Customer Service Representative

**** ********* ****

Fort worth, Texas.

*****

Phone 816-***-****

E-mail : **********@*****.***

Ebony L. Green

Objective

To obtain a position where I can utilize my skills and experience in the customer service field and advance in a fast paced environment.

Education

2008-2009 Concorde Career College Kansas City, MO 64111

General Studies

Associates Degree in Applied Science

09/1998-05/2000 Southeast High School Kansas City, MO 64131

General Studies

Diploma

Work experience

08/2010 – 04/2016 JCPENNEY logistics center Cedar Hill, TX 75104

Detail Checker. Carton Processor

Processing and sorting inventory

Palletizing cartons

Loading and unloading trailers

Detail checking merchandise

11/2009- 08/2010 ClearVox Overland Park, KS 66210

Customer Service Representative

Providing resolutions to businesses wanting to increase revenue.

Handling Inbound calls in a fast pace environment.

Providing knowledge related to settlement products provided through Clearvox

Manage inbound and outbound telephone / e-mail contacts maximizing revenue, market intelligence and customer retention.

Identifying client resolutions utilizing software programs.

04/2002-05/2008 Wal-Mart Kansas City, MO 64133

In Stock/Cashier

Sorted merchandise and re-aligned shelves

Maintained and processed inventory throughout entire facility.

Point of sale experience with consistent customer interaction.

Operated cash register and all applicable equipment.

Skills

Medical Terminology

ICD-9

CPT

●HIPPAA trained

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