Customer Service Manager
Resume:
Tulare, CA
Lemoore, CA
Visalia, CA
Visalia, CA
KRISTY BULLOCK-PENA
Summary
To provide oversight and supervision to ensure functionality of branch operations and assist the branch manager with sales goals by coaching and training tellers to cross sell appropriately. Highlights
Reliable
Excellent work ethic
People-oriented
Excellent communication skills
Excels in team leadership
Strong interpersonal skills
Experience
Assistant Branch Manager
Union Bank
Managed 4-5 tellers
Approved and disapproved transactions
Resolved customer service problems, exceptions, account adjustments Assistant Branch Manager
Union Bank
Managed branch in the absence of Branch Manager
Identify quality referral opportunities
Opened new consumer and business accounts
Operations Assistant II
Union Bank
Supported operations and customer service management Training and coordination of assigned employees in operations Prepared weekly and monthly work week schedules
Senior Customer Sales & Service Associate
Union Bank
Managed staff in new and existing product sales and services Managed staff in coordinating and implementing sales and service Customer Service Representative
411 Meadowbrook St., Tulare, CA 93274 C: 559-***-**** ************@*****.*** Tulare, CA
Visalia, CA
Visalia, CA
Union Bank
Lead Branch in referrals for You Rock Campaign
Successful Completion of FUN class
Successful Completion Service Excellence
Education
Studied General Education
College of the Sequoias
Correctional Officer Academy
San Joaquin Valley College
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