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Customer Service Sales

Location:
Washington, United States
Salary:
$18.00/hr
Posted:
January 26, 2018

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Resume:

Emily Y. Gonsalez

**** **** ***. *.

Seattle, WA 98144

206-***-****

ac37gh@r.postjobfree.com

Professional Experience:

Sun Precautions - Seattle, WA

Customer Service Representative 2014 - present

- Process phone sales, returns, and exchanges

- Maintain and process various sales reports

- Assist in retail store sales when needed

- Process customer repairs and return shipping

DreamClinic - Seattle, WA

Receptionist 2013

- Maintain client files

- Check clients In/Out

- Schedule appointments

- Open/close and consolidate registers

- Process insurance pre-authorization applications

- Answer basic insurance questions

Crate & Barrel – Seattle, WA

Floor Manager 2010 – 2012

- Manage and supervise sales staff of 30-40

- Provide sales assistance and managerial support during high volume periods

- Drive and promote sales opportunities by establishing relationships between sales associates and customers

- Assist store designer in visual merchandising, floor moves, and introduction of new merchandise

- Assess and resolve customer service issues via phone, email, or

- in person

- Research and provide customers and staff with product knowledge, services, and policies

- Enforce store policies while determining fair resolutions between customers, and warehouse staff

- Generating and interpreting sales reports to share with sales staff

Office Manager 2009 -2010

- Manage and supervise office staff of 5

- Manage and supervise customer service procedure and conduct

- Oversee deliveries, delivery schedule, and mediate delivery issues

- Develop and submit Office work schedule

- Oversee office operations and closing procedures during night shift

- Complete final reserve count for financial office at close of day

- Recognize and report quality issues to corporate offices

- Initiate financial charge-backs to delivery company and product vendors

Customer Service Associate/Office Assistant/Night Manager 2005 – 2009

- Assess and resolve customer service issues via phone, email, or

in person

- Research and provide customers and staff with product knowledge, services, and

policies

- Enforce store policies while determining fair resolutions between customers, and

warehouse staff

- Oversee store operations and closing procedures during night shift

- Complete final reserve count for financial office at close of day

- Recognize and report quality issues to corporate offices

Initiate financial charge-backs to delivery company and product vendors

- Provide sales assistance and managerial support during high volume periods

Submit daily financial report to corporate financial audit office and prepare

registers for daily transactions

Pottery Barn – Seattle, WA

Design Studio Sales Associate 2004 - 2005

- Sales

- Customer service

- Space planning

- Visual merchandising

- Display maintenance

-

Sonja Blomdahl Studio – Seattle, WA

Studio Assistant 2001 - 2003

- Customer service

- Maintaining slide library

- E-mail correspondence

- Inventory organization

- Shipping and deliveries

Lynne Lawlor Photography – Edgewood, NM

Studio Assistant 2000 - 2001

Office Responsibilities Included:

- Data entry

- Filing

- Updating client files

- Customer service

Studio Responsibilities Included:

Set assembly/disassembly

Studio maintenance

Equipment preparation

York Septic Systems - Tijeras, NM

Office Assistant 2000 - 2001

- Data Entry

- Records maintenance

- Customer service

- Appointment setting

- Banking transactions

Margery Amdur Studio – Albuquerque, NM

Studio Assistant 1998 – 2000

- Manufacturing components for large-scale installation art

- Developed training techniques for new employees

- Various errands

Teaching Experience:

Bridge Center for Contemporary Art – El Paso, TX

Art Instructor 1996 – 1997

Rusk Elementary

Education:

University of Texas at El Paso BFA Painting/Printmaking 1990 – 1997

El Paso, Texas

University of New Mexico 1998

Albuquerque, New Mexico

Cornish College of the Arts BFA Interior Design 2004

Seattle, Washington

Technical Skills:

- POS

- AS400

- Microsoft Word/Excel/Outlook

- File Maker

- Full Slate Scheduling

- Sharp Financial Software

- Adobe Photoshop

- Adobe Illustrator

- AutoCAD

10-line phone systems

Data Sign

Direct Commerce



Contact this candidate