Customer Service Sales
Resume:
Emily Y. Gonsalez
Seattle, WA 98144
*************@*****.***
Professional Experience:
Sun Precautions - Seattle, WA
Customer Service Representative 2014 - present
- Process phone sales, returns, and exchanges
- Maintain and process various sales reports
- Assist in retail store sales when needed
- Process customer repairs and return shipping
DreamClinic - Seattle, WA
Receptionist 2013
- Maintain client files
- Check clients In/Out
- Schedule appointments
- Open/close and consolidate registers
- Process insurance pre-authorization applications
- Answer basic insurance questions
Crate & Barrel – Seattle, WA
Floor Manager 2010 – 2012
- Manage and supervise sales staff of 30-40
- Provide sales assistance and managerial support during high volume periods
- Drive and promote sales opportunities by establishing relationships between sales associates and customers
- Assist store designer in visual merchandising, floor moves, and introduction of new merchandise
- Assess and resolve customer service issues via phone, email, or
- in person
- Research and provide customers and staff with product knowledge, services, and policies
- Enforce store policies while determining fair resolutions between customers, and warehouse staff
- Generating and interpreting sales reports to share with sales staff
Office Manager 2009 -2010
- Manage and supervise office staff of 5
- Manage and supervise customer service procedure and conduct
- Oversee deliveries, delivery schedule, and mediate delivery issues
- Develop and submit Office work schedule
- Oversee office operations and closing procedures during night shift
- Complete final reserve count for financial office at close of day
- Recognize and report quality issues to corporate offices
- Initiate financial charge-backs to delivery company and product vendors
Customer Service Associate/Office Assistant/Night Manager 2005 – 2009
- Assess and resolve customer service issues via phone, email, or
in person
- Research and provide customers and staff with product knowledge, services, and
policies
- Enforce store policies while determining fair resolutions between customers, and
warehouse staff
- Oversee store operations and closing procedures during night shift
- Complete final reserve count for financial office at close of day
- Recognize and report quality issues to corporate offices
Initiate financial charge-backs to delivery company and product vendors
- Provide sales assistance and managerial support during high volume periods
Submit daily financial report to corporate financial audit office and prepare
registers for daily transactions
Pottery Barn – Seattle, WA
Design Studio Sales Associate 2004 - 2005
- Sales
- Customer service
- Space planning
- Visual merchandising
- Display maintenance
-
Sonja Blomdahl Studio – Seattle, WA
Studio Assistant 2001 - 2003
- Customer service
- Maintaining slide library
- E-mail correspondence
- Inventory organization
- Shipping and deliveries
Lynne Lawlor Photography – Edgewood, NM
Studio Assistant 2000 - 2001
Office Responsibilities Included:
- Data entry
- Filing
- Updating client files
- Customer service
Studio Responsibilities Included:
Set assembly/disassembly
Studio maintenance
Equipment preparation
York Septic Systems - Tijeras, NM
Office Assistant 2000 - 2001
- Data Entry
- Records maintenance
- Customer service
- Appointment setting
- Banking transactions
Margery Amdur Studio – Albuquerque, NM
Studio Assistant 1998 – 2000
- Manufacturing components for large-scale installation art
- Developed training techniques for new employees
- Various errands
Teaching Experience:
Bridge Center for Contemporary Art – El Paso, TX
Art Instructor 1996 – 1997
Rusk Elementary
Education:
University of Texas at El Paso BFA Painting/Printmaking 1990 – 1997
El Paso, Texas
University of New Mexico 1998
Albuquerque, New Mexico
Cornish College of the Arts BFA Interior Design 2004
Seattle, Washington
Technical Skills:
- POS
- AS400
- Microsoft Word/Excel/Outlook
- File Maker
- Full Slate Scheduling
- Sharp Financial Software
- Adobe Photoshop
- Adobe Illustrator
- AutoCAD
10-line phone systems
Data Sign
Direct Commerce
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