Manager Customer Service

[Jamie Bilodeau]

** ******* ******* *** **************@*****.***

Somersworth, New Hampshire 03878 Cell: 603-***-****

Goals

Obtain a job as a Technical Support Specialist to display my task management skills, computer expertise, and detail-oriented personality while achieving personal growth through applying consistent best practices and staying up to date with leading edge technologies

Education

New Hampshire Technical Institute - Associates in Graphic Game Programming

• Programming languages, including C++, C#, Java and Actionscript

• Designing and incorporating databases

• Math and physics represented in coding display solutions

Work Experience

EFI - Software QA Technician I (September 2017 - Current)

• Create and follow Test Cases

• Perform printer test with direct interaction and guidance from Development and Engineering

• Perform troubleshooting of integrated systems under minimal supervision

• Provide clear, concise and detailed feedback of results

Hannaford Kitchen - Shift Lead (May 2016 - September 2017)

• Supervise performance of all duties and responsibilities of associates

• Delegated, assigned, and followed-up on tasks for the efficient performance of the department

• Provided outstanding friendly customer service.

• Maintained accurate, neat records of production, shrink, sales and inventory.

Transparent Language - Entry Level Technical Software QA Tester (Feb 2016 - May 2016)

• Verified functionality and quality of application using test templates

• Provide clear, concise and detailed feedback of results

• Worked in multiple environments on mobile, laptop, and desktop devices

Holiday Inn - Line Cook (May 2015 – Feb 2016)

• Fulfilling orders for individuals and banquets while maintaining adequate inventory of supplies

Target – Flow Member (October 2014 – May 2015)

• I helped store, maintain, and stock in warehouse and main store area

InterOperability Lab (UNH) - Technical Staff (May 2012 – October 2014)

• Performing detailed conformance and interoperability based testing

• Debugging, troubleshooting and providing general assistance throughout the test cycle

• Updating and reviewing current Test Suites

• Writing detailed conformance and interoperability reports

McDonalds - Assistant Store Manager (May 2004 - May 2012)

• Started as Crew but promoted through hard work, commitment, and leadership skills

• Helped hire and promote others that showed good work ethic and dedication.

Skills

Windows XP Windows 7 Windows Server 2008 R2 Windows 10 Android Ubuntu 16

C++ C# Java Actionscript Python

JIRA Oracle VM VirtualBox VNC Viewer Jenkins Git Squish TCM/Helix

Excel Word Outlook OneNote OneDrive FileZilla PuTTY

References

CJ Petrous (Boss) Peter Arnold (Boss) Steve Wightman (Boss)

Web Manager Kitchen Manager SQA Manager

Transparent Language Hannaford EFI

603-***-**** 603-***-**** 603-***-****

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