Customer Service Sales

Bharat Chadha *

Bharat Chadha

******.********@*****.***

Phone # 778-***-****

**** ********* **, *********, ** V5V 4X5

SUMMARY

Seeking a position that will benefit from my Global experience, approachable inter-personal skills and consumer centric approach where my experience can enhance the desired results, and to contribute to my employing company’s objectives by leveraging my expertise in serving culturally diverse clients on a global platform and thereby deriving enhanced professional development.

WORK EXPERIENCE

Lifestyle Manager

Zenica Cars India Pvt. Ltd. - Gurugram, Haryana

July 2017 to December 2017

Responsibilities:

1.Support the segment head in achieving the strategic objectives and business plan.

2.Build strong and regular connect with clients.

3.Maintain confidentiality of client data.

4.Identify additional revenue opportunities, promote and contribute in additional sales and repeat business.

5.Adhere to goodwill budget assigned for the month. 6.Support team members and work as a cohesive unit in meeting organizational objectives.

Flight Attendant (First Class & Business Class Cabin) Qatar Airways - Doha

September 2014 to May 2017

Fleet – Airbus A380 & A319/320/321; Boeing 777 (LR,ER,HD) & 787 Dreamliner Continents Traveled – Asia, Africa, Europe, Australia, North & South America. Responsibilities:

1.Adapting to the cultural diversified environment among peers and elite customers of varied nationalities and simultaneously ensuring everyone’s satisfaction.

2.Selling various Duty Free items to customers, thus enhancing their inflight shopping experience.

3.Greeting, assisting and catering to customer’s needs and requests with finesse in the most fruitfully elegant manner.

4.Maintaining a relaxed and noise free cabin ambiance directly complimenting to the customer’s needs and expectations. 5.Participating in pre-flight briefings before every flight where standards are set for enhanced customer satisfaction and delivering the On-time performance. Bharat Chadha 2

Bharat Chadha 2

Flight Attendant

Spicejet Ltd. - New Delhi, Delhi

January 2012 to August 2014

Fleet – Boeing 737-800 & 737-900ER

Responsibilities:

1.Assisting passengers in emergency drills, carrying out emergency procedures, assisting and directing passengers in emergencies 2.Conducting safety checks and managing safety and emergency procedures and making public announcements.

3.Coordinating the sale of goods to passengers and completion of any customs and immigration documentation which may be required. 4.Regularly updating on available product inventory with a view to ensure that overall sales targets are achieved.

5.Operating galleys, preparing and heating food for passengers, and serving refreshments and meals.

Customer Care Officer

Convergys India Services Ltd. - Gurugram, Haryana

June 2010 to February 2011

Process: Citibank – (Inbound Selling, USA)

Responsibilities:

1.Upselling the products to customers that are linked with their account. 2.Ensuring and respecting the laid down call quality parameters by the company.

3.Satisfying the customers with enhanced product knowledge and making their desired product available to them every time they need it. 4.Always ensuring to abide by the United States Call and Assist laws. 5.Maximizing sales on every account and trying to achieve or exceed daily sales targets.

EDUCATION

Master of Business Administration in General

New York Institute of Technology (USA) - Vancouver, BC January 2018 and counting

WSET Level 1 Award in Wines (QCF)

Qatar Airways - Doha

June 2016 to June 2016

Spanish Language Certification in Level 1 (Beginner) Associated Centre of Embassy of Peru, South America - New Delhi, Delhi June 2011 to August 2011 Bharat Chadha 3

Bharat Chadha 3

Bachelor of Business Administration in Guru Gobind Singh Indraprastha University Delhi College of Advanced Studies - New Delhi, Delhi August 2007 to May 2010

CBSE in All India Senior School Examination

Sachdeva Public School - New Delhi, Delhi

May 2006 to April 2007

CBSE in All India Secondary School Examination

Sachdeva Public School - New Delhi, Delhi

May 2004 to April 2005

SKILLS

Customer Service (7+ years), Sales (7+ years), Relationship Management (7+ years), Driving (10+ years), Social Networking (10+ years), Cooking (3+ years), Microsoft Office

(10+ years)

CERTIFICATIONS/LICENSES

Wine Expert Level 1

June 2016

Certified Level 1 Wine expert (Sommelier)

Spanish Language

October 2011

Learnt Spanish (Basic) from Alhambra Institute an affiliated center of the Embassy of Peru ADDITIONAL INFORMATION

I am proficient in English, Hindi & Punjabi

My hobbies are Photography and Reading.

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