Project Manager Customer Service

Oksana Rybka

**** ********* ******, *******, ** *8201 ************@*****.*** 425-***-****

https://www.linkedin.com/in/oksanar

Accomplished project/program manager with proven strengths helping companies manage relationships with top customers, meet deadline-intensive production schedules, and maximize the profitability of their production operations

Program Manager

• Manage Strategic Accounts: Starbucks and Teavana, and gained Synsor an additional revenue of $1M dollars in 2016 and $1.5M in 2017 by obtaining business from two new regions

• Directly worked with Starbucks design and operation teams on producing the first Sirenworks store in North America

• Set and execute project goals that align with customer’s expectation and production capabilities through project launch meetings, as well as individual project monitoring

• Technical expertise in retail production design and development allow enhanced critical thinking to ensure process fluidity in manufacturing environment

• Create and maintain relationships with clients gaining new sales in Canada and Midwest regions

• Collaborate with sales, engineering, purchasing and production teams through Synsor Project Management App to achieve quarterly profit sharing and yearly goals

• Manage and supervise a team of 5 to coordinate changes to ERP, MRP, and ensure on time delivery and store installation

• Handle sensitive scenarios with the team to ensure a safe and happy working environment

• Responsible for mentoring and staff development of team members to create highly functional and interactive team

• Accountable for financial aspects of projects including resource management and profitability Project Manager

• Monitor and track status of orders for Canada, PacNW, NorCal and SoCal regions

• Order entry, sales order revisions and ERP system management

• Manage and organize shipping with customer’s shipping department and freight carriers, including rates, requesting quotes, arranging trucks, etc

• Coordinate RMA’s by completing credit documents, filing claims, arranging for shipping replacement parts, and completing all other related documentation

• Responsible for planning, management and control of production orders Employment History

Program Manager Project Manager Synsor Corporation Feb 2016-Present Manufacturing Planner Customer Service JIT Manufacturing Apr 2011-Jan 2016 Analyst/Administrative HR Assistant Kaas Tailored Jan 2006-Mar 2011 Assistant Manager Metco Management Feb 2004-Nov 2005 Education

Bachelors of Arts Degree Washington State University 2013 GPA 3.9 Associates of Arts Degree Edmonds Community College 2010 GPA 3.8 Accounting Certificate Edmonds Community College 2008 GPA 3.8

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