CAREER OVERVIEW

Recent graduate with a Masters degree in Computer Engineering. System Analyst with over 1.5 years experience in supporting the analytical needs of management by enabling data driven solutions. ITIL certified professional, experienced in performing quality assurance reviews and translating analytical practices to solve business problems.

AREAS OF EXPERTISE

Change Management, Business Analysis, Application Development/Maintenance, Requirements Gathering, Service Desk Operations, Cross-Team Communications, Documentation and Visual Modeling, Strategic Planning, Streamlining the procedures.

EDUCATION

University of Houston-Clear Lake, Houston, TX Jan 2016 - Dec 2017

Master of Science in Computer Engineering

GPA: 3.44/4.0

Relevant Course Work: Requirements Engineering, Machine Learning and Applications, Parallel Computing, Theory of Information and Coding.

SASTRA University, India June 2010 - May 2014 Bachelor of Technology in Electronics and Communication Engineering

Relevant Course Work: Software Project Management, Programming and Design Principles, Management and Marketing for Engineers.

TECHNICAL PROFICIENCIES

Business Modeling Tools: Tableau, MS Visio, MS Dynamics AX

CRM Tool: ServiceNow

Methodologies: Six Sigma, Agile, Waterfall, SCRUM, RUP

Programming Languages: SQL, HTML, Python

Databases: Microsoft Access, MS SQL server

Requirement Management Tools: Rational DOORS, JIRA, iRise

EXPERIENCE

Tata Consultancy Services, Hyderabad, India Aug 2014 – Dec 2015

System Analyst

Developed requirement traceability matrix to ascertain the completeness of the requirements.

Developed scripts in SQL to regulate and monitor quality of data obtained from client databases.

Primary liaison between the business and technical areas throughout the project cycle.

Conducted JAD session with Business and technology partners to baseline project requirements, priorities and assess optimal solution options.

Participated in User acceptance tests and Smoke tests.

Worked with the business users in documenting the current process flows “AS IS” process models using

BPMN 2.0 standards and created “To Be” process flows, and identified the GAPS by performing the Gap Analysis between the current and the future states.

Used Visio model process and created use case, activity diagrams, sequence and collaboration diagrams.

Generated reports for executive management using Service Now so that they can make decisions based on the reports.

LEADERSHIP ROLES

Mentored a group of 4 people during their induction phase in Tata Consultancy Services., by developing a knowledge transition plan on various aspects of Decision Sciences and Analytics.

Led scrum meetings to adopt new technologies to improve business processes.

AWARDS/ACHIEVEMENTS

“On the Spot Award” for managing client relations efficiently.

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