Customer Service Manager

*** ********* **.

Cedar Hill, TX *****

469-***-**** cell

************@*****.***

Sheldon D. Ledbetter

Experience:

September 2013 – current SFE-Southwest Foodservice Excellence

Cafeteria Manager

Responsible for all grilled, broiled, fried and sautéed items prepared in the kitchen

Responsible for maintaining a sanitary kitchen workstation

Knowledgeable of food and catering trends focusing on quality, production, sanitation, food cost controls, and presentation

Successfully utilize knives, hand tools, utensils and equipment to portion, cut, slice, broil, roast, carve, skewer, garnish, maintain holding temperature, grill or otherwise produce food on the kitchen line

Keep inventory

Follows all federal, state, and local laws, codes and regulations

Ensures all food items are labeled and dated correctly to ensure quality and freshness

Accurately completes daily reports, cleaning checklists, and temperature logs

Stock, maintain and ensure proper storage and refrigeration of an adequate supply of all prepared product

Extensive catering experience (servicing up to 700)

Keep work area neat, organized and clean at all times; clean and maintain equipment used in food preparation

Train all employees

March 1990 – February 2012 The Kansas City Star Newspaper

Lead Supervisor – Packaging and Distribution Warehouse Division

Supervised all full-time and part-time production employees in P&D Department

Initiated personnel actions, performance reviews and disciplinary tasks

Prepared and organized all paperwork related to the daily departmental tasks – pre shift start

Distributed all daily tasks to departmental employees

Developed timely, efficient and cost-effective processing for the newspaper insertion processes

Monitored P&D production – Quality Assurance

Maintained P&D warehouse equipment, distribution issues, and any shift related problems

Liaison to the P&D Manager for all activities during the assigned shift

Provided and updated excellent written documentation on P&D related procedures

Developed and distributed training documentation for incoming P&D employees

Trained and assisted all new hires. Provided continuing education for all established team members.

Facilitated daily start-up meetings with team members.

Warehouse Assistant – Packaging and Distribution Warehouse Division

Assisted the shift supervisor with P&D related daily tasks

Secured the warehouse facility at shift end

Monitored team members for the shift supervisor when needed

Mailroom Operations Assistant – Packaging and Distribution Warehouse Division

Assisted the mailroom supervisor with P&D related daily tasks

Created and distributed weekly scheduling for a 300+ employee base

Monitored and corrected all daily work orders for the shift – Quality Assurance

Lead Press Order Specialist – Packaging and Distribution Warehouse Division

Lead specialist on a team of 35 employees

Determined the amount of materials needed for all press orders received during the shift

Determined the number of trucks needed for shipping based on the press orders received

Sent out the needed dispatch requests to the Shipping Division to ensure timely delivery of press orders

Press Production Specialist – Packaging and Distribution Warehouse Division

Ensured that all inserts on daily print runs were concise and in order

Finalized the press production runs and delivered to the dock for shipping via forklift

Mailroom Production Specialist – Packaging and Distribution Warehouse Division

Inserted all ads into daily press production runs

Cleaned and maintained the mailroom areas from excess newspaper, etc.

Education:

1984 - 1988 Van Horn High School Independence, MO

College Preparatory advanced studies

Qualifications:

Supervisory experience (10+ years)

Food Handlers Permit

Certified forklift and heavy equipment trainer

Forklift certified (propane and battery)

Clamp truck certified

Floor dolly certified

Perform daily maintenance on all warehouse machinery

GMA Inserting equipment certified

HAZMAT certified

Microsoft Office 2003, 2007, 2010

MTC System, HK Crane System, SAM System, and SRM System proficient

Excellent customer service skills

Accurate mathematical and analytical skills

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