Help Desk

Claudio Hernandez Calderon

PERSONAL DETAILS

Birth January 23, 1991

Address Patterson, New Jersey

Phone (781) - 632 - 9387

Mail **********@*****.***

LinkedIn https://www.linkedin.com/in/claudio-hernandez EDUCATION

BS. Computer Sciences 2008 - 2014

Instituto Tecnologico de Santo Domingo (INTEC)

CCENT 2014 - 2015

Instituto Tecnologico de Santo Domingo (INTEC)

Cisco Certi ed Network Engineer.

WORK EXPERIENCE

Quality Resource Control & IT Technician 2017-Current DIMEX (New Jersey, USA)

Evaluate the physical and technical conditions of the technology devices, and from these evaluations, apply the adequate measures to ensure the quality and operation of the equip- ment.

System Administrator 2017

Motor Credito Banking Center (Dominican Republic)

Manage the active directory of a network, implementing the controls established by the Bank’s policies. Maintain operating systems by administering patches and improvements. Update all software, databases, and applications that utilized the bank’s platform. Manage the relationship and often acted as an intermediary between the bank and the technology service providers.

IT Service Manager 2014 - 2017

Safe Harbor Division of the Government (Dominican Republic) Maintain, analyze, troubleshoot, and repair computer systems/hardware. Determine and recommend which products or technology services best t the customer’s needs. Work with general technology supervision team.

SKILLS

Languages Spanish (mother tongue)

English (

uent)

Software Windows Server 2008 R2/2012, CISCO Packet Tracer, WireShark, Veeam One Monitor, Vmware Vsphere, VmWare/Oracle Virtualbox, PRTG Monitor, Data Entry, Active Directory, Microsoft O ce & Outlook, Tableau Server, Navicat, Wsus, SCCM 2012, Exchange 2010, SQL Server 2008/2012, Linux.

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