentation and document management of the formulation laboratory

Contact this candidate