Project Manager, Management, Telecommuications, VoIP, Broadsoft

Thomas A. Hopkins

*** ***** ******, **********, ** 19012

Phone: 215-***-**** – ****.*****@*****.***

Telecom Services Management – Broadsoft System Management.

Senior level manager providing leadership in the evolution of collaborative systems. Hands on project management and expense administration for telecom and data network systems. Subject matter expert on global telecommunication carrier services and integration with local voice systems. Forward thinking technology strategist and roadmap development. Budget preparation, management and compliance for enterprise systems and network services. Team leader and staff development capabilities. Technical knowledgebase and training programs administration. Proactive outlook on systems maintenance and change management.

Specific Areas of Expertise:

System Evaluation – analysis of business workflow systems, strategy, architecture design and integration

Project Management – PMP methodologies for end to end provisioning and intermediate systems updating

Vendor Services Management – RFP evaluation, bid process, negotiations and vendor selection

Systems Architecture – familiarity with network protocols such as TCP/IP, SIP, DHCP, DNS, FTP and secure VPN

Communications - strategize clearly and concisely with business partners, senior executives, and strategic partners

Organizational Skills – strong leadership and team building skills working on multiple initiative at various levels

Documentation – SOP documentation development, training materials and regulatory audit process requirements

Data Center Services – requirements planning and architecture design, budget and vendor selection and validation

Vendor Management – vendor selection, contract negotiations and administration of technical services and regular

Vendor Management – vendor selection, contract negotiations and administration of technical services

Professional Experience

Premier Research, Philadelphia, PA HQ (Clinical Research Organization)

Communication Platforms Senior Manager September, 2011 to December, 2017

Recent Achievements:

Managed transition from legacy PBX systems and analog voice infrastructure to a single VoIP platform

Implementation of VoIP and unified communications via MS Lync/Skype for voice and desktop collaboration services

Created new system processes and training tools for internal support staff and end user community

Guided the adoption of industry standard Data Centers and Wide Area Network carrier services for global applications.

Consolidated third party carriers and technology services to correctly fit the needs of the business units.

Direct the implementation and support activities related to the enterprise voice and desktop collaboration services. Evaluate internal communication systems and vendor services with the goal of recommending improvement or changes adopting best of breed technologies using expertise and experience with industry standards. Annual goals include the development of short and long term cost projections to support financial outlays and cost management goals. Specific roles include:

•VoIP Systems – Management of MS Lync/SfB and voice integration, cell phone services, eFax and desktop collaboration

•Vendor Services – Telephone Carrier services ILEC, CLEC knowledge of the technology marketplace and vendor service offerings

•Support Center – Technical implementation and support of enterprise voice system and customer support call center

•Budget and ROI Analysis – analysis of vendor services and long term financial strategy/budget development.

PAETEC Communications, Rochester, NY HQ (Competitive Telecommunication Services)

Senior Account Executive January, 2009 to April 2011

Responsible for presenting technical solutions to clients and prospective customers. Identify third party partners and vertical market solutions to compliment core offerings. Maintain strategic relationships with technology consultants and system integrators.

Black Box/Sprint Network Services, Blue Bell, PA (Voice and Data Network Services Company)

Senior Account Consultant Blue Bell, PA June 2007 to Jan 2009

Present business infrastructure and telecommunication solutions to new and existing clients. Identify third party partners and vertical market solutions to compliment core offerings. Maintain strategic relationships with technology consultants and system integrators.

ATX Communications, King of Prussia, PA (Regional Telecom Carrier Services)

Senior Technical Consultant July, 2005 to June 2007

Development of consulting relationships present new products and services created for existing accounts on a quarterly basis. Identify resale partners and vertical market opportunities and maintain strategic selling relationships with technology consultants and system integrators.

Altera Technology Solutions, Inc., Delran, NJ (Voice over IP Telephony Solutions)

Business Manager August, 2004 to June 2005

Startup business developing Voice over IP (VoIP) business services. Responsible for the development and execution of daily business operations to support the rollout of hosted services. Provide support for multiple location voice over IP telephone systems. Identify system needs and provide management reporting

Specialized Computing Systems, Valley Forge, PA (Warehouse and Distribution Software Systems)

Product Manager March, 2002 to August, 2004

WMS specific software program development and related support programs. Identify market opportunities to expand base program development and maintain strategic advantages over competitors. Introduce new product features to end users and solicit customer feedback. Provide program development guidance to development team.

Business Consulting Services (Business Logistics Consulting)

Software and IT Consulting January 1990 to January 2002

Provided expertise to business customers to support automation of the production lines and business operations. Also further completed degree work at LaSalle University and part time Catholic League high school football coach (Cardinal Dougherty)

Education and other Experience:

Bachelor of Arts – Business Economics

La Salle University

Philadelphia, Pennsylvania

Related Technical Applications Experience:

Project Management Professional (PMI Member)

Broadsoft Hosted Voice Enterprise Administration Certification

Microsoft Lync/Skype for Business System Administration

Telephone Carrier Systems implementation and training program management

Vendor services: service evaluation and costing, right-sizing and ROI strategy, contract negotiations

Customer Relationship Management (CRM) and (SaaS) software programs and methodologies

Database and application hosting solutions and corporate network strategies

E-commerce and EDI services, ERP applications and RFID technologies

Other Experience and Associations:

La Salle University’s non-profit development and business consultant liaison program

Founding member and commissioner of USGA member club Cheltenham Golf Association

Board member and treasurer of the Glenside Youth Athletic Club (GYAC) Abington, PA

Prior HS football, youth baseball and basketball coach and program coordinator

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