Customer Service Data Entry

Takita Johnson (H) 475-***-****

** * ********* **. (C) 203-***-****

New Haven, Ct. 06515 ************@*****.***

OBJECTIVE

To obtain a professional position in a business and administration environment where my successful experience and training may be utilized.

PROFICIENCIES

• Computer Literate: • Excellent Communication Skills

Microsoft Word, Excel, Quickbooks, Access and • Interpersonal Skills

PowerPoint • Excellent Time Management

• Dependable and Reliable

• Bookkeeping Skills: • Highly Motivated

Accounts Receivable and Accounts Payable • Customer Service Skills

Federal Income Taxes, Spreadsheet and • Ability to Accurately Follow Instructions

Accounting Computer Applications • Fluent in Spanish

• Excellent Team Player

WORK HISTORY

New Haven Board of Education New Haven, CT

Paraprofessional/Teacher’s Assistant 2009-Present

Assist instructor with daily routines in educating students. Prepare daily lesson plans and activities.

New Haven Board of Education Food Services New Haven, CT

Substitute/Food Server 2008-2009

Prepped and served food to students attending New Haven Public schools. Other duties included dish washing and cleaning serving area and tables.

Belcare Community Program and Services New Haven, CT

Case Manager/Office Assistant 2008-2009

Assisted ex-offenders adjust back into the community by providing job training, employment search, CT Licenses Training, and assistance with housing. Strived to empower clients to become responsible and build on their strengths that emphasizes on the Community Resources. Handled all paper work provided to enter into the program. Other tasks included data entry and filing.

Newhallville Community Resource Center New Haven, CT

Case Manager/Assistant 2008

Assisted ex-offenders adjust back into the community by providing job training, employment search, CT Licenses Training, and assistance with housing. Strived to empower clients to become responsible and build on their strengths that emphasizes on Community Resources.

Thomson Gale Woodbridge, CT

Editor/Analyst/Receptionist 2006- 2007

Professionally handled and transferred incoming telephone calls. Prepared incoming and outgoing mail. Provided excellent editorial service. Daily duties included editing 18th century newspapers that are purchased by colleges and businesses across the country and analyzing microfilm for content. Other administrative tasks performed included data entry and filing.

Express Meriden, CT

Sales Associate 2003

Provided excellent customer service to incoming patrons. Daily duties included design specialty and assisted customers with their merchandise selections. Handled all cash transactions utilizing a computerized cash register. Reconciliation of cash drawer was also a daily responsibility. Handled all aspects of returns and exchanges, and merchandise availability from other store locations.

Young Hearts Day Care Hamden, CT

Teacher 2002

Instructed infants and toddlers with their development. Modeled and guided children in appropriate social and interactive behaviors. Planned and presented weekly special projects and activities. Provided a safe and nurturing environment.

Patriot Security West Haven, CT

Telemarketer 2001

Provided excellent customer service, contacted prospective via telephone to promote home security systems and answered customers’ inquiries.

Southern Connecticut State University New Haven, CT

Secretary / Telecommuter 2001 - 2003

Courteously and professionally greeted visitors and handled incoming telephone calls. Retrieved voice messages for staff distribution. Other administrative tasks performed such as but not limited to, were composing and typing routine correspondence, prepared outgoing mail and contacted University’s Alumni for monetary contributions for instructive activities and renovations.

The Dollar Tree New Haven, CT

Sales Associate 1999 – 2001

Provided efficient and courteous customer service to incoming patrons, assisted customers with their purchase selections, Replenished shelves with necessary merchandise, operated cash register and reconciled cash drawer and currency trays daily.

EDUCATION

Southern Connecticut State University New Haven, CT

Bachelors of Science Degree in Business Management

James Hillhouse High School New Haven, CT

Teacher Preparation Summer Program

Received the Education Scholarship

REFERENCES FURNISHED UPON REQUEST

Contact this candidate