Software Support
Resume:
Melissa A. Johnson
862-***-**** cell
********@*****.***
PROFESSIONAL SUMMARY
IT professional with over 14 years progressive experience installing, configuring and supporting hardware, networkMelissa and software solutions with additional expertise in point of sale systems.
Recognized as an energetic self-starter capable of quickly mastering new technologies without formal training.
Demonstrates excellent verbal and written communication skills with the ability to translate highly technical material to non-technical audiences.
PROFESSIONAL EXPERIENCE
System Solutions, LLC Glastonbury, CT 2016-2017
Computer Support Technician
Configuration, Maintenance and Support of Windows XP, 7, 8.1,10 Server 2010,2012,2016
Installation and configuration of required HW in support of solution
Provide remote troubleshooting and support for all aspects of product management
Installation and configuration of POS software
Hardware/Software: I/O Devices, Touch Screen Configuration, Microsoft Dynamics Retail Management, Heartland, First Data, Mercury, TCP/IP configuration, CAT5e, CAT6 wiring, Wireless Access Point configuration, Firewall configuration, Windows 7,8.1,10, Server 10,12,16.LogMeIn, ACT
Micros Retail Systems Weehawken, NJ 2013–2016
Installer
Point of Contact with site owners and managers
Project Management
Installation and configuration of required HW in support of solution.
End user training.
Installation planning and site preparation.
Network configuration, troubleshooting and testing
Provides remote and on site troubleshooting and support for all aspects of product management.
On-site installation and custom configuration of POS software.
Hardware/Software: I/O Devices, Cisco Routers, Wireless access point
configuration, CAT5e, CAT6 Wiring, Touch Screen Configuration, Micros e7 and 3700 Software, Heartland, First Data, Mercury, DHCP Services, mirrored drives, Raid Configuration, TCP/IP configuration, CAT5e, CAT6 wiring, Wireless Access Point configuration, Webex.
Amalgamated Systems New York, NY 2011-2013
IT Director
Installation and configuration of required HW in support of solution.
End user training.
Installation planning and site preparation.
Provides remote and on site troubleshooting and support for all aspects of product management.
On-site installation and custom configuration of POS software.
Hardware/Software: I/O Devices, Cisco Routers, Wireless access point
configuration, CAT5e, CAT6 wiring, Windows 98, NT, 2000, Server 2000, Server 2003, 2007, XP Embedded, XP Professional. POS Ready 2009, Windows 2007 Pro, Future Fusion POS Systems, Data Cap systems, Net Epay, Joinme, Logmein, DHCP Services, mirrored drives, Raid Configuration, TCP/IP configuration,CAT5e, CAT6 wiring, Wireless Access Point configuration.
Acme Retail Systems Hackensack, NJ 2005-2011
Field Service Technician
Project Management
Installation and configuration of required HW in support of solution.
Lead trainer for end users.
Installation planning and site preparation.
Provides remote and on site troubleshooting and support for all aspects of product management.
On-site installation and custom configuration of POS software.
Hardware/Software: I/O Devices, Cisco Routers, Wireless access point
configuration, CAT5e, CAT6 wiring, Microsoft Windows: 98, NT, 2000, Server 2000, Server 2003, XP Embedded, XP Professional, Store Next Scan Master, NCR ACS-IR, SMS, Rorc, BRData, Concord, Integra, MTX, Connected Payments, Server EPS, MTX WinEPS, PCanywhere, Logmein, Crossloop, DHCP Services, mirrored drives, Raid Configuration, TCP/IP configuration, CAT5e, CAT6 wiring, Wireless Access Point configuration.
OFI Contract Interiors, Inc. Newington, CT 2002-2005
Network Administrator
Installed, upgraded and debugged, all computer equipment for three office locations.
Evaluated and recommended for purchase all computer equipment.
Sole point of contact for staff to resolve technical issues with PC’s, Laptops.
Created and maintained customer database using ACT.
Hardware/Software: Windows XP Professional, Unix OS, Linux networks, Inkjet printers, Dot matrix printers, VPN.
EDUCATION
Porter & Chester Institute 2001-2002
Major - Computer and Networking Technologies – 4.0 GPA
Concentration of study:
Microsoft Networks
Novell Networks
Linux Networks / Internetworking
Wiring and Networks
Hardware A+
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