Customer Service Computer Science

David Sarver

**** ***** *****, *******, ** ***** 630-***-**** **********@*********.***

www.linkedin.com/in/david-sarver-813372156/

Objective

Recent graduate with a Bachelor of Science in Computer Science Enterprise Software along with several years of experience in customer service roles. Experienced in identifying technical solutions for hardware and software issues, creating comprehensive technical systems, and implementing streamlined operating processes. Equipped with a strong ability to lead technical projects along with building strong rapport with others. Education

BACHELOR OF SCIENCE DECEMBER 2017 NORTHERN ILLINOIS UNIVERSITY

Major: Computer Science with emphasis in Enterprise Software

Related coursework: C++ Programming • Unix and Network Programming • Computer Architecture & System Organization • Principles of Operating Systems • Relational Databases • Programming in Java • .Net Programming, Programming in Assembler • Enterprise Application Environment

Proportion of Education Expenses Earned: 100%

Core Competencies

•Software Development/Design • Oral/Written Communication • Database Management Software/Hardware Support • Customer Service • System Implementations Team Leadership • Critical Thinking • C/C++, C#, Java, SQL, Assembler, COBOL Experience

SERVICE CLERK JEWEL OSCO FEB 2009 - PRESENT

Manage and direct day to day business in the front end of a fast-paced retail store with a focus on increasing productivity, efficiency levels, and customer service.

Support and adapt to quickly changing scheduling needs which requires a significant amount of flexibility

Lead and assist internal teams in meeting store sales goals, monitoring store sales, and focus on increasing productivity

Maintain an expert level knowledge of products and special promotions which has resulted in maintaining high customer satisfaction

Assist customers in any issues they may have encountered throughout their shopping experience as well as assure that it will not happen again

Train and develop baggers, cashiers, and other service clerks Hobbies

Captain and Manage a recreation league hockey team

Tennis

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