Software Support

Melissa A. Johnson

862-***-**** cell

ac37jx@r.postjobfree.com

PROFESSIONAL SUMMARY

IT professional with over 14 years progressive experience installing, configuring and supporting hardware, networkMelissa and software solutions with additional expertise in point of sale systems.

Recognized as an energetic self-starter capable of quickly mastering new technologies without formal training.

Demonstrates excellent verbal and written communication skills with the ability to translate highly technical material to non-technical audiences.

PROFESSIONAL EXPERIENCE

System Solutions, LLC Glastonbury, CT 2016-2017

Computer Support Technician

Configuration, Maintenance and Support of Windows XP, 7, 8.1,10 Server 2010,2012,2016

Installation and configuration of required HW in support of solution

Provide remote troubleshooting and support for all aspects of product management

Installation and configuration of POS software

Hardware/Software: I/O Devices, Touch Screen Configuration, Microsoft Dynamics Retail Management, Heartland, First Data, Mercury, TCP/IP configuration, CAT5e, CAT6 wiring, Wireless Access Point configuration, Firewall configuration, Windows 7,8.1,10, Server 10,12,16.LogMeIn, ACT

Micros Retail Systems Weehawken, NJ 2013–2016

Installer

Point of Contact with site owners and managers

Project Management

Installation and configuration of required HW in support of solution.

End user training.

Installation planning and site preparation.

Network configuration, troubleshooting and testing

Provides remote and on site troubleshooting and support for all aspects of product management.

On-site installation and custom configuration of POS software.

Hardware/Software: I/O Devices, Cisco Routers, Wireless access point

configuration, CAT5e, CAT6 Wiring, Touch Screen Configuration, Micros e7 and 3700 Software, Heartland, First Data, Mercury, DHCP Services, mirrored drives, Raid Configuration, TCP/IP configuration, CAT5e, CAT6 wiring, Wireless Access Point configuration, Webex.

Amalgamated Systems New York, NY 2011-2013

IT Director

Installation and configuration of required HW in support of solution.

End user training.

Installation planning and site preparation.

Provides remote and on site troubleshooting and support for all aspects of product management.

On-site installation and custom configuration of POS software.

Hardware/Software: I/O Devices, Cisco Routers, Wireless access point

configuration, CAT5e, CAT6 wiring, Windows 98, NT, 2000, Server 2000, Server 2003, 2007, XP Embedded, XP Professional. POS Ready 2009, Windows 2007 Pro, Future Fusion POS Systems, Data Cap systems, Net Epay, Joinme, Logmein, DHCP Services, mirrored drives, Raid Configuration, TCP/IP configuration,CAT5e, CAT6 wiring, Wireless Access Point configuration.

Acme Retail Systems Hackensack, NJ 2005-2011

Field Service Technician

Project Management

Installation and configuration of required HW in support of solution.

Lead trainer for end users.

Installation planning and site preparation.

Provides remote and on site troubleshooting and support for all aspects of product management.

On-site installation and custom configuration of POS software.

Hardware/Software: I/O Devices, Cisco Routers, Wireless access point

configuration, CAT5e, CAT6 wiring, Microsoft Windows: 98, NT, 2000, Server 2000, Server 2003, XP Embedded, XP Professional, Store Next Scan Master, NCR ACS-IR, SMS, Rorc, BRData, Concord, Integra, MTX, Connected Payments, Server EPS, MTX WinEPS, PCanywhere, Logmein, Crossloop, DHCP Services, mirrored drives, Raid Configuration, TCP/IP configuration, CAT5e, CAT6 wiring, Wireless Access Point configuration.

OFI Contract Interiors, Inc. Newington, CT 2002-2005

Network Administrator

Installed, upgraded and debugged, all computer equipment for three office locations.

Evaluated and recommended for purchase all computer equipment.

Sole point of contact for staff to resolve technical issues with PC’s, Laptops.

Created and maintained customer database using ACT.

Hardware/Software: Windows XP Professional, Unix OS, Linux networks, Inkjet printers, Dot matrix printers, VPN.

EDUCATION

Porter & Chester Institute 2001-2002

Major - Computer and Networking Technologies – 4.0 GPA

Concentration of study:

Microsoft Networks

Novell Networks

Linux Networks / Internetworking

Wiring and Networks

Hardware A+

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