Technical Support Engineer Information Technology

Matthew J. Stromberg

**** ****** **** ******, **** Beach, Fl. 32967 • 772-***-**** • ************@*****.***

Objective

Seeking a position in the Information Technology/Technical Support industry, where my expertise and skills will be most needed.

Core strengths

organized, positive, and self-motivated

Ability to work and communicate effectively amongst my peers

ability to adapt quickly to challenges and changing environments

Vast/thorough knowledge of VSAT recovery

Detail and Goal oriented

Unique problem solving abilities

Experience

Inmarsat Inc. 1571 Robert J. Conlan Blvd. 32905 9/23/2013 to 1/16/2018

Technical Support Engineer

Effectively resolved satellite communication issues (email/phone/internet/wifi) in the commercial maritime industry

VSAT technician

Excellent Softskills: Ability to listen and fulfill customer's needs

Ability to work proficiently in a fast paced, high call volume environment

Papa Johns, 1355 U.S.1 Vero Beach, Fl. 32960 2004 to 2014

Delivery Driver

Excellent customer relations

Loyal and team oriented

Swift service

Education

A.S. Information Technology, Keiser University, PSL, Fl. November 2012

Dean’s List/ 3.9GPA

Computer

Skills

Windows XP, Vista, 7, 10.

Linux

MS office Word, PowerPoint

NTFS/Share permissions

MySQL

Mapping network drives

Telnet, FTP, TFTP

VNC / Teamviewer

Expert Knowledge in:

CRM Ticketing systems:

• Microsoft Dynamics

• Sap CRM

• OTRS CRM

• Connect Care

VSAT (Ka/Ku band) Recovery

Vast knowledge of Fleet Broadband terminals:

Globe i250 (iFusion)

Sailor Thrane&Thrane FBB250/500

Intellian FBB250

JRC FBB 250/251/500/501

Thrane&Thrane SAS

Inmarsat C devices - Telex

Seatel/ Intellian ACU GUI

iDirect X5/X7 Modems

Cisco call manager

Cisco VOIP

NMS -iBuilder /iMonitor

Computer Languages

HTML

PHP

References

Available upon request

Contact this candidate