Customer Service Sales

ROWENA MARIE D’AGOSTINO

**** **** ******* ******, ******* Il 60641 / (C) 312-***-**** / ***************@*******.***

Professional Profile

Career Objective

As a highly motivated and result-oriented professional, I am looking for a position as a team player with a people-oriented organization where I will be able to maximize my experience in customer service/account management in a challenging environment for achieving all the corporate goals.

Skills Summary

•Knowledge in Microsoft office programs such as Word, Excel, Outlook, PowerPoint

•Knowledge in AS400, JD Edwards, Navision, Oracle, SAP, CRM

Professional Experience

Ammeraal Beltech Incorporated - Skokie, Illinois

Customer Service Representative – 01/2013 – Present

•Handles inbound/outbound calls from order status inquiries, price quotes and phone orders.

•Processes orders and quotes via fax, emails and phone.

•Processes returns and initiate credits.

•Assists sales reps on sending out sample belts/swatches to existing and potential customers

•Manages assigned accounts, OEM and distributors in West Coast territories.

•Schedules and prepares paperwork for installs

Fibre-Craft Materials Incorporated - Niles, Illinois

Sales Administrative Assistant – 10/2010 – 12/2013

•Ran weekly/monthly POS (Point Of Sales) on key accounts such as Jo-Ann’s Stores, Michael’s Stores, A.C. Moore, Toys R Us, Office Max, Walmart.

•Created spreadsheets of products’ UPCs, costs, dimensions, packaging types, age grades, material breakdowns, tariff codes, duties and all other significant information related to quoting, set up quotes sheets and product offers entered in to Speed Quote and customer’s portal.

•Sent product samples and product images in high resolution using FileMaker to customers.

•Assisted sales and marketing managers set up merchandise Plano-gram for major customers.

•Visited stores and took photos of our products as well as competitors’ products displayed on the shelves for purpose of determining competitive pricing and trends.

•Assisted Customer Service and Sales Managers when needed.

•Proof read purchase orders for 100% accuracy.

Peerless Industries Incorporated – Melrose Park, Illinois

Customer Care Representative – 07/2007 – 10/2010

•Handled incoming calls (average 50 calls a day).

•Assisted customers on product selection, technical support, tracking and expediting of orders, price quotes and processed orders via phone, fax, email.

•Handled Live Chat and technical support.

•Handled west coast territories, worked closely and assisted sales representative with orders and quotes.

A.L.P. Lighting Components – Niles, Illinois

Customer Account Representative/Inside Sales – 2003 - 2007

•Order-entry using AS400.

•Provided administrative sales support by responding to inquiries from customers and outside sales representatives.

•Sent price quotes and maintained customer files.

•Handled east coast distributors and Canada OEM.

Hart Schaffner and Marx – Chicago, Illinois

Production and Purchasing Assistant – 1997 - 2003

•Coordinated trim components such as buttons, linings, threads to swatches and prepared spreadsheet to be distributed to manufacturing departments.

•Assisted the buyers by maintaining and keeping records of all invoices and purchase orders.

•Sent out samples of buttons and linings to customers such as Nordstroms and Marshallfields.

Education

Polytechnic University of the Philippines – Manila, Philippines

Bachelor of Business Management Major in Marketing, 1990

References

•Cheli Diaz – Sales Manager – Fibre-Craft Materials Incorporated – 847-***-****

•Gisela Chavira – Purchasing Assistant – Peerless Industries Incorporated – 708-***-****

•Crystal Gensemer – Customer Service Manager PA – Ammeraal Beltech – 610-***-****

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