Customer Service Technical Support
Resume:
KRISTOPHE ST JOHN RICHARDS
Mailing Address: [**** Brittany Park Ln. Houston TX 77066] Email Address: [*********@*****.***] Tel: 337-***-**** HIGHLIGHTS
I am a volunteer Rotaractor for the past 3
years, with the University of Technology,
Jamaica Rotaract Club, sponsoring Club St
Andrew Rotary Club.
I volunteer many hours to community
development and charity events to
improve the livelihood of the physical
challenged and children in charity homes.
Keynotes:
I have an understanding of the SPSS
Research Analysis Software
Excellent communication skills
Reliable access to a computer with high -
speed Internet connectivity
Good working knowledge of the Internet and
use of word processing software
Strong research and analytical skills
Programming skills in JAVA, C++ C
Programming, Pascal, Web Programming
I have knowledge of Microsoft Office and
Windows
BUSINESS REFERENCES:
Dr. Cynthia Oneyfulu
Vice Dean
Faculty of Education, University of
Technology, Jamaica
School of Technical and Vocational
Education
237 Old Hope Road
Kingston 6
Work: : 876-***-****-9, Ext# 3566
Mobile: 876-***-**** / 876-***-****
Email: *********@*****.***.**
Conrad Cresser
Information Technology Consultant
HCL America
6723 Silver Shade Drive
Houston TX 77064,USA
Tel : 281-***-****
Email: *********@*****.***
PROFESSIONAL EXPERIENCE
Aug ‘15- Oct ‘19 Bachelor of Science in Computing majoring in Computer Science . University of Technology. Jamaica. Currently have (84 Credits on Transcript)
Oct ’15 SAT Examination - Score 1560
Jun ‘15 Jamaica College – School Leavers Certification July ‘15 CAPE - Communication Skills Examination – Grade III CSEC Subjects
General Mathematics Grade I Distinction (October 2014) English Language CSEC Grade I (October 2013)
Principles of Accounts Grade I (June 2015)
Information Technology CSEC, Grade II (October, 2013) Electrical & Electronic Technology Grade II (June 2015) Physics Grade II (June 2015)
Biology (General) Grade III (June 2015)
Chemistry (General) Grade III (June 2015)
Geography (General) Grade III (June 2015)
Sept ‘17 – Dec ‘17: Customer Service Representative, University of Technology, Customer Service Advocate Office. 237 Old Hope Road Kingston 7, Telephone: 876-***-****-9 Ext 2846/2844
Open and maintain customer services account by recording account information
Resolve product or service problems by clarifying the customers’ complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers’
Resolve customers’ complaints via phone, email, mail or social media
Use telephones to reach out to customers’ and verify account information
Greet customers’ warmly and ascertain problem or reason for calling July ‘17 –Aug ‘17 Information Technology Specialist, Jamaica Civil Aviation Authority, 4 Winchester Road, Kingston 10, Jamaica Telephone: 876-***-****
Provide technical support to the employees and train non-technical workers on the business' information systems.
Design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented. Additionally, I determine the practicality of changes and modification of systems. June ‘17 (Internship), Operations Support Manager Assistant, Jamaica National Bank, 26- 28 Wellington Street, Spanish Town, St Catherine, Jamaica Telephone : 876-***-****
Provide technical support to the employees and train non-technical workers on the business's information systems.
Reset passwords for employees user accounts
Inventory Stock taking
Troubleshoot technical issues as they arise.
EDUCATION & CERTIFICATIONS
Contact this candidate