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Customer Service Technical Support

Dallas, Texas, United States
January 27, 2018

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Mailing Address: [**** Brittany Park Ln. Houston TX 77066] Email Address: [] Tel: 337-***-**** HIGHLIGHTS

I am a volunteer Rotaractor for the past 3

years, with the University of Technology,

Jamaica Rotaract Club, sponsoring Club St

Andrew Rotary Club.

I volunteer many hours to community

development and charity events to

improve the livelihood of the physical

challenged and children in charity homes.


I have an understanding of the SPSS

Research Analysis Software

Excellent communication skills

Reliable access to a computer with high -

speed Internet connectivity

Good working knowledge of the Internet and

use of word processing software

Strong research and analytical skills

Programming skills in JAVA, C++ C

Programming, Pascal, Web Programming

I have knowledge of Microsoft Office and



Dr. Cynthia Oneyfulu

Vice Dean

Faculty of Education, University of

Technology, Jamaica

School of Technical and Vocational


237 Old Hope Road

Kingston 6

Work: : 876-***-****-9, Ext# 3566

Mobile: 876-***-**** / 876-***-****


Conrad Cresser

Information Technology Consultant

HCL America

6723 Silver Shade Drive

Houston TX 77064,USA

Tel : 281-***-****



Aug ‘15- Oct ‘19 Bachelor of Science in Computing majoring in Computer Science . University of Technology. Jamaica. Currently have (84 Credits on Transcript)

Oct ’15 SAT Examination - Score 1560

Jun ‘15 Jamaica College – School Leavers Certification July ‘15 CAPE - Communication Skills Examination – Grade III CSEC Subjects

General Mathematics Grade I Distinction (October 2014) English Language CSEC Grade I (October 2013)

Principles of Accounts Grade I (June 2015)

Information Technology CSEC, Grade II (October, 2013) Electrical & Electronic Technology Grade II (June 2015) Physics Grade II (June 2015)

Biology (General) Grade III (June 2015)

Chemistry (General) Grade III (June 2015)

Geography (General) Grade III (June 2015)

Sept ‘17 – Dec ‘17: Customer Service Representative, University of Technology, Customer Service Advocate Office. 237 Old Hope Road Kingston 7, Telephone: 876-***-****-9 Ext 2846/2844

Open and maintain customer services account by recording account information

Resolve product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers’

Resolve customers’ complaints via phone, email, mail or social media

Use telephones to reach out to customers’ and verify account information

Greet customers’ warmly and ascertain problem or reason for calling July ‘17 –Aug ‘17 Information Technology Specialist, Jamaica Civil Aviation Authority, 4 Winchester Road, Kingston 10, Jamaica Telephone: 876-***-****

Provide technical support to the employees and train non-technical workers on the business' information systems.

Design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented. Additionally, I determine the practicality of changes and modification of systems. June ‘17 (Internship), Operations Support Manager Assistant, Jamaica National Bank, 26- 28 Wellington Street, Spanish Town, St Catherine, Jamaica Telephone : 876-***-****

Provide technical support to the employees and train non-technical workers on the business's information systems.

Reset passwords for employees user accounts

Inventory Stock taking

Troubleshoot technical issues as they arise.


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