Customer Service Agent
Resume:
*** * ****** **. * Clayton, North Carolina, ***** 919-***-**** ***********@*****.***
Angela Warren
Clayton, North Carolina, 27520
***********@*****.***
WORK EXPERIENCE
CANTEEN VENDING, Clayton, NC
Lead Cook, Apr 2013 – Present
Check the quality of raw or cooked food products to ensure that standards are met. Check the quantity and quality of received products. Monitor sanitation practices to ensure that employees follow standards and regulations. RTI, Jan 2011 – Feb 2013
Prepare, manipulate, and manage extensive databases. Verify the accuracy and validity of data entered in databases; correct any errors. Obtain informed consent of research subjects and/or their guardians. Present research findings to groups of people.
Dealt with Desert Storm veterans and their PTSD.
Xerox, Mar 2011 – Aug 2012
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Refer unresolved customer grievances to designated departments for further investigation. Performed prior authorizations for clients with Medicare part D insurance, and made sure they had teh proper items for insure they receive their medications. Electrical Assembler, Jul 2008 – Oct 2010
Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results.
Clean parts, using cleaning solutions, air hoses, and cloths. Pack finished assemblies for shipment and transport them to storage areas, using hoists or handtrucks.
Assembled and calibrated such things as computer hardrives, harnesses, and meters. EDUCATION
W.G. Enloe, Raleigh, NC
High School Diploma, Aug 1988
Envisionary ICare, Garner, NC
High School Diploma, Aug 2007
Obtained my Medical Coding and Billing certificate, and my Medical Administrative Assistant certificate.
ECPI, Raleigh, NC
Expected graduation, Jun 2018
ADDITIONAL SKILLS
221 S Church St. B Clayton, North Carolina, 27520 919-***-**** ***********@*****.***
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